At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
This position is a team member on the Monetary Maintenance & Escrow Processing team within Lending Core Operations and is responsible for providing operational support to commercial customers as a Senior Operations Processor.
In this role, you will support internal partners to help deliver exceptional service to external clients. Monetary Maintenance & Escrow processing specializes in commercial loan maintenance, monetary processing, and escrow processing.
Key responsibilities include executing a variety of routine tasks such as processing payment transactions, performing loan maintenance activities, completing data entry, conducting research, and managing escrow-related tax and insurance payments across multiple operational systems specifically AFS and Commercial Loan Workflow (CLW).
The role requires attention to detail, the ability to prioritize tasks, and sound judgment to escalate issues to management when appropriate.
This position offers a unique opportunity to play a critical role at the heart of commercial loan operations, where precision, problem-solving, and collaboration come together to drive meaningful impact. As a Senior Operations Processor within the Monetary Maintenance & Escrow Processing team, you’ll be trusted to directly support the integrity and performance of commercial lending portfolios.
This role is ideal for individuals who thrive in a fast-paced environment, value attention to detail, and take pride in being a key contributor to accurate, efficient, and compliant operations. It also provides an excellent platform to deepen your knowledge of commercial loan systems like AFS and CLW while strengthening your decision-making and prioritization skills—positioning you for continued growth within commercial lending operations.
This position is a hybrid role that requires weekly onsite attendance (minimum of 3 days per week) at our Oshkosh, WI office: 1850 Osborn Ave., Oshkosh, WI 54902
Basic Qualifications
- High school diploma or equivalent
- Four to five years or more of operations services related work experience
Preferred Skills/Experience
- Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
- Proven commitment to high quality customer service
- Ability to work well with external and internal customers
- Good time management skills to maximize production and execution of tasks in a fast-paced environment
- Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
- Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
- Ability to identify, analyze and resolve exceptions through data interpretation
- Strong PC skills
- Good verbal and written communication skills
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
