Top 1408 Customer experience agent Jobs in Wisconsin

Customer Care Supervisor - Commercial Lines
West Bend Insurance Company —West Bend, WI
- $96,842 - $121,053 a year
- Full-time
- Hybrid work
- Sales
- Office
- Supervising experience
- Health savings account
- Disability insurance
Client Relations Specialist - Fast Track Opportunity to Freight Broker
C.H. Robinson —Milwaukee, WI
- $19.23 - $38.47 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
RCIS Crop Claims Field Adjuster I (WI Virtual)
Zurich Insurance Company Ltd. —Wisconsin
- $22.40 - $30.87 an hour
- Full-time
- Up to 50% travel
- Office
- High school diploma or GED
5d
Agent
Pinkerton —Milwaukee, WI
- Part-time
- Military
- Computer literacy
- Mid-level
Verizon Sales Consultant
Cellular Sales Verizon Authorized Retailer —Brookfield, WI
- $51,000 - $75,000 a year
- Full-time
- Business development
- In-person
- Reliable transportation
- Health insurance
- Dental insurance
Quick Apply
Customer Support Representative / Contact Center Agent (REMOTE WISCONSIN)
Aureon —Galesville, WI
- Remote
- Sales
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
Office Administrative Professional
Steamfitters Local 601 —Milwaukee, WI
- $30 - $31 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
5d
Front Desk Agent
Dna Logistics Solutions LLC —Milwaukee, WI
- $23.30 - $27.75 an hour
- Part-time
- Customer service
- Administrative experience
- Data entry
- Dental insurance
- 401(k)
Quick Apply
Security Operations Center Agent (Full-Time)
PalAmerican Security —Wauwatosa, WI
- From $33.65 an hour
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Leasing Agent
Dominion Properties —Milwaukee, WI
- $20 an hour
- Full-time
- Background check
- No experience needed
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Nate Ladsten - State Farm Agent —Glendale, WI
- $60,000 - $80,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Matt Jonza - State Farm Agent —Hudson, WI
- $70,000 - $90,000 a year
- Full-time
- Office
- Children
- Communication skills
- Health insurance
- 401(k)
Quick Apply
Front Desk Agent -Full Time
Hilton Milwaukee —Milwaukee, WI
- $17 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- English
- Free parking
- Health insurance
Quick Apply
4d
Customer Service Representative - State Farm Agent Team Member
Ron Bakken - State Farm Agent —Chippewa Falls, WI
- $50,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
Quick Apply
8d
Customer Service Representative - State Farm Agent Team Member
Sean Malone - State Farm Agent —Portage, WI
- $19.50 - $24.00 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Receptionist - State Farm Agent Team Member
Steven Paddock - State Farm Agent —Oak Creek, WI
- $40,000 - $50,000 a year
- Full-time
- Computer literacy
- Office
- Communication skills
- 401(k)
- Paid time off
Quick Apply
Receptionist - State Farm Agent Team Member
Alex Rabb - State Farm Agent —Madison, WI
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Receptionist - State Farm Agent Team Member
Bob Vitt - State Farm Agent —Milwaukee, WI
- $45,000 - $60,000 a year
- Full-time
- Computer literacy
- Office
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Receptionist - State Farm Agent Team Member
Brian Brecklin - State Farm Agent —West Allis, WI
- $45,000 - $55,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Administrative Assistant
REAL - Yoo Realty Group —Madison, WI
- $44,000 a year
- Office
- Administrative experience
- Computer skills
- Opportunities for advancement
Quick Apply

I want to receive the latest job alert for customer experience agent in wisconsin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience agent jobs near wisconsin

Customer Care Supervisor - Commercial Lines

West Bend Insurance Company -
West Bend, WI

Apply Now

Job Details

Full-time
$96,842 - $121,053 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Prescription drug insurance
Pet insurance

Qualifications

Vendor relationship building
Customer communication

Full Job Description

Company Overview:

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary:

This role leads and optimizes Customer Care operations by overseeing staffing, workflows, performance management, and quality assurance to deliver strong service, retention, and growth results. The position ensures underwriting compliance, mitigates risk exposure, and drives team success through coaching, escalation management, and partnership with agencies and vendors. Additionally, the role supports sales and marketing efforts, agency engagement, and key business initiatives to enhance customer experience and operational effectiveness.

Work Location:

This position offers a hybrid work schedule(3 days in office/2 days at home) and will be working out of the West Bend or Madison, WI office.

The internal deadline to apply is 6/12/26. External applications will be accepted on a rolling basis while the position remains open.

Responsibilities & Qualifications:

Key Responsibilities

Manage personnel actions such as selection, hiring, training, salary and bonus adjustments, performance appraisals, and promotions.
Plan and monitor service workflows of assigned area(s).
Ensure processes and procedures mitigate E&O exposure and ensure staff operate within their underwriting authority.
Plan and monitor workload and staffing levels to meet service-level agreements and sales goals.
Monitor Customer Care retention, book value, and growth.
Audit Customer Care interactions and complete file reviews to ensure quality customer service.
Provide coaching to staff to achieve sales and quality assurance goals.
Handle escalated issues.
Maintain strong relationships with third-party vendors and agency partners to ensure quality service.
Handle complaints and monitor customer feedback.
Perform marketing activities for Customer Care in conjunction with regional sales managers.
Conduct agency meetings and manage new agency enrollments.
Monitor agency sales goals that impact Customer Care revenue.
Support companywide initiatives and change management for current and future products and services.

Preferred Experience and Skills

5+ years of P&C insurance experience with an emphasis in underwriting
5+ years contact center experience
1 year of customer service supervisory experience
Problem solving skills
Leadership skills with the ability to coach, mentor and develop others in service
Knowledge of personal computers, including agency management system software and telephone equipment and software
Communication and rapport building skills

Preferred Education and Training

Bachelor’s degree in Business, Insurance or related field
Agents license (required)
Completion of CIC and/or CPCU designation
Associate in Underwriting designation

Salary Statement:

The salary range for this position is $96,842-$121,053.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits:

West Bend offers a comprehensive benefit plan including but not limited to:

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO:

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

#LI-LB1

INDSP

Apply Now

Refine Your Search

customer experience agent jobs in wisconsin

Customer Care Supervisor - Commercial Lines

Client Relations Specialist - Fast Track Opportunity to Freight Broker

RCIS Crop Claims Field Adjuster I (WI Virtual)

Agent

Verizon Sales Consultant

Customer Support Representative / Contact Center Agent (REMOTE WISCONSIN)

Office Administrative Professional

Front Desk Agent

Security Operations Center Agent (Full-Time)

Leasing Agent

Customer Relations Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Front Desk Agent -Full Time

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Receptionist - State Farm Agent Team Member

Receptionist - State Farm Agent Team Member

Receptionist - State Farm Agent Team Member

Receptionist - State Farm Agent Team Member

Administrative Assistant

I want to receive the latest job alert for customer experience agent in wisconsin

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected