Top 53 Call center representative Jobs in Worcester, Ma

Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $20.50/hr
Fallon Health —Worcester, MA
- $20.50 an hour
- Call employer
- Hybrid work
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Paid time off
No Cold Calling | Outside Sales Representative | $150K–$230K+
Comer & Cross Coatings —Natick, MA
- $150,000 - $250,000 a year
- Full-time
- Background check
- Hospitality
- Military
- Paid training
- Health insurance
Quick Apply
5d
Patient Service Representative – Immediate Hiring / Multiple Openings
Mass Lung & Allergy PC —Worcester, MA
- $20 - $22 an hour
- Urgently hiring
- Bilingual
- Medical office experience
- HIPAA
Quick Apply
Customer Service Representative
Optum —Auburn, MA
- $16.15 - $28.80 an hour
- 8 hour shift
- Remote
- 18 years or older
- Computer literacy
- Medical office experience
- Paid training
Call Center Representative
Family Health Center —Worcester, MA
- $18 - $19 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
8d
Customer Service Representative
Professional First Line Answering Service —Worcester, MA
- $16 - $18 an hour
- Part-time
- Customer service
- English
- Office
- Paid training
- 401(k)
Quick Apply
2d
Customer Service Representative |West Boylston, MA
Bunzl —West Boylston, MA
- $20.00 - $21.85 an hour
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
12d
Customer Service Representative
TransCore, LP —Auburn, MA
- $17 - $20 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid training
Quick Apply
Customer Care Representative Tier II
CMC Energy Services —Westborough, MA
- $41,100 - $55,660 a year
- Full-time
- Spanish
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
8d
Customer Support Specialist
Covenir —Worcester, MA
- Full-time
- Spanish
- English
- Mid-level
- Paid training
- Flexible schedule
Customer Service Representative
Harr Auto Group —Worcester, MA
- $13 - $16 an hour
- Weekends as needed
- Writing skills
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Multi-Function Patient Support Specialist
Mass Lung & Allergy PC —Worcester, MA
- $22 - $23 an hour
- Overtime
- Spanish
- Ability to walk for extended periods
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Peak Technologies —Littleton, MA
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Writing skills
Quick Apply
Remote Sales Representative
A. Arsenault & Sons, Inc. —Spencer, MA
- $16 an hour
- Part-time
- Remote
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Call Center Representative - Franklin
Rockland Trust —Franklin, MA
- $20 - $24 an hour
- High school diploma or GED
- Bachelor's degree
- Experience equivalent to degree accepted
- Wellness program
- Health insurance
Service Center / Call Center Representative
IC Federal Credit Union —Ayer, MA
- $18 - $24 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Residential
Quick Apply
Customer Service Support Associate - Bob's Squad
Bob's Discount Furniture LLC —Worcester, MA
- From $15.88 an hour
- Full-time
- 18 years or older
- Computer literacy
- Communication skills
- Profit sharing
- Paid holidays
Quick Apply
Contact Center Representative
unibank —Whitinsville, MA
- $20 - $23 an hour
- Full-time
- Bilingual
- Computer literacy
- Research
Quick Apply
BDC Representative – Sales
Harr Motor Group —Worcester, MA
- $19 - $31 an hour
- Weekends as needed
- Dealership
- Communication skills
- Entry level
- Paid training
- Paid time off
Quick Apply
Customer Service Representative
Copart —Mendon, MA
- $22.07 - $24.86 an hour
- Overtime
- Bilingual
- Computer literacy
- Residential
- AD&D insurance
- Employee stock purchase plan
Quick Apply

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Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $20.50/hr

Fallon Health -
Worcester, MA

Apply Now

Job Details

$20.50 an hour

Benefits

Health insurance
Paid time off
Opportunities for advancement

Qualifications

Microsoft Word
Customer communication
Documentation tools
Typing
Quality data entry
Customer data entry

Full Job Description

Overview:

Fantastic Call Center Opportunities with training, career path advancement, great benefits, paid time off, heath insurance and more..

The REMOTE work model can commence after approximately 8-9 weeks of on-site training in Worcester, MA. Must be able to type 25 WPM net.

Many day shifts are available and are discussed during the interview process.

The Great Opportunity:

It’s an exciting time to join Fallon Health as we experience growth and expansion with new services and products. There are many great opportunities within our organization starting with joining our Member Services team. Member Services offers a very unique opportunity to interact with nearly every facet of the Fallon Health organization including our products, services, functions, and people.

Among the most rewarding and fulfilling parts of working on this team is representing Fallon Health as the face of the organization; the single point of contact for our valued providers and members. Think of yourself as an Fallon brand and membership ambassador. As a representative of Fallon Health, you will be an advocate to members reaching out for support; providing this highly valued service fielding calls and constitutively troubleshooting inquiries, you will be solving their needs and concerns.

In addition to the diverse responsibilities outlined below, a spot on this team also represents one of the best places to grow your career. With demonstrated initiative and strong performance, you will gain exposure across a multitude of functions and endless opportunities for advancement. Member Services has proven to be a launching pad of development that has translated into long term careers with advancement opportunities throughout the company in a number of different key area’s such as; Sales and Marketing, Provider Relations, Care Services, Pharmacy and other functions of the operation.

As a brand champion and valued member ambassador you will get extensive training and support through a skill based progression training program that includes a blended learning curriculum and personalized coaching plan. We are always looking for top talent in these roles so feel free to pass this along to friends, family and colleagues that you think qualify.

Responsibilities:

Position Overview:

The Member Services Representative is accountable for successfully addressing member and provider inquiries received through Fallon Health's 1-800 numbers, as well as providing direction on Plan policies, procedures, and benefits.

Some key responsibilities include:

Ownership for development of knowledge and skills, as training program provides material and framework for success.
Ownership for customer satisfaction. Member Service Representatives are the primary liaison for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry.
Clear and concise documentation of call detail for tracking of member/ provider contacts.
Identification and communication of trends that are indicative of enterprise service issues.
Escalation of member/provider concerns and servicing issues.
Appropriate execution of corporate and department policies/ practices.

Qualifications:

High school diploma or GED is preferred but we would consider relevant customer service call center work experience in lieu of this.
Bachelor’s degree or advanced education is also preferred but not required.
2+ years professional work experience preferably in a customer facing inbound call-center setting
The ability to multitask and leverage strong typing skills and a high proficiency with MS Word, MS Excel and system data entry are essential tools for success in this role

About Fallon Health:

Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is the only health plan in Massachusetts to have been awarded “Excellent” Accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit www.fallonhealth.org

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay Range Disclosure:

In accordance with the Massachusetts Wage Transparency Act, the pay rate for this position is $20.50 per hour, which reflects what we reasonably and in good faith expect to pay at the time of posting.

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Refine Your Search

call center representative jobs in worcester, ma

Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $20.50/hr

No Cold Calling | Outside Sales Representative | $150K–$230K+

Patient Service Representative – Immediate Hiring / Multiple Openings

Customer Service Representative

Call Center Representative

Customer Service Representative

Customer Service Representative |West Boylston, MA

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Customer Care Representative Tier II

Customer Support Specialist

Customer Service Representative

Multi-Function Patient Support Specialist

Customer Service Representative

Remote Sales Representative

Call Center Representative - Franklin

Service Center / Call Center Representative

Customer Service Support Associate - Bob's Squad

Contact Center Representative

BDC Representative – Sales

Customer Service Representative

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