Top 38 Training/quality assurance coordinator Jobs in Windsor, Ct

Training/Quality Assurance Coordinator
University of Connecticut —Farmington, CT
- Full-time
- Computer literacy
- Mid-level
- Analysis skills
3d
Program Director - Residential Home
The Bridge Family Center —West Hartford, CT
- $60,000 - $68,000 a year
- Full-time
- Background check
- CPR Certification
- Clean driving record
- 403(b) matching
- Paid holidays
Quick Apply
Quality Management System Coordinator
Beacon Hill Staffing Group —Farmington, CT
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
- Dental insurance
- Vision insurance
Quick Apply
11d
Proposal Writer II
CW Resources, Inc. —New Britain, CT
- $75,000 - $78,500 a year
- Extended hours
- Mid-level
- Office
- Master's degree
- Wellness program
- Paid holidays
Quick Apply
4d
Human Resources & Operations Coordinator
Cattleya LLC —Bloomfield, CT
- $22 - $25 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
9d
Patient Access Associate III - Central Financial Clearance - 40hrs
Connecticut Children's Medical Center —Hartford, CT
- Full-time
- Microsoft Word
- HIPAA
- Mid-level
Community Education Coordinator
Advocacy Unlimited, Inc —Rocky Hill, CT
- From $26 an hour
- Full-time
- Spanish
- Clean driving record
- Mid-level
- 403(b) matching
- Health insurance
Quick Apply
Agency Care Coordinator
ONE PATIENT AT A TIME OPAAT COMPANI —Middletown, CT
- $40,000 - $50,000 a year
- Email
- Hybrid work
- Driver's License
- Reliable transportation
- Leadership
- 401(k)
- Work from home
Quick Apply
Medical Laboratory Technologist (POCT Coordinator)- Hartford - 40 hrs/wk
Connecticut Children's Medical Center —Hartford, CT
- Full-time
- Writing skills
- Public speaking
- Mid-level
Healing From Within Program Coordinator
Advocacy Unlimited, Inc —Hartford, CT
- From $26 an hour
- Full-time
- Spanish
- Clean driving record
- Psychiatry
- Wellness program
- 403(b) matching
Quick Apply
2d
Part Time Care Team Coordinator
Senior Helpers – West Hartford —West Hartford, CT
- $20 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid time off
- 401(k) matching
Quick Apply
Day Services Assistant Manager
Favarh Inc —Canton, CT
- $45,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Clean driving record
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Quick Apply
Residential Program Director
The Bridge Family Center —West Hartford, CT
- $55,000 - $65,000 a year
- Full-time
- CPR Certification
- Clean driving record
- Writing skills
- 403(b) matching
- Paid holidays
Medical Laboratory Technologist (POCT Coordinator)- Hartford - Per Diem
Connecticut Children's Medical Center —Hartford, CT
- Per diem
- Mid-level
- Children
- Pediatrics
Rapid Response PM Coordinator (MT/MLT) - Evenings - 32 hours
Trinity Health Of New England —Springfield, MA
- $30.10 - $48.15 an hour
- Full-time
- Hospital
- Writing skills
- Mid-level
- On-the-job training
Mental Health Worker
Rushford —Meriden, CT
- Weekends as needed
- Driver's License
- Bachelor's degree
- Children
- Paid holidays
- Health insurance
Quick Apply
Clinical Quality & Performance Improvement RN - On Site
Trinity Health Of New England —Hartford, CT
- Full-time
- Nursing
- RN License
- Master's degree
- Benefits from day one
Bilingual Intake Coordinator | St. George Clinic
St. george Clinic —Springfield, MA
- $18 an hour
- Bilingual
- Residential
- High school diploma or GED
- Mileage reimbursement
- Paid holidays
Quick Apply
Home Care Agency Manager
CARE COMFORT —Avon, CT
- $19 - $24 an hour
- Part-time
- Nursing
- Mid-level
- 3 years
Quick Apply
6d
Program Supervisor
Hospital for Special Care —Middletown, CT
- Full-time
- CPR Certification
- Writing skills
- Mid-level
Quick Apply

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Training/Quality Assurance Coordinator

University of Connecticut -
Farmington, CT

Apply Now

Job Details

Full-time | Contract
3 days ago

Qualifications

Computer operation
Computer literacy
Spreadsheets
Coaching
Productivity software
Adult learning
Adult education
Quality assurance experience within healthcare

Full Job Description

Additional Links:

This position is Benefit eligible; click here for an overview of available benefits.

