Description:
Key things that you want to know about this role:
Job Level: 1+ years experience will set you up for success in this role
Job Location: This important role supports our Enclave I property located at 1489 Colony Lodge Street; Winston-Salem, NC 27106
Position Type: Full-time and the ability to be on call to support our residents for emergencies
Pay Range: $50,000/YEAR - we believe in a culture of transparency
About Us: Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents.
We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.
As our Property Manager (we call them Community Managers" because you are taking care of the community (people, pets, and things) - not just a property or an asset), you will be responsible for the day-to-day operations of the community, including compliance, operations, concierge resident service, and financial performance, while assisting in the management and maintenance of all facets of assigned apartment communities.
Qualities of our ideal candidate:
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Takes pride and ownership in the optimum performance of the property in areas such as people management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements and information reporting
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Knows their way around a computer, from a simple cut/paste to scanning documents and managing electronic files
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Embraces technology, including mobile app technology, and have a spirit of continuous improvement. Eager to try new systems and appreciate using technology to connect further vs. replacing interaction
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Agile and flexible, and understands that although there are set office hours, those hours don't always meet our resident's needs, and we need to meet them where they are at times
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Has an eye for what would attract a potential resident to our property and understand that it's imperative to keep our community looking its best at all times. Also has an eye on the competition and are well aware of why our residents are choosing us
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Has an understanding and appreciation for the fact that we have a budget and guidelines so that we can continue to provide affordable housing opportunities to not only this community, but for others for years to come
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Thirsty for knowledge, and always staying on top of their game with the latest updates to our industry and regulatory guidelines
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Helping us build the next generation of pros, guiding, directing, and training them. Bringing concerns to light proactively and providing coaching and support with clear expectations to set the team up for success
Full-Time Benefits:
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Eligibility for semi-annual merit increases: January and July
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Paid every Friday
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Quarterly Bonus Opportunities – Site team members are eligible for performance-based bonuses each quarter when key KPIs and property metrics are achieved, rewarding strong results and teamwork.
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Medical Coverage: Choice of two medical plans (PPO and HDHP) to fit your needs
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HSA Contributions: Company-funded contributions to your Health Savings Account (HSA) each year
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Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage
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Retirement Savings: 401(k) plan with company match to support your future
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Time Off: Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year
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Emotional Wellbeing: Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college
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Professional Growth: Professional development assistance to support your career goals
Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.
At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable - and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking - which is why we're dedicated to adding new perspectives to the team.
Requirements:
Successful candidates will have:
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1+ years of property management experience, specializing in Tax Credit
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Exceptional communication and customer service skills
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Curiosity, critical thinking, and problem solving skills
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Prior experience with YARDI preferred
