Top 268 Technical support occupations Jobs in Woodstock, Ga

Technical Support Analyst I
LexisNexis Risk Solutions —Alpharetta, GA
- $40,400 - $67,400 a year
- Weekends as needed
- Microsoft Outlook
- Research
- 1 year
Junior IT Technician
KNAPP —Kennesaw, GA
- Overtime
- Office
- Windows
- Residential
- Profit sharing
- Paid parental leave
Technical Support Analyst I
RELX —Alpharetta, GA
- $40,400 - $67,400 a year
- Weekends as needed
- Microsoft Outlook
- Research
- 1 year
Technical Support Specialist
VenU eLearning Solutions —Smyrna, GA
- Mid-level
- Software development
- Communication skills
Client Support Specialist
Ministry Brands —Alpharetta, GA
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Technical Application Support Specialist
PossibleNow —Duluth, GA
- Email
- Microsoft Excel
- Mid-level
- Windows
Technical Support Specialist
SMB IT Solutions —Smyrna, GA
- $45,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Help Desk Support Specialist
Evans General Contractors —Alpharetta, GA
- Remote
- Windows
- Bachelor's degree
- In-person
- Profit sharing
- Disability insurance
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
IT Engineer I
CITY OF WOODSTOCK, GA —Woodstock, GA
- From $22.51 an hour
- Full-time
- Research
- Office
- High school diploma or GED
- Disability insurance
- Dental insurance
1d
Data Center Tech II
Scientific Games —Alpharetta, GA
- Full-time
- Mid-level
- Windows
- High school diploma or GED
Network Engineer I
InComm Payments —Atlanta, GA
- Overnight shift
- Computer science
- Computer Science
- Analysis skills
IT Support Specialist I
Priority Technology Holdings, LLC —Alpharetta, GA
- $23 - $27 an hour
- Full-time
- Google Workspace
- Windows
- Associate's degree
- Health savings account
- Employee stock purchase plan
Quick Apply
Hired
ATC —Kennesaw, GA
- Contract
- Research
- Communication skills
- Entry level
Helpdesk Support Technician
Southeastern Computer Associates, LLC —Kennesaw, GA
- $45,000 - $65,000 a year
- Full-time
- System design
- Mid-level
- Windows
Quick Apply
4d
Support Technician
Trusted Dental Technologies —Chamblee, GA
- $50,000 - $60,000 a year
- Full-time
- Entry level
- Opportunities for advancement
Quick Apply
Customer Support Technician II
Planet DDS —Atlanta, GA
- $24 - $27 an hour
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- AD&D insurance
First Level Service Desk Agent
KNAPP —Kennesaw, GA
- Overtime
- Hybrid work
- Spanish
- English
- Office
- Profit sharing
- Paid parental leave
Client Experience Specialist (Pacific Standard Time)
OnPay —Atlanta, GA
- $24 - $25 an hour
- Remote
- QuickBooks
- 1 year
- Communication skills
- Paid holidays
- Disability insurance
14d
Service Desk Analyst (Entry Level)
Snap Tech IT —Cumming, GA
- $45,000 - $50,000 a year
- Full-time
- Windows
- Driver's License
- Communication skills
- Paid holidays
- Health insurance
1d

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Technical Support Analyst I

LexisNexis Risk Solutions -
Alpharetta, GA

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Job Details

Full-time
$40,400 - $67,400 a year

Qualifications

Live chat
Email customer support
Technical support via phone
Phone communication
Technical support via email
Technical Proficiency
Video conferencing systems operation
Client interaction via phone calls

Full Job Description

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About the Team

The Customer Support team delivers high‑quality technical assistance to internal and external customers, ensuring a seamless experience across multiple proprietary products and services. The team operates in a fast‑paced, customer‑focused environment and supports users through multiple communication channels, including phone, email, and chat. Collaboration, professionalism, and a commitment to customer success are central to how the team operates.

About the Role

The Tech Customer Support Coordinator II (Customer Support role) provides technical support to end users across multiple products and platforms. This role focuses on troubleshooting, research, training, and product support while delivering exceptional customer service. The position requires strong problem‑solving skills, technical aptitude, and the ability to manage multiple customer interactions simultaneously while adhering to corporate policies related to authentication, data security, and record retention.

Support is delivered through various CRMs and communication channels, and the role works both independently and collaboratively to resolve customer issues efficiently.

Schedule Hours: 11:30am – 8pm

Training will be held between the Duluth and at the Alpharetta locations and some virtual.

Responsibilities

Provide high‑quality technical and customer support to internal and external customers via phone, email, and chat
Troubleshoot technical issues, research solutions, and resolve customer inquiries with the customer’s best interest in mind
Accurately document all customer interactions, research, and resolutions within CRM systems
Acquire and maintain in‑depth product knowledge to effectively demonstrate and support proprietary products and services
Assist customers with product installation, user interface functionality, and site navigation
Provide login, search, usability, and technical support across multiple platforms
Perform basic browser troubleshooting and technical diagnostics
Train and support users while responding to inquiries and escalations
Utilize internal systems including CRM, billing tools, administrative platforms, websites, and production systems
Escalate complex issues to second‑level support teams as needed
Participate in a 24/7 on‑call rotation, including weekend coverage

Requirements

1 year of customer service experience in a technical contact center environment (2 years preferred) or equivalent training
Strong customer focus with the ability to engage professionally and effectively
Excellent problem‑solving and basic technical skills
Outstanding written and verbal communication skills
Ability to multitask and manage phone, email, and chat interactions simultaneously
Professional attitude with a positive, team‑oriented mindset
Ability to work independently on assigned tasks and projects
Preferred: 2‑ or 4‑year college degree
Second language proficiency (Spanish preferred)
Familiarity with tools such as Excel, Word, Outlook, PowerPoint, Access, Visio, WebEx, MS Teams, JIRA, Salesforce, Confluence, MyCRM, and RNW
Basic knowledge of database strategy and networking concepts (e.g., DNS, file shares, user privileges)

U.S. National Base Pay Range: $40,400 - $67,400. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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technical support occupations jobs in woodstock, ga

Technical Support Analyst I

Junior IT Technician

Technical Support Analyst I

Technical Support Specialist

Client Support Specialist

Technical Application Support Specialist

Technical Support Specialist

Help Desk Support Specialist

Helpdesk Technician

IT Engineer I

Data Center Tech II

Network Engineer I

IT Support Specialist I

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Helpdesk Support Technician

Support Technician

Customer Support Technician II

First Level Service Desk Agent

Client Experience Specialist (Pacific Standard Time)

Service Desk Analyst (Entry Level)

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