Top 23 Call center representative Jobs in Wooster, Oh

Customer Service Representative
Roto-Rooter Plumbing & Drain —Wadsworth, OH
- $20 - $22 an hour
- Full-time
- Office
- Analysis skills
- 1 year
- Opportunities for advancement
Quick Apply
0013 - Inbound Customer Care Representative
PBS Animal Health —Massillon, OH
- $16 - $17 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
Quick Apply
Inside Sales Representative
Movebees —Wooster, OH
- $55,000 - $80,000 a year
- Full-time
- Sales
- Mid-level
- Office
- Paid training
- Health insurance
Quick Apply
14h
Customer Care Specialist
National Carpet Outlet Inc —Medina, OH
- $18 - $20 an hour
- Full-time
- Mid-level
- Administrative experience
- Computer skills
Quick Apply
13d
Customer Service Representative – Automotive
Fred Martin Motor Company —Barberton, OH
- $18 - $22 an hour
- Full-time
- Dealership
- Driver's License
- Driving
- Paid training
- Employee discount
Quick Apply
4d

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Customer Service Representative

Roto-Rooter Plumbing & Drain -
Wadsworth, OH

Quick Apply

Job Details

Full-time
$20 - $22 an hour

Benefits

Opportunities for advancement

Qualifications

Customer records maintenance
Managing customer accounts
Customer relationship building
Account maintenance
Phone communication
Customer order taking
Service scheduling
Sales needs analysis
Incident Escalation
Post-sales issue resolution
Accurate transaction records management
Managing clients in a customer support role
Client database systems
Dispatching
Analysis skills
Customer engagement
1 year
Customer information system software
Communication skills
Entry level
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

As a Customer Service Representative (CSR) at Roto-Rooter in Wadsworth, you will be the first point of contact for our customers. You will handle inbound calls, providing exceptional customer service, scheduling appointments, and addressing customer inquiries. This role requires strong communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.

Starting pay for this position is $20.00 per hour, with opportunities for growth and advancement. Employees who demonstrate strong performance and reliability will be eligible for a $1.00 pay increase after 6 months, and an additional $1.00 increase after 1 year based on a positive performance review.

Key Responsibilities:

Customer Interaction:

- Answer incoming calls promptly and professionally.
- Handle customer inquiries, complaints, and service requests with a positive attitude.
- Provide accurate information regarding services, pricing, and scheduling.
- Make follow-up calls to confirm appointments and follow up on customer satisfaction.

Scheduling:

- Schedule and coordinate service appointments efficiently.
- Dispatch service technicians and communicate job details.
- Adjust schedules to accommodate emergencies and urgent requests.

Administrative Duties:

- - Maintain accurate records of customer interactions and transactions.
  - Process service orders and complete necessary paperwork.
  - Manage and update customer database with current information.

Problem-Solving:

- - Resolve customer issues and escalate to supervisors when necessary.
  - Provide support to field technicians and assist with problem resolution.

We are excited to find someone who wants to grow with our team and become part of a supportive, hardworking, and customer-driven environment.

Minimum of 1 year of experience in customer service or a related field
Proven track record of delivering exceptional customer service
Experience with data entry and customer-facing software
Strong analytical skills to identify and resolve customer issues
Ability to work in a fast-paced environment and adapt to changing priorities

Skills:

Excellent communication and customer service skills
Strong phone etiquette and ability to handle high-volume call centers
Ability to analyze customer needs and provide tailored solutions
Experience with data entry and customer-facing software
Strong communication skills to effectively communicate with customers
Ability to work independently and as part of a team

Hours:

Mon-Fri 10:30-7pm

12:30 p.m. to 9 p.m. OR 2:30 p.m. to 11 p.m. Mon – Fri

7 a.m. to 4:30 p.m. OR 10 a.m. to 6:30 p.m. Saturday and Sunday

EEO:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Quick Apply

Refine Your Search

call center representative jobs in wooster, oh

Customer Service Representative

0013 - Inbound Customer Care Representative

Inside Sales Representative

Customer Care Specialist

Customer Service Representative – Automotive

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