This position is covered by the UHP Bargaining Unit; click here to review the current UHP Contract.

This position is in salary group UHP-06; click here to review the current UHP Pay Plan

Why UConn Health

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.

At UCHC this classification is responsible for ensuring the quality of all customer service interactions through the development, implementation and management of quality processes such as in-services, educational/training and call monitoring programs.

SUPERVISION RECEIVED:

Works under limited supervision from an employee of higher grade.

SUPERVISION EXERCISED:

May lead/supervise lower level employees as assigned.

EXAMPLES OF DUTIES:

Develops, implements and evaluates the departmental training program including, but not limited to, appropriate use of clinical assessment guidelines and related IT applications.
Provides ongoing educational/training needs assessment using variant sources that reflect the organizational environment, healthcare trends and individual learning characteristics.
Prioritizes, plans and implements educational activities based on needs assessment data.
Monitors training format effectiveness and implements changes to ensure positive outcome.
Develops, implements, manages and conducts and evaluates departmental quality assessment and improvement programs.
Monitors customer service calls to ensure adherence to established standards.
Evaluate the calls and provides timely feedback and coaching to staff if necessary.
Uses quality monitoring data management techniques to compile and track and report performance at team and individual levels.
Analyzes work processes and flows within the department and provides suggestions and/or implements appropriate changes to improve work effectiveness, productivity and efficiency that supports the overall goals.
Maintains knowledge of applicable, regulations, policies, laws and guidelines that impact the call center areas.
Follows established internal controls that promote adherence to the applicable state/federal law, and the program requirements of accreditation agencies and federal, state, and private health plans.
Seeks advice as necessary to ensure proper understanding.
Remains current on departmental updates and developments, advancement, trends in the field of call centers, integrates knowledge gained into current work practices.
Monitors incoming call queue and takes calls as necessary to maximize department productivity.
Participates in related meetings.
Performs other related duties as required.

MINIMUM QUALIFICATIONS REQUIRED:

KNOWLEDGE, SKILLS AND ABILITY:

Considerable knowledge of customer service processes and techniques/standards.
Knowledge of training processes (performance-based training, adult learning, etc.).
Knowledge of data collection/retrieval techniques.
Computer knowledge/technology skills.
Effective verbal, written and interpersonal communication skills.
Considerable listening and analytical skills.
Ability to coach and train.
Ability to treat people with respect under all circumstances.
Ability to manage difficult customer situations.
Ability to use sound judgment and function independently.
Ability to adapt to change, meet the changing demands of the work environment.
Ability to work efficient and effectively in a team environment.
Proficient with spreadsheet and word processing software.

EXPERIENCE AND TRAINING:

GENERAL EXPERIENCE:

Five (5) years of experience in call center or customer service environment with at least two (2) years of the experience providing quality assurance/ improvement activities.

PREFERRED QUALIFICATIONS:

Experience in a healthcare or hospital setting, particularly within Patient Access, Patient Access Registration, or a related revenue cycle function
1.5 years of working knowledge of Epic systems (e.g., Cadence, Prelude, or related modules)
Demonstrated experience developing training curricula, onboarding programs, or competency assessments for staff
Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) for building training materials, tracking tools, and reporting dashboards
Strong presentation and facilitation skills, with experience leading group training or in-services

SCHEDULE: Full-time, 40 hours per week, Monday through Friday, 8:00 am to 4:30 pm.

Apply Now

Refine Your Search

training/quality assurance coordinator jobs in windsor, ct

Training/Quality Assurance Coordinator

Program Director - Residential Home

Quality Management System Coordinator

Proposal Writer II

Human Resources & Operations Coordinator

Patient Access Associate III - Central Financial Clearance - 40hrs

Community Education Coordinator

Agency Care Coordinator

Medical Laboratory Technologist (POCT Coordinator)- Hartford - 40 hrs/wk

Healing From Within Program Coordinator

Part Time Care Team Coordinator

Day Services Assistant Manager

Residential Program Director

Medical Laboratory Technologist (POCT Coordinator)- Hartford - Per Diem

Rapid Response PM Coordinator (MT/MLT) - Evenings - 32 hours

Mental Health Worker

Clinical Quality & Performance Improvement RN - On Site

Bilingual Intake Coordinator | St. George Clinic

Home Care Agency Manager

Program Supervisor

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