Top 20 Help desk support Jobs in Wilmington, Oh

Help Desk Technician
Integrated Services for Behavioral Health —Washington Court House, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
9d
IT Specialist
YUSA Corp —Washington Court House, OH
- $25 an hour
- Computer literacy
- Mid-level
- Windows
Quick Apply
Helpdesk Data Analyst
The Copper River Family of Companies —Beavercreek, OH
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
10d
Help Desk Manager
Bering Straits Native Corporation —Beavercreek, OH
- $70,000 - $100,000 a year
- Hybrid work
- Background check
- 5 years
- Pass drug screening
Quick Apply
2d
NextGen System Analyst
Integrated Services for Behavioral Health —Washington Court House, OH
- $54,000.00 - $77,720.36 a year
- Full-time
- Hybrid work
- Computer science
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
I.T. Specialist
Yusa Corporation —Washington Court House, OH
- Full-time
- Mid-level
- Windows
- Trade school
IT Support Specialist II - Dayton, OH
CFD Research Corporation —Beavercreek, OH
- Full-time
- 5 years
- Mid-level
- Office
- AD&D insurance
- Disability insurance
Quick Apply
Technical Operations Engineer
The Connor Group —Miamisburg, OH
- Morning shift
- Mid-level
- Windows
- Communication skills
- Health insurance
- 401(k) matching
Quick Apply
10d
Technical Business Analyst
Bering Straits Native Corporation —Beavercreek, OH
- $110,000 - $170,000 a year
- Hybrid work
- Background check
- 5 years
- Pass drug screening
Quick Apply
Fiscal Support Specialist
Miami Valley Educational Computer Association (MVECA) —Yellow Springs, OH
- Urgently hiring
- Mid-level
- Associate's degree
- Accounting
Senior System Administrator
HumanIT Solutions —Beavercreek, OH
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Business Analyst
Bering Straits Native Corporation —Beavercreek, OH
- $100,000 - $140,000 a year
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
Quick Apply
Data Analyst/Proxy Product Owner
Bering Straits Native Corporation —Beavercreek, OH
- $110,000 - $135,000 a year
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
Quick Apply
3d
Java Developer Senior
Bering Straits Native Corporation —Beavercreek, OH
- $75,000 - $160,000 a year
- Hybrid work
- Background check
- Computer science
- Computer Science
Quick Apply
Product Owner
Bering Straits Native Corporation —Beavercreek, OH
- $120,000 - $140,000 a year
- Hybrid work
- Background check
- Computer Science
- Writing skills
Quick Apply

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Help Desk Technician

Integrated Services for Behavioral Health -
Washington Court House, OH

Quick Apply

Job Details

Full-time
$25.66 - $30.06 an hour
9 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer support

Full Job Description

We are seeking an IT Help Desk Technician!

Franklin County, OH

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

This position will be responsible for providing a professional level of technical support to all employees, providers, interns, temporary staff, and contractors at all of our locations across the State of Ohio. This support will consist of hardware, software, system, telecom, and technology troubleshooting, installation, configuration, maintenance, and problem resolution. Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for technical support, which may require the helpdesk technician to research and follow up on problems that could require additional resources.

The pay range for this position is $25.66 - $30.06 per hour based on experience, education, and/or licensure.

Essential Functions:

Provide first-level technical troubleshooting support to resolve general internal ISBH IT and/or system support issues via telephone, chat, remote communication tools, as well as in person.
Ensure all assigned tickets are resolved in an efficient, timely, complete, and customer-friendly manner.
Responsible for account management, including resetting passwords, unlocking accounts, modifying user groups, creating accounts, disabling accounts, deleting accounts, and troubleshooting account problems/issues.
Research and resolve all assigned technical issues in a timely and efficient manner, and/or escalate the issue to tier 2 support as appropriate.
Appropriately document all customer interactions within each assigned help desk ticket.
Installs, updates, tests, and configures software components for end users as necessary.
Apply diagnostic tools, skills, and experience to aid in troubleshooting and resolving all assigned technical issues.
Test fixes to technical issues to ensure problem resolution and customer satisfaction.
Perform ongoing preventative maintenance on endpoint devices as required.
Build new endpoint devices as necessary, following published procedures, to support new hires and/or ongoing device refresh cycles.
Rebuild existing endpoint devices as necessary, following published procedures, to support device reuse and/or issue resolution.
Appropriately wipe endpoint devices, following published procedures, in support of device recycling and/or device refresh cycles.
Work on special IT or technology projects as assigned.
Log all support calls and interactions into the helpdesk ticketing system.
Provide technical training on ISBH systems for all staff, including new hire orientation, new systems rollout, and special projects or initiatives as necessary.
Follow up with end users post ticket resolution to help ensure customer satisfaction.
Maintain appropriate IT inventory documentation and update the inventory system in a timely manner as changes occur.
Remove viruses and/or infected files as appropriate and communicate with staff regarding potential risks.
Adhere to the ISBH Confidentiality Policy.
Participate in New-Hire Orientation as needed.
Other technology projects and tasks as assigned by the supervisor.
Travel to offices throughout the service area is required.

Minimum Requirements:

Associate’s degree in an IT-related field or completion of vocational/technical/business school, or equivalent IT certification required. A+ certification required
At least 3 years of helpdesk or technology experience within a Microsoft Windows-based environment required.
One year of experience in a Healthcare IT setting preferred.
Excellent customer service and communication skills.
In-depth knowledge of desktop support, as well as basic computer hardware and software troubleshooting.
Basic knowledge of networking principals including configuration of network routing and firewall rules.
In-depth knowledge of Microsoft Windows and network security.
In-depth knowledge of Microsoft 365 and cloud computing environment.
Basic knowledge of installation and management of software (updates, tools, etc.).
In-depth experience providing customer service support via in-person, phone or remote means.
Experience with mobile device management.
In-depth ability to troubleshoot, repair, and configure PC's, switches, routers, etc.
Working knowledge of wireless networking required.
Strong interpersonal and communication skills, with the ability to build rapport amongst multi-departmental teams.
Strong organizational skills and the ability to manage multiple tasks and priorities.
Ability to work collaboratively as part of a multidisciplinary team.

This position requires moderate physical effort on a regular basis, as in frequent traveling, standing, walking, bending, prolonged sitting, stooping, or reaching and/or occasional lifting.

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package!

Benefits include:

Medical
Dental
Vision
Short-term Disability
Long-term Disability
401K w/ Employer Match
Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

To learn more about our organization: https://ISBH.org/

OUR MISSION
Delivering exceptional care through connection

OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope

Collaboration - We listen to understand and ask how we can best support the people and communities we serve

Wellbeing - We celebrate one another's strengths, and we support one another in being well

Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team

Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Quick Apply

Refine Your Search

help desk support jobs in wilmington, oh

Help Desk Technician

IT Specialist

Helpdesk Data Analyst

Help Desk Manager

NextGen System Analyst

I.T. Specialist

IT Support Specialist II - Dayton, OH

Technical Operations Engineer

Technical Business Analyst

Fiscal Support Specialist

Senior System Administrator

Business Analyst

Data Analyst/Proxy Product Owner

Java Developer Senior

Product Owner

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