POSITION: ADMISSION CLERK
DEPARTMENT: HOSPITAL ADMISSIONS
FLSA STATUS: NON-EXEMPT
SCHEDULE: AS NEEDED TO COVER FULL TIME STAFF'S TIME OFF/CALL INS. CAN BE SCHEDULED IN ADVANCE OR CAN BE A LAST MINUTE NEED. WORK TIME IS NOT GUARANTEED.
JOB SUMMARY:
The Hospital Admissions Clerk is responsible for registering patients, collecting and verifying personal and insurance information, and ensuring accurate and efficient patient registration and admission into the hospital’s electronic health record system. This role serves as a key point of contact for patients, visitors, and medical staff, helping to ensure smooth administrative and clerical operations in the admissions department.
Responsible to: Hospital Admissions Supervisor
Positions Directly Supervised: None
Regular Contact with: All hospital personnel and the public.
MISSION STATEMENT:
As an integral part of our community, Franklin Medical Center’s mission is to provide the highest quality health care and customer satisfaction to all those we serve. We are committed to delivering compassionate, capable, and personalized treatment to our patients and their families, always keeping in mind that our responsibility is to the health needs of the people.-
Greet and assist patients and visitors in a courteous and professional manner
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Register new patients and update existing patient records in the hospital’s electronic health record (EHR) system
- Assist with interviewing patients or their representatives to obtain required personal, medical and insurance information
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Promptly notify emergency personnel or nursing staff of emergent or urgent patient cases requiring immediate attention
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Report patients exhibiting signs or symptoms of infectious or communicable diseases to nursing or clinical staff in accordance with hospital infection control policies
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Verify and enter patient demographics, insurance information, and medical details accurately
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Collect and process required forms, signatures, and consent documents
- Prepare patient identification materials such as wrist bands, identification labels, and records
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Explain hospital policies, admission procedures, and patient rights
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Collect, assemble, and ensure accuracy of patient admission documents and forward to appropriate department
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Collect co-payments, deductibles, and other required fees; issue receipts as needed
- Schedule patient admissions and coordinate with nursing, emergency, and clinical departments when applicable
- Maintain confidentiality and comply with HIPAA and hospital privacy standards
- Answer phones, respond to inquiries, and direct calls to appropriate departments and personnel.
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Maintain a clean and organized workstation; sanitize equipment and surfaces as required
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Monitor and replenish office and patient admission supplies, as needed
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Report any unsafe conditions, equipment malfunctions, or workplace hazards to the appropriate supervisor and department
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Assist with training new admission clerks as directed
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Attend and participate in workshops, seminars, etc., as approved
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Promptly report disturbances, disruptive behavior, or violent situations to the Emergency Department Supervisor, Admission Supervisor, and Security, when applicable, following hospital safety protocols
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Notify the Admission Supervisor of any issues, concerns, unusual occurrences, or delays affecting patient flow, safety, or service quality
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All other duties as assigned
QUALIFICATIONS:
Work Experience: Previous experience in a hospital, medical office, or customer service setting is preferred.
Knowledge, Skills, and Abilities Required:-
Strong written and verbal communication skills
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Strong interpersonal skills
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Professional and compassionate patient interaction
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Excellent attention to detail and accuracy
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Data entry and record management accuracy
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Ability to read and write effectively
- Ability to multitask when completing several tasks at once
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Strong organizational skills
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Ability to work in a fast-paced environment while managing and prioritizing multiple tasks at the same time
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Ability to handle confidential information professionally and in accordance with HIPAA
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Proficient with hospital information systems, EHR software, and Microsoft Office
Physical Requirements:
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Prolonged periods of remaining in a stationary position at a desk and working on a computer
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Frequent use of hands, wrists, and fingers to operate a computer keyboard, mouse, telephone, and other office equipment
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Occasionally move about the registration area and facility campus to access file cabinets, office machinery, patient care areas, other departments, etc.
- Frequently position self, such as bending, stooping, reaching, kneeling, or twisting to maintain files, retrieve files, access/move office supplies/equipment, assist patients, etc.
- Ability to communicate information accurately so others will understand
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Ability to hear and respond to patients, telephone calls, alarms, and normal office conversations
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Visual acuity sufficient to read printed documents, computer screens, and handwritten materials
- Frequently move, lift, push, or pull boxes, equipment, files, wheel chairs, carts, etc. weighing up to 25 pounds across the office for various needs.
- Ability to push wheelchairs and assist patients in a safe and controlled manner
Has exposure to blood borne pathogens
Equal Opportunity Statement:
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal, state or local laws.
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