Top 88 Service desk Jobs in Wilmington, Nc

Tier 1 IT Support Technician — Wilmington, NC (Onsite)
Atlantic Computer Services —Wilmington, NC
- $21.63 - $25.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
HELP DESK SUPPORT TECHNICIAN
Liberty Health —Wilmington, NC
- Full-time
- Analysis skills
- Driver's License
- Experience equivalent to degree accepted
Quick Apply
Level 2 Support Technician MSP
CW IT SUPPORT INC —Wilmington, NC
- $45,000 - $60,000 a year
- 8 hour shift
- Hybrid work
- Office
- Windows
- High school diploma or GED
- Profit sharing
- Paid training
Quick Apply
Front Desk / Admin Assistant
Seashore Eye —Wilmington, NC
- $15 - $20 an hour
- Full-time
- Private practice
- Computer literacy
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
Receptionist
Carolina Outreach —Wilmington, NC
- $16.09 - $20.66 an hour
- Full-time
- Word processing
- Office
- Administrative experience
- Health savings account
- Disability insurance
Quick Apply
4d
Part- Time Receptionist/Administrative Assistant
Evoke Mind and Body Wilmington, NC —Wilmington, NC
- From $18 an hour
- Part-time
- Google Workspace
- Computer literacy
- Office
Quick Apply
Level 3 IT Project Technician
CW IT SUPPORT INC —Wilmington, NC
- $65,000 - $95,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Mid-level
- Office
- Paid training
- Disability insurance
Quick Apply
Front Office Coordinator - Wilmington (New Hanov), NC
Pivot Physical Therapy —Wilmington, NC
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
8d
Scheduling Coordinator/Front Desk
Phillips Orthodontics —Wilmington, NC
- $18 - $22 an hour
- Part-time
- Bilingual
- Dental office
- In-person
- Paid holidays
- 401(k)
Quick Apply
9d
Customer Support Specialist
IKA-WORKS INC —Wilmington, NC
- $20.00 - $21.15 an hour
- Microsoft Excel
- Microsoft Outlook
- Basic math
26-27 School IT Support Specialist (part-time)
Girls Leadership Academy of Wilmington —Wilmington, NC
- Part-time
- School experience
- Google Workspace
- Computer science
Quick Apply
Medical Receptionist
Susan Andracchi, MD —Wilmington, NC
- Part-time
- Customer service
- Medical office experience
- HIPAA
Quick Apply
4d
Night Auditor
TPG Hotels and Resorts —Wilmington, NC
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Patient Service/Front Desk Coordinator Part Time
MyEyeDr. —Leland, NC
- Part-time
- Administrative experience
- Computer skills
- Communication skills
2d
Response and Resolution Engineer II
MegaCorp Logistics —Wilmington, NC
- Online Application
- Azure
- Mid-level
- Office
- Disability insurance
- Health insurance
2d
Front Desk Administrative Assistant
Stroud & Company CPAs —Wilmington, NC
- $18 - $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
2d
Night Auditor
Spark by Hilton —Wilmington, NC
- $13 - $16 an hour
- Overnight shift
- Hotel
- Organizational skills
- In-person
Quick Apply
Front Desk Clerk
Meyer Jabara Hotels —Wilmington, NC
- Inventory management
- Ability to walk for extended periods
- Computer literacy
Quick Apply
Front Desk Receptionist - Wilmington, NC
Anne Arundel Dermatology —Wilmington, NC
- Full-time
- Inventory management
- HIPAA
- Outpatient experience
- AD&D insurance
- Paid holidays
Front Desk Admin / Intake Specialist
Clarity Counseling Center —Wilmington, NC
- $20 an hour
- Part-time
- Private practice
- HIPAA
- Mid-level
Quick Apply

I want to receive the latest job alert for service desk in wilmington, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk jobs near wilmington, nc

Tier 1 IT Support Technician — Wilmington, NC (Onsite)

Atlantic Computer Services
Wilmington, NC

Quick Apply

Job Details

Full-time
$21.63 - $25.00 an hour

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Microsoft Outlook
Field service
In-person customer service
Direct client contact
Windows
Printer (troubleshooting support)
DHCP
Computer hardware
Desktop (troubleshooting support)
Computer networking
DNS
Networking equipment (troubleshooting support)
Microsoft Teams
SharePoint
IT
IP networking
Network cable
Desktop administration

Full Job Description

About ACS

We're a boutique managed IT firm in Wilmington that works with small and mid-size businesses across southeastern NC. Our team is small on purpose — clients work directly with the engineers who handle their tickets, not a call center. We've been doing this since 2006, and our reputation is built on two things: we fix issues the right way the first time, and we communicate clearly while we do it.

This is not a chair-warming help desk job. You'll talk to real clients, own the resolution, and have direct access to senior engineers and ownership when you need help.

What you'll do day to day

Take inbound support requests from end users by phone, email, and ticket
Resolve common issues on the spot: password resets, MFA help, account lockouts, printer issues, Outlook problems, basic networking, software installs and updates
Triage and escalate bigger issues with clean, complete notes so the next tech doesn't have to start over
Document client environments, changes, and resolutions in our PSA (Datto Autotask)
Visit client sites in the Wilmington area for hands-on work — desktop deployments, hardware swaps, onboarding new users
Follow up with clients to confirm fixes held and they're satisfied with the work
Stay on top of patching, monitoring alerts, and routine maintenance from our RMM (Datto RMM)

What we need

Required:

3-5 years of hands-on IT experience supporting end users (helpdesk, internal IT, or MSP)
Strong communication skills — you can explain a technical issue to a non-technical person without being condescending or vague
Customer service mindset — you treat every ticket like the client is the only client
Solid working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Active Directory or Entra ID, basic networking (DHCP, DNS, VPN)
Comfortable with both remote support tools and physical hands-on work (cables, switches, racks)
Reliable transportation and ability to work onsite at our Wilmington office and at client sites in the area
Local to Wilmington, NC — this role is not remote and does not offer relocation

Nice to have:

Experience at a managed service provider (MSP)
Familiarity with Datto Autotask, Datto RMM, SentinelOne, Huntress, or Proofpoint
CompTIA A+, Network+, or Microsoft 365 certifications
Exposure to small-business networking gear (UniFi, SonicWall, Meraki)
Backup and disaster recovery experience (Axcient, Datto)

Why work here

Small team, real ownership. Your name goes on the ticket. You see issues through. No bouncing clients between five techs.
Direct access to senior engineers and the owner. When you're stuck or want to grow, the help is one office away — not three layers up an org chart.
We invest in the right tools. SentinelOne, Huntress, Proofpoint, Axcient, Datto. You won't be fighting bad tooling.
Clients we actually like. We pick clients who value the relationship. The work is steady, the people are reasonable.
Room to grow. L1 today, L2 in 12-18 months for the right person. We promote from within.
Benefits: Health insurance, paid time off, paid holidays, 401(k), ongoing training and certification support.

How to apply

Apply through Indeed or send your resume and a short note about why this role interests you to [email protected]. Tell us about a time you handled a frustrated client well — that's the kind of detail that gets our attention.

Atlantic Computer Services is an equal opportunity employer.

Pay: $21.63 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Do you have reliable transportation and a valid drivers license?
Briefly describe a time you handled a frustrated client well. What was the situation, what did you do, and how did it end?

Experience:

End User IT Support: 3 years (Required)

Location:

Wilmington, NC 28403 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service desk jobs in wilmington, nc

Tier 1 IT Support Technician — Wilmington, NC (Onsite)

HELP DESK SUPPORT TECHNICIAN

Level 2 Support Technician MSP

Front Desk / Admin Assistant

Receptionist

Part- Time Receptionist/Administrative Assistant

Level 3 IT Project Technician

Front Office Coordinator - Wilmington (New Hanov), NC

Scheduling Coordinator/Front Desk

Customer Support Specialist

26-27 School IT Support Specialist (part-time)

Medical Receptionist

Night Auditor

Patient Service/Front Desk Coordinator Part Time

Response and Resolution Engineer II

Front Desk Administrative Assistant

Night Auditor

Front Desk Clerk

Front Desk Receptionist - Wilmington, NC

Front Desk Admin / Intake Specialist

I want to receive the latest job alert for service desk in wilmington, nc

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected