Top 2377 Customer experience specialist Jobs in Wisconsin

Customer Specialist
Components Company Inc —Brookfield, WI
- $60,000 - $75,000 a year
- Full-time
- 5 years
- Writing skills
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Customer Experience Specialist - Industrial
Werner Electric Supply —Green Bay, WI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
- Paid parental leave
Quick Apply
Customer Support Specialist
Advantage+ Financing —Brookfield, WI
- $21.63 - $24.04 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid training
- Health savings account
Quick Apply
12d
Customer Support Specialist
Uline —Pleasant Prairie, WI
- $27 - $32 an hour
- Full-time
- Pass drug screening
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
5d
Customer Support Specialist
Uline —Kenosha, WI
- $27 - $32 an hour
- Full-time
- Pass drug screening
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
5d
Contact Center Customer Experience Specialist - Cardmember Services
U.S. Bank National Association —Wisconsin
- $20 an hour
- Weekends as needed
- Remote
- 18 years or older
- Research
- High school diploma or GED
- Paid holidays
- Disability insurance
Support - Product Support Specialist
Aline —Wisconsin
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
Quick Apply
Lead Warranty Specialist
INNIO —Waukesha, WI
- Microsoft Excel
- Mid-level
- Office
Quick Apply
Window & Door Installation Specialist
KOLBE & KOLBE MILLWORK —Wausau, WI
- $23 - $35 an hour
- Full-time
- Clean driving record
- Computer literacy
- Residential
- Paid training
- Health savings account
Quick Apply
Foot Care Specialist 15-25hrs per week
Evergreen Retirement Community —Oshkosh, WI
- $20 - $25 an hour
- Part-time
- Mid-level
- Ability to sit for extended periods
- Older adults
Quick Apply
3d
Shipping and Logistics Specialist
MIDWEST SPECIALTY PRODUCTS, LLC —Winneconne, WI
- $50,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- ERP systems
- Health savings account
- Health insurance
Quick Apply
Part Time Master Plumber - Bath & Shower Specialist
Exterior Pros —Sussex, WI
- $80,000 - $120,000 a year
- Part-time
- Management
- Construction site
- Basic math
- Paid training
- Paid holidays
Quick Apply
Product Specialist-Sparta Ford
MORRIES SPARTA FORD LLC —Sparta, WI
- Full-time
- Dealership
- Writing skills
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
6d
Accounts Payable/Receivable & Warranty Specialist
Rhinelander Auto Group —Rhinelander, WI
- $18 - $22 an hour
- Full-time
- Background check
- Clean driving record
- Dealership
- Paid holidays
- Vision insurance
Quick Apply
Product Specialist, Aftermarket Sales Support
Columbus McKinnon Corporation —Hartland, WI
- Mid-level
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Parts Specialist
O'Reilly Automotive Stores —Antigo, WI
- Full-time
- ASE Certification
- Merchandising
- Cleaning
- Employee stock purchase plan
- Health insurance
Quick Apply
Sourcing Specialist
IEA, LLC —Kenosha, WI
- $65,000 - $85,000 a year
- Full-time
- Schematics
- ERP systems
- Research
- Health savings account
- Health insurance
Quick Apply
12d
Driver Operations Specialist
Quality Carriers —Appleton, WI
- Full-time
- Computer literacy
- Mid-level
- Office
- Health savings account
- Disability insurance
Quick Apply
Prepress/Digital Front End Specialist
Outlook Group LLC —Neenah, WI
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Accounting Specialist
WDS Construction —Beaver Dam, WI
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply

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customer experience specialist jobs near wisconsin

Customer Specialist

Components Company Inc
Brookfield, WI

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Health savings account
401(k) 3% Match
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Blueprint specification interpretation
High school diploma or GED
Attention to detail
Problem-solving
Organizational skills
Time management

Full Job Description

About CCI

Components Company Inc. (CCI) is an innovative leader in the supply of component parts and assemblies, along with light manufacturing, kitting, auto-bagging, custom packaging, and Just-In-Time shipping. Founded in 1934, the organization continues to grow and is a full-service, value-added manufacturing, sourcing, and distribution company. CCI has been proudly ISO certified since 2001.

Summary of Role

The Customer Specialist serves as the frontline liaison between Components Company and its customers. The Customer Specialist’s primary role is to ensure customer satisfaction by addressing customer inquiries, resolving issues, and providing product or service information. This role coordinates all customer-related activities by receiving, entering and processing customer orders. The Customer Specialist has extensive and direct customer service responsibilities including creating and maintaining relationships with customers, suppliers, and internal departments.

Key Responsibilities

· Respond promptly and professionally to customers’ inquiries via phone, email or direct visits

· Resolves product or service issues by clarifying the customers’ needs, determining the cause and offering appropriate solutions

· Monitors open sales order status to ensure on-time delivery, expediting and working with other staff to solve problems and ensure customers receive parts when desired

· Runs past due sales order report weekly, earnestly resolving any late orders

· Ensures prompt customer quote turnaround through constant communication with quoting team / estimators

· Communicates and executes all customer pricing decisions, including price increases

· Maintains records of customer interactions, transactions, comments, and complaints

· Collaborates with internal teams to escalate and resolve customers’ issues.

· Closely collaborate with the Sales and Customer Support Manager with daily issues

· Provide feedback to improve customer experience and internal processes

· Communicate with quality and production departments to resolve customer issues

· Communicates with external manufacturers rep agencies

· Work within customer portals for orders and information

· Stay up to date on product knowledge, company capabilities, and company policies and system updates.

· Identify opportunities to streamline and automate sales processes, including forecasting, sales order entry, quoting, and other customer-specific requirements.

· Present a positive image of the company

· Other duties as assigned, position subject to change at any time

Qualifications

Education:

· College degree preferred, HS diploma or equivalent necessary

Experience/Knowledge:

· Strong working knowledge and ability to organize and analyze blueprints, bills of material, material and process specifications, and customer quality documentation

· 5-7 years of related customer service experience required. Sourcing, sales, or buying experience helpful.

· Working knowledge of manufacturing systems in a job environment preferred

· Project management experience desired

Skills/Competencies:

· Strong communication skills and active listening skills

· Driven and dependable

· Problem-solving and conflict resolution abilities

· Strong writing and verbal communication skills

· Attention to detail and organizational skills

· Strong prioritization, time management

· Patience, empathy and a customer- first mind set

· Familiarity with CRM systems and customer portals

· Proficient technically in MS Office Suite--especially Excel; ERP, MRP experience strongly desired.

Physical Demands

· Schedule: Monday-Thursday: 7 AM to 4 PM, Friday: 7 AM to 1 PM

· Comfortable working in a changing and busy environment

· Primarily works in an office, with some warehouse interactions with usual noise levels

· Requires sitting, occasionally stooping, standing, bending, walking, some lifting, etc.

Equal Employment Opportunity

Components Company Inc. has a longstanding record of nondiscrimination in employment and opportunity. It is the policy of CCI to follow personnel procedures that will ensure equal opportunity for all people without regard to race, color, religion, creed, national origin, sex, age, ancestry, marital status, disability, veteran or draft status, or any other status protected by state or federal law.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k) 3% Match
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Ability to Commute:

Brookfield, WI 53045 (Required)

Ability to Relocate:

Brookfield, WI 53045: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer experience specialist jobs in wisconsin

Customer Specialist

Customer Experience Specialist - Industrial

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Contact Center Customer Experience Specialist - Cardmember Services

Support - Product Support Specialist

Lead Warranty Specialist

Window & Door Installation Specialist

Foot Care Specialist 15-25hrs per week

Shipping and Logistics Specialist

Part Time Master Plumber - Bath & Shower Specialist

Product Specialist-Sparta Ford

Accounts Payable/Receivable & Warranty Specialist

Product Specialist, Aftermarket Sales Support

Parts Specialist

Sourcing Specialist

Driver Operations Specialist

Prepress/Digital Front End Specialist

Accounting Specialist

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