Top 104 Center manager Jobs in Worcester, Ma

Call Center Manager
Rodenhiser Home Services Inc —Holliston, MA
- $75,000 - $105,000 a year
- Full-time
- 5 years
- Mid-level
- Residential
- AD&D insurance
- Paid holidays
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Unit Manager (RN or LPN) Long Term Care Unit - Skilled Nursing Facility
Jewish Healthcare Center —Worcester, MA
- $80,000 - $95,000 a year
- Weekends as needed
- Background check
- Skilled nