Job Summary:
The Assessments Department plays a critical role in the development, administration, and continuous improvement of all assessments offered through NBCC and its affiliates. Operating within the Credentialing and Quality Assurance Division, the department oversees both accredited and non-accredited credentialing programs, including work analysis–driven examinations and standards-based assessments.
The Assessments Outreach Coordinator is responsible for developing, recruiting, engaging, and maintaining the network of subject matter experts (SMEs), item writers, and other volunteers who support the development and maintenance of NBCC examinations. This position coordinates volunteer recruitment initiatives, fosters relationships with professional organizations and academic programs, manages external communications related to departmental programs, and supports the continued growth and engagement of the department's volunteer community.
Essential Duties and Responsibilities:
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Leads the recruitment, engagement, and retention of subject matter experts (SMEs), item writers, and other volunteers supporting examination development activities.
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Develops and implements recruitment strategies to maintain a diverse and qualified pool of SMEs and item writers for current and future examination development needs.
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Develops and maintains professional relationships with Counseling organizations, academic programs, and other external stakeholders to support volunteer recruitment and departmental initiatives.
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Coordinates onboarding activities for new SMEs and volunteers, including initiating contracts, maintaining volunteer records, and communicating participation requirements.
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Collaborates with the Content Development Coordinator to identify volunteer needs, recruit qualified SMEs and item writers, and support examination development activities.
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Co-facilitates item writer trainings, assists with volunteer engagement activities, monitors participation, and prepares training and follow-up materials.
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Maintains accurate records of SME participation, volunteer activities, and recruitment efforts.
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Prepares communications and informational materials related to volunteer recruitment, examination development activities, and departmental initiatives.
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Develops and maintains content for departmental social media platforms, newsletters, recruitment campaigns, promotional materials, and other external communications in collaboration with the Communications Department to ensure messaging is accurate, timely, and consistent with organizational standards.
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Maintains the department's digital scholarship library by updating resources, managing user access and permissions, and recommending improvements and best practices for resource management.
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Assists with examination committee meetings by preparing participant communications, coordinating volunteer participation, and supporting examination development activities.
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Effectively collaborates with department staff and other organizational departments to support examination development initiatives and volunteer engagement activities.
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Travels to conferences and professional meetings to support recruitment efforts, represent the Assessments Department, and develop relationships with professional organizations and potential volunteers.
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Attends examination committee meetings held approximately monthly each year.
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Attends required committee meetings approximately 12–16 weekends per year.
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Performs other duties as assigned.
Required Skills/Abilities:
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Collaboration and Teamwork – Ability to work cooperatively with other individuals and make valued contributions to the outputs of others in order to assist own team or project to achieve the required outputs
- Communication – Ability to listen to others, process information, and communicate effectively in oral and written formats, including knowledge of the structure and content of the English language.
- Customer Focus – Genuinely cares whether the customers are satisfied and truly wants to create the best possible experience for them.
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Initiative – Independently develops creative solutions that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans for upcoming problems or opportunities and takes appropriate action.
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Prioritization – Ability to prioritize, organize, and accomplish work in a timely manner. Ability to proactively manage and prioritize projects and activities with firm deadlines. Ability to work effectively in a team setting and independently on concurrent processes and projects to meet established goals, deadlines, and quality standards.
Required Education/Experience:
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Bachelor's degree is required
- 1–2 years of general administrative experience handling multiple projects
- Experience with project management tools
- Must be proficient in Microsoft Office, Excel, and PowerPoint
Preferred Education/Experience:
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1–2 years of experience in recruitment and management of contracted staff in professional certification or educational setting is preferred
Equipment/Programs Used:
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Microsoft Office products
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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The noise level in the work environment is usually low
Work Location:
Primarily hybrid with a minimum of 1 days/week in the office.
All positions, regardless of current work location noted on this job description, may change work location requirements from time to time based on business demand.
Travel Requirements:
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Approximately 2-5 days in the office required per month.
Essential Physical Demands:
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Communicate with others verbally, including ability to talk or hear, and understand and distinguish speech and/or other sounds.
- Interact with coworkers on digital platforms.
- Moving about to accomplish tasks or moving from one workspace to another
- Repeating motions that may include the wrists, hands, and/or fingers such as simple grasping, keyboarding, or fine manipulation.
- Reaching above, below, or at waist level.
- Ability to use hands, including hand–eye coordination.
- Sedentary work that primarily involves sitting
- Light work that includes moving objects up to 20 pounds
