Top 13 Senior customer service representative Jobs in Windsor Mill, Md

Customer Care Representatives (Call Center)
Johns Hopkins Medical Management Corporation —Hanover, MD
- $22 an hour
- Temporary
- Writing skills
- Research
- High school diploma or GED
Quick Apply
Sr. Manager, Customer Care (Call Center)
WSSC Water —Laurel, MD
- $139,786 - $238,014 a year
- Full-time
- Writing skills
- Residential
- Presentation skills
14d
Client Services Associate, Senior Living
BAYADA Home Health Care —Towson, MD
- $48,000 - $50,000 a year
- Monday to Friday
- Medical office experience
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Call Center Representative
Caplet Pharmacy —Columbia, MD
- $15 - $17 an hour
- Part-time
- Patient care
- In-person
- Communication skills
Quick Apply
7d
Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics —Baltimore, MD
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Writing skills
- Fuel card
- Employee stock purchase plan
Quick Apply
3d
Senior Commercial Client Relationships Specialist
Fulton Bank —Hunt Valley, MD
- $24.81 - $41.35 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Wellness program
- Health savings account
Senior Customer Service Representative Part Time
K&G Men's Company LLC —Baltimore, MD
- $15.58 - $20.26 an hour
- Part-time
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Cleaning
- Tuition reimbursement
- Employee discount
Senior Manager Operations, Alsense(R)
Danfoss —Baltimore, MD
- $110,000 - $135,000 a year
- Full-time
- Remote
- Product management
- Travel
- Senior level
Sr. Licensed Insurance Customer Service Agent
J.E. Schenk & Associates, Inc. —Ellicott City, MD
- From $60,000 a year
- Full-time
- Hybrid work
- Writing skills
- Organizational skills
- Senior level
- Health insurance
- Dental insurance
Quick Apply
4h
Senior Client Service Manager – Building Automation
Siemens —Baltimore, MD
- $82,538 - $141,494 a year
- Full-time
- 5 years
- Office
- High school diploma or GED
Sr. Technical Services Representative
LATICRETE International, Inc. —Baltimore, MD
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
6d
Sr Svc Agent/Non-DOT
FedEx —Crofton, MD
- $21.28 - $31.11 an hour
- Part-time
- Ability to lift 50 pounds
- Entry level
23h

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Sr. Manager, Customer Care (Call Center)
WSSC Water —Laurel, MD
Oversee the preparation of all correspondence to clients, customers, and third parties in response to complaints, research requests, data inquiries and the like…
$139,786 - $238,014 a year
14d
Director of Call Center Operations
Center for Vein Restoration —Greenbelt, MD
The Director of Patient Services is responsible for overseeing the daily call center operations of all inbound calls from new and existing patients as well as…
$110,000 - $125,000 a year
Quick Apply

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Customer Care Representatives (Call Center)

Johns Hopkins Medical Management Corporation
Hanover, MD

Quick Apply

Job Details

Temporary | Full-time
$22 an hour

Qualifications

Phone communication
Writing skills
Service scheduling
Client rapport building
Typing
Customer interaction during outreach
Client interaction via phone calls

Full Job Description

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Johns Hopkins Health System in Baltimore, MD is hiring Customer Care Representatives for the Call Center.

Schedule:

Monday- Friday
9am - 5pm
Contract Assignment: 3 months, August-October

Location:

100% Remote position
Equipment will be provided
Employee will need to have efficiently working wi-fi
- wi-fi will need to pass minimum speed test during interview process
Applicants must hold their permanent residence in one of the following locations to be considered for this position:
- Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida

Pay rate: $22 per hour

The Johns Hopkins Customer Care Representative (CCR) position is a member experience position - assist with customer outreach calls to encourage customers to schedule their annual visits.

Actively works to listen and comprehend what the member is calling about and is responsible for providing accurate information, resolve problems while comprehensively documenting the inquiries details.
Requires a helpful, caring and empathetic attitude while communicating effectively both verbally and in writing.
Requires complex problem solving skills, a consistent professional demeanor requiring reliable and timely attendance.
Work experience includes call center/healthcare service delivery experience with 2 years or equivalent experience in customer
Accurate and efficient typing skills; professional written and verbal skills
Possesses Excellent Soft Skills with a caring and empathetic attitude, including members to repeat information, speak louder when necessary or more slowly, using alternative questions or explanations, when the initial request/ statement is hard for the senior to understand or complete
Good attendance and punctuality habits
Ability to work in a highly regulated, structured environment while adhering to Customer Service process, policies and procedures
Personable, friendly tone, using empathy when necessary
Good listening skills
Ability to work independently with little or no Supervision
Analytical and problem solving skills; actively seeks solutions to problems with a focus on a superior member experience
Ability to navigate multiple systems while resolving complex issues as advocates for our members
Willingness to adapt to change/demonstrate flexibility

High school diploma or equivalent.
Able to place outbound calls professionally and compassionately with the objective of supporting the member in appointment scheduling
Able to answer inbound calls professionally and compassionately
Able to prioritize providing a positive member experience versus transactional call handling
CCR’s must be able to focus on member needs by demonstrating strong listening and patience, and Senior sensitivity skills
Must be able to complete research utilizing all available resources to ensure accurate and exceptional customer service is being delivered within CMS guidelines while adhering to departmental internal policies and procedures
Must possess the ability to work independently, honor commitments to our members, and collaborate with team members to promote a remarkable member experience while achieving first call resolution with our members.
Applicants must hold their permanent residence in one of the following locations to be considered for this position:
- Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Quick Apply

Refine Your Search

senior customer service representative jobs in windsor mill, md

Customer Care Representatives (Call Center)

Sr. Manager, Customer Care (Call Center)

Client Services Associate, Senior Living

Call Center Representative

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Senior Commercial Client Relationships Specialist

Senior Customer Service Representative Part Time

Senior Manager Operations, Alsense(R)

Sr. Licensed Insurance Customer Service Agent

Senior Client Service Manager – Building Automation

Sr. Technical Services Representative

Sr Svc Agent/Non-DOT

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