Guest Service Agent/ Night Auditor
Stonebridge —New York, NY
- $22.50 - $23.50 an hour
- Full-time
- English
- Hotel
- Trade school
- Disability insurance
- Health insurance
Quick Apply
Lead Client Coordinator for an Elevated SPA
Gilded Ritual —New York, NY
- From $19 an hour
- Part-time
- Hospitality
- Microsoft Excel
- Customer service
- Paid time off
- Employee discount
Quick Apply
Guest Service Agent
Resorts World New York —Jamaica, NY
- $31.48 an hour
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- English
Quick Apply
Guest Service Agent
Genting New York LLC —Jamaica, NY
- $31.48 - $35.41 an hour
- Full-time
- Basic math
- English
- High school diploma or GED
Quick Apply
10d
Overnight Front Desk Agent at the Crosby Street Hotel
Crosby Hotel LLC —New York, NY
- $25 - $27 an hour
- Overnight shift
- Hotel
- Entry level
- Commuter assistance
- Health insurance
Quick Apply
3d
Guest Services Agent
Hotel 57 —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
5d
Guest Services Agent
The Lombardy Hotel —New York, NY
- $30 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Experience Agent
FAENA —New York, NY
- $36 an hour
- Full-time
- Organizational skills
- 1 year
- Communication skills
Quick Apply
Guest Services Agent
Knickerbocker —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Courtyard JFK Airport - PM Front Desk Agent
Aimbridge Hospitality —Queens, NY
- $21 an hour
- 12 hour shift
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk Agent at the Crosby Street Hotel
Crosby Hotel LLC —New York, NY
- $25 - $27 an hour
- 8 hour shift
- English
- Hotel
- High school diploma or GED
- Commuter assistance
- Health insurance
Quick Apply
3d
Guest Service Agent - $29.84
Dream Downtown —New York, NY
- $29.84 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
6d
Guest Service Agent
Hilton Garden Inn Flushing —Flushing, NY
- From $22 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Fairfield Inn & Suites New York Queens Fresh Meadows - Front Desk Agent
Aimbridge Hospitality —Queens, NY
- $24 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Agent-At Your Service-Substitute
Marriott International, Inc —Brooklyn, NY
- $32.28 - $43.04 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Front Desk Agent
Cipriani USA Inc —New York, NY
- $30 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
Front Office Agent
The Beekman —New York, NY
- $32.86 an hour
- Full-time
- Hotel
- Ability to stand for extended periods
- Communication skills
6d
Front Desk Agent
Rosewood Hotel Group —New York, NY
- $32.64 - $40.80 an hour
- Full-time
- Hotel
- Bachelor's degree
- Front desk
- Paid holidays
- Health insurance
10d
Guest Service Agent (Front Desk)
Fairfield by Marriott Brooklyn —Brooklyn, NY
- $21 - $25 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
4d
Overnight Front Desk Agent - Soho House New York
Soho House & Co. —New York, NY
- $26 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Conflict management
- Health insurance
- Dental insurance
Quick Apply

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guest service agent jobs near woodhaven ny

Guest Service Agent/ Night Auditor

Stonebridge -
New York, NY

Quick Apply

Job Details

Full-time
$22.50 - $23.50 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Customer communication
English
Computer skills
POS systems

Full Job Description

City, State:

New York, New York

Pay Rate: $22.50-$23.50

The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operate the front desk according to standard operating procedures and with exceptional guest service.
Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
Check registration (folio) cards for completeness, accuracy, and legibility.
Maintain accurate cash sheet. Responsible for cash drawer balancing.
Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
Know emergency procedures and how to respond.
Never say a guest’s room number out loud.
Be knowledgeable of hotel promotions.
Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
Complete daily reports, audits correspondences etc. as required by your shift.
Keep lobby and office area clean at all times,
Set wake-up calls as dictated by your shift.
Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
Take and confirm credit cards for validity and acceptability.
Lock and secure area if leaving the front desk, even if it is for a moment!
Create incident reports for guest injuries / issues when required.
Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner.
Take and record reservations with accuracy. Confirm as requested.
Resolve guest complaints.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards

Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

Responds to requests for service and assistance.
Demonstrates the desire and ability to provide high quality service to both internal and external customers.
Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

Asks for and offers help when needed.
Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

Takes responsibility for own actions.
Performs work with little or no supervision; works independently.
Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to speak English fluently.
Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT:

The work environment normally entails the following:

Indoor work environment
May be exposed to and use of cleaning chemicals throughout the shift
Minimal to moderate noise levels consistent with hotel environment

Top of Form

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to:

Stand more than 2/3 of the time
Walk less than 1/3 of the time
Sit less than 1/3 of the time
Lift up to 15 lbs
Push / pull up to 10 pounds

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-05-26

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Quick Apply

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I want to receive the latest job alert for guest service agent in woodhaven ny

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