NOW HIRING an Collections Specialists/Account Managers
Up to $110,000+/year (first year potential)
*AUTOMOTIVE Collections or other FIRST PARTY Collections Experience Preferred*
*Openings in both BUFORD & STONE MOUNTAIN, GA locations*
Why Join Our Team?
At Sports & Imports Auto, we have proudly served the greater Atlanta area for over 22 years, excelling in providing top-quality vehicles and outstanding customer service.
As an equal opportunity employer, we champion diversity and inclusivity within our workforce. We believe in valuing our employees and nurturing a supportive, family-oriented work environment that encourages personal and professional growth. If you are a motivated individual ready to make an impact, we would love to connect with you!
What We Offer:
- $25 per hour, plus overtime and commission (Potential earnings up to $120,000 + annually)
- 40 HR work week rotating shifts-1 day off during the week-Closed on Sundays
- Health Insurance
- Dental Insurance
- Vision insurance
- Paid time off (PTO) and Paid Holidays
- Supportive Management Team to Ensure Your Success
Position Overview:
The Collections Specialist/Account Manager is responsible for actively contacting customers with overdue accounts. Utilizing various communication methods, you will negotiate payment plans and resolve outstanding debts, aiming to maximize collection rates while maintaining a customer-centric approach and adhering to company policies to ensure timely cash flow.
Key Responsibilities include but not limited to following:
- Account Monitoring: Regularly review customer accounts to identify overdue payments and potential collection issues.
- Customer Contact: Reach out to customers with outstanding balances via phone, email, or letter to discuss payment options and set up repayment plans.
- Debt Collection: Negotiate payment arrangements with customers experiencing financial difficulties while adhering to legal regulations.
- Payment Follow-Up: Track payment progress and send reminders to ensure timely payments.
- Record Keeping: Maintain detailed records of collection activities, including customer interactions, payment arrangements, and account updates.
- Compliance: Understand and follow the Fair Debt Collection Practices Act (FDCPA) guidelines when contacting debtors.
What We are Looking for:
- Experience in account management and first-party collections
- Strong negotiation skills
- Excellent communication skills, both verbal & written
- An analytical thinker with the ability to assist customers with resolving their delinquency issues
- Ability to de-escalate and resolve complex customer issues
- Proficient in Microsoft and Google software and the ability to use multi-computer applications at once
- Automotive collections experience a plus
- Skip Tracing Experience is a PLUS
- High school diploma required
All those interested should APPLY-and you may also call us at 855-298-5203 to arrange an in-person interview. Be sure to include CURRENT contact information on your application so we may call you to arrange an interview. ABSOLUTELY NO WALK-INS! YOU MUST HAVE AN APPOINTMENT.
Sports & Imports Auto Sales
4247 Buford Dr
Buford, GA 30518
- Must Be Authorized to Work in the US
- Drug Free Workplace
- Must possess a valid US Driver's License AND have Reliable Transportation
- Drug & Tobacco-Free Workplace
- Equal Opportunity Employer
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Job Type: Full-time
Pay: Up to $110,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of CALL-CENTER experience do you possess?
- If you are currently laid off/without employment, please provide the date (Month, Day, Year) of your last day on the job, AND a brief EXPLANATION as to why.
- Does your resume/application/profile reflect CURRENT, up to date employment? If your most CURRENT employer information is missing, please provide the information that is missing, here (Employer Name, Dates of Employment, Job Title, Brief list of Responsibilities).
- Will you be able to reliably commute to Buford, GA 30518 or Stone Mountain, GA 30083 for this job?
- How many years of COLLECTIONS experience do you possess? And how many of those years are in FIRST-PARTY Collections?
- Do you possess AUTOMOTIVE Collections experience specifically, and if so, how many years?
- Are you proficient in Microsoft and Google software?
- How many years of Skip Tracing do you possess?
- How many years of CPI (Collateral Protection Insurance) and claims knowledge do you have?
License/Certification:
- US Driver's License (Preferred)
Work Location: In person
