Top 1200 Customer solutions specialist Jobs in Wisconsin

Senior Customer Service Specialist
MGIC —Milwaukee, WI
- $25.97 - $42.86 an hour
- Online Application
- Microsoft Word
- Microsoft Outlook
- Research
- Profit sharing
- Wellness program
4d
Customer Relations Specialist
RAE Staffing —Madison, WI
- $25.64 - $31.54 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
- Health savings account
Quick Apply
11d
Specialist I
We Energies (WE) —Pewaukee, WI
- $68,436.68 - $156,125.32 a year
- Hybrid work
- 5 years
- Mid-level
- Analysis skills
14d
Customer Support Specialist
DEALERLOGIX LLC —Milwaukee, WI
- 8 hour shift
- Hybrid work
- Computer networking
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
7d
Provider Enrollment Specialist - Remote US
Gainwell Technologies —Wisconsin
- $37,440 - $47,840 a year
- 8 hour shift
- Remote
- Research
- Mid-level
- Organizational skills
- Travel reimbursement
- Profit sharing
Automotive Customer Support Specialist (Remote)
Concentrix —Wisconsin
- $15 an hour
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Research
- Paid training
- Paid holidays
Customer Care Specialist
Tri City National Bank —West Allis, WI
- $20 - $28 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
7d
Procurement Specialist
Merck KGaA —Verona, WI
- $67,100 - $100,700 a year
- High school diploma or GED
- Bachelor's degree
- US work authorization
- Health insurance
- Paid time off
Training Specialist II – Engineering/Marketing
Milwaukee Electric Tool Corporation —Brookfield, WI
- Full-time
- Microsoft Excel
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Retail Training Specialist
BANK FIRST —Beloit, WI
- Customer service
- Office
- Travel
- Opportunities for advancement
Quick Apply
Accounts Payable Specialist
T. Wall Enterprises Mgt, LLC —Middleton, WI
- $24 - $28 an hour
- Full-time
- Customer service
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
10d
Industrial Sales Specialist
Cornell Pump Company LLC —Mount Pleasant, WI
- $35 - $40 an hour
- Full-time
- Hybrid work
- Ability to walk for extended periods
- Engineering
- ERP systems
- Health savings account
- AD&D insurance
Quick Apply
1d
Shipping and Logistics Specialist
MIDWEST SPECIALTY PRODUCTS, LLC —Winneconne, WI
- $50,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- ERP systems
- Health savings account
- Health insurance
Quick Apply
Product Manager – Exhaust & After-Treatment Ecosystems
Craft Recruiting —Stoughton, WI
- $125,000 - $150,000 a year
- Full-time
- Hybrid work
- Office
- Product management
- In-person
- Health insurance
- Dental insurance
Quick Apply
Digital Solutions Specialist
The Howard Company —Brookfield, WI
- Mid-level
- Office
- 3 years
Quick Apply
14d
Precision Agriculture Specialist
Tractor Central, LLC. —Eau Claire, WI
- Full-time
- Background check
- Dealership
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Medical Device Sales
Miracle-Ear —Wausau, WI
- $50,000 - $100,000 a year
- Full-time
- Background check
- Customer service
- US work authorization
- Paid training
- Paid holidays
Quick Apply
Lead Technical Specialist - Product Line
Everbrite, LLC —Pardeeville, WI
- Full-time
- Background check
- Inventory management
- 5 years
- Health savings account
- Health insurance
Quick Apply
14d
Commercial Solutions Specialist
STIHL Inc. —Cottage Grove, WI
- $64,000 - $70,000 a year
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Paid holidays
- Disability insurance
Claims Team Specialist
Diversified Benefit Services, Inc. —Hartland, WI
- $23 - $25 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Organizational skills
- Paid training
- Health savings account
Quick Apply
6h

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Senior Customer Service Specialist

MGIC -
Milwaukee, WI

Apply Now

Job Details

Full-time
$25.97 - $42.86 an hour
4 days ago

Benefits

Profit sharing
Wellness program
Health savings account
Paid holidays
On-site gym
Paid time off
401(k) matching
Benefits from day one

Qualifications

Research

Full Job Description

At MGIC, we take pride in knowing that what we do matters. As pioneers of private mortgage insurance, we help people achieve homeownership sooner - making affordable low-down-payment mortgages a reality. Our efforts have helped more than 14 million people get the keys to their own homes sooner than otherwise possible. Every position is critical to our company's success - from the analytical to the technical; from the innovative to the operational. The customer-facing roles to behind-the-scenes experts, we're all part of one team. We're an organization with a national footprint that's large enough to never lack for a new challenge, but small enough for an opportunity to make an impact and influence decisions. Come make a difference at MGIC.

