Top 8 Desktop technician Jobs in Wilmington, Nc

Tier 1 Support Technician
CW IT SUPPORT INC —Wilmington, NC
- $35,000 - $40,000 a year
- Entry level
- Profit sharing
- Paid training
Quick Apply
HELP DESK SUPPORT TECHNICIAN
Liberty Health —Wilmington, NC
- Full-time
- Analysis skills
- Driver's License
- Experience equivalent to degree accepted
Quick Apply
Level 2 Support Technician MSP
CW IT SUPPORT INC —Wilmington, NC
- $45,000 - $60,000 a year
- 8 hour shift
- Hybrid work
- Office
- Windows
- High school diploma or GED
- Profit sharing
- Paid training
Quick Apply
Level 3 IT Project Technician
CW IT SUPPORT INC —Wilmington, NC
- $65,000 - $95,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Mid-level
- Office
- Paid training
- Disability insurance
Quick Apply
School Technology Technician
Brunswick County Schools —Bolivia, NC
- $3,908.82 - $4,709.82 a month
- Full-time
- School experience
- Laboratory
- Classroom
- Health insurance
- Dental insurance
Quick Apply
8d
FT HVAC/Maintenance Specialist
Cape Fear Community College —Wilmington, NC
- $5,063 a month
- Weekends as needed
- Carpentry
- Writing skills
- Mid-level

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Field Service Engineer
TeamLogic IT —Wilmington, NC
O Alternatively, 3 or more years of professional experience in technical support, IT services, or a field engineering role. MAKE FANS OUT OF OUR VENDORS *.
$55,000 - $75,000 a year
Quick Apply
Field Service Engineer
TeamLogic IT —Wilmington, NC
O Alternatively, 3 or more years of professional experience in technical support, IT services, or a field engineering role. MAKE FANS OUT OF OUR VENDORS *.
$55,000 - $75,000 a year
Quick Apply
9d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Desktop Support Technician II
iT1 —Columbus, OH
You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure…
Quick Apply
13d

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Tier 1 Support Technician

CW IT SUPPORT INC
Wilmington, NC

Quick Apply

Job Details

$35,000 - $40,000 a year

Benefits

Profit sharing
Paid training
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Desktop computer repair
Customer relationship building
Hardware maintenance
Managing clients in a customer support role
Computer hardware
Desktop (troubleshooting support)
IP networking
Desktop administration

Full Job Description

Job Description

Tier I IT Support Technician - Wilmington, NC

Looking to join an incredible team of IT technicians in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, highly skilled and customer-focused IT technicians to join our growing team.

Every day presents new challenges and puzzles to solve at CW IT Support, with a chance to learn something new, or provide value with your current knowledge to our clients. We have a great team to call out upon if you get stuck, or you can be that team member to help grow and guide others in their knowledge. The more you learn, the more you can earn at CW IT Support, and we promote learning and growth by offering company paid training and certification testing.

We offer competitive pay, excellent benefits (Health, Dental, Vision, 401k, Life Insurance, Long-term disability), a company paid cell phone (most employees can cancel their personal plan and forward their number), and you will have a dedicated service vehicle fully outfitted to help you get the job done right the first time.

If this sounds like a career that interests you, then give follow the instructions below to apply. We would love to hear from you and have you on our team.

If you really want to earn more, we have an aggressive bonus and incentive structure in place. We also have a profit sharing program in place where 10% of company profits monthly are paid out in bonuses to the team.

Application Instructions:

Apply over indeed - take the two assessments listed for the position as well. They should be sent to you after submitting your application. If we want to proceed with you in the process, we will E-mail you further instructions for the next phase of our hiring process.

Salary:

Salary for this position varies between $35,000 and $40,000. This will depend upon experience level and skill-set, among other factors. We offer profit sharing and benefits after 90 days as well as commissions on sales immediately.

Benefits:

We believe in offering stable employment and incredible benefits to our team members. We currently offer 100% paid medical, dental, and vision benefits for the individual, 75% for individual + child, and 67% Family. This comes with a company paid life insurance policy, long term disability benefits, 401k, and much more!

We pay bonuses for passing certifications in the IT field, as well as reimburse for testing costs. We also pay for the training materials.

Job Duties:

Work primarily in a remote support role servicing clients in Eastern NC and surrounding areas.
Working efficiently and communicating effectively with clients in a courteous manner is a must.
Document remote support activity in ticketing system and continually update client information on file.
Sell additional services / hardware when appropriate to help resolve client issues and meet their needs. We offer contract services, such as Anti-virus, backups, and carry inventory in-stock on our vehicles for commonly replaceable and upgradeable parts and network hardware.
Support monitored services remotely when as needed (backup failures, anti-virus alerts, etc.)
While working remotely you will be required to answer incoming phone calls, dispatch work, update tickets, etc.
Responsible for taking the initial ticket from the customer and handling the issue if its something that can be resolved in 15 minutes or less, otherwise dispatching it to a tier 2 support technician for more advanced troubleshooting.

Requirements:

Excellent Customer Service Skills – Although this is a business based in technology, the relationships with clients come first!!!
1 years minimum in an IT support role, MSP experience is highly preferred!
Experienced with end user desktop support including desktop hardware repair, drive replacement and disk imaging practices, operating system installation, malware remediation, and email system troubleshooting.
Basic understanding of networking (DNS, DHCP, etc)
Basic understanding of active directory would be a plus
Self-driven and ability to work both independently, in a team environment, and act confidently in front of clients even when faced with difficult challenges.
Work Location: One location

Quick Apply

Refine Your Search

desktop technician jobs in wilmington, nc

Tier 1 Support Technician

HELP DESK SUPPORT TECHNICIAN

Level 2 Support Technician MSP

Level 3 IT Project Technician

School Technology Technician

FT HVAC/Maintenance Specialist

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