Schedule: The position's standard hours are 8:30am - 5:00pm (cst). However, occasional shifts between 7:00am - 7:00pm (cst) may be required to ensure coverage.

Work Location: Home office candidates preferred, but remote candidates are encouraged to apply.

PURPOSE

React and respond with expertise in resolving a variety of business transaction issues, while building and maintaining relationships, through resolution for MGIC’s internal and external customers.

PRIMARY DUTIES AND RESPONSIBILITIES

The following statements describe the general nature of work performed by people assigned to this job, may not be performed by all individuals in this job, and are not a complete list of all job duties required.

Responds to a wide variety of inquiries and requests by way of phone, email, Teams and meeting representation from both internal co-workers/departments and external customers.
Acts as subject matter expert for business transaction problems through research and/or using precedents for resolution appropriate to situation.
Primary contact and support for multiple MGIC websites and products programs within MGIC.com.
Perform basic troubleshooting on integrations with our integrated loan origination systems (LOS).
Responsible for setting up and maintaining credentials for MGIC online services and LOS systems to MGIC internal and external customers.
Establishes and maintains collaborative working relationships with customers and MGIC field co-workers. Works with MGIC Sales team keeping them current on problems, special requests, sales leads, etc.
Uses various MGIC systems to solve customer problems and respond to inquiries. This includes databases, external websites, current processes and procedures with a thorough knowledge/understanding of MGIC’s Security Practices, Compliance Requirement, Underwriting and Servicing Guidelines and Accommodation Requirements. Leverages a mixture of analysis, experience and judgement when making decisions to reconcile MGIC’s data to customers data, update pre and post policy/loan data, approving/denying reinstatements, and validating information/documentation for completeness and accuracy.
As a subject matter expert, proactively and reactively engages with customers, internal and external, on disclosure and premium issues, along with providing quality reviews for multiple departments.
Bringing together appropriate subject matter experts, managers, account managers, to ensure balanced resolution, escalating as needed.
Participates in workflow discussions and service issues. Identifies process improvements.
Must be familiar with MGIC technology to assist with problem resolutions for both internal and external customers.
Adhere to MGIC Confidentiality requirements, whether MGIC’s or respective customer requirements, when handling calls and emails.
Ensures problem solving techniques and actions are properly documented. Develops well-defined procedures for the solutions of unique and complex problems.
Job responsibilities require incumbents to be on the phone 75% of the time.

EXPERIENCE / BACKGROUND

Strong accuracy and attention to detail
Demonstrated ability to multi-task
Strong analytical skills and ability to solve problems
Conflict resolution
Detail-oriented self-starter with strong time management and organizational abilities
Confidentiality
Adherence to MGIC Security Policy & Procedures and performed using multiple systems
Ability to work in a fast-paced, ever-changing, multiple team environment.
Be an integral part of a team, including flexible work schedule when needed
Superb customer interaction skills
Experience with Microsoft Teams, Outlook, Microsoft Excel, Microsoft Word
Continuous learning mindset
Strong written and verbal communication skills

REQUIREMENTS

Flexibility to work hours to ensure appropriate coverage
Passion for customer experience

Pay Range:

$25.97 - $42.86

This range aligns with current market data and reflects our commitment to competitive and equitable compensation. Salary offers are based on factors such as experience, skills, education, and training. The range may vary in certain locations to reflect local market conditions. It is not typical to initiate pay at the top of the range to account for internal equity and allow for future and continued salary growth

Enjoy these benefits from day one:

Competitive Salary & pay-for-performance bonus
Financial Benefits (401k with company match, profit sharing, HSA, wellness program)
On-site Fitness Center and classes (corporate office)
Paid-time off and paid company holidays
Business casual dress

For additional information about MGIC and to apply, please visit our website at www.mgic.com/careers.

Note to all recruitment agencies:
MGIC does not accept unsolicited agency resumes. Any unsolicited resumes sent to MGIC, directly or indirectly, will be considered MGIC property. MGIC is not responsible for any agency fees associated with unsolicited resumes. A recruiting agency must have a valid, written and fully executed agency agreement to assist with a requisition.

Apply Now

Refine Your Search

customer solutions specialist jobs in wisconsin

Senior Customer Service Specialist

Customer Relations Specialist

Specialist I

Customer Support Specialist

Provider Enrollment Specialist - Remote US

Automotive Customer Support Specialist (Remote)

Customer Care Specialist

Procurement Specialist

Training Specialist II – Engineering/Marketing

Retail Training Specialist

Accounts Payable Specialist

Industrial Sales Specialist

Shipping and Logistics Specialist

Product Manager – Exhaust & After-Treatment Ecosystems

Digital Solutions Specialist

Precision Agriculture Specialist

Medical Device Sales

Lead Technical Specialist - Product Line

Commercial Solutions Specialist

Claims Team Specialist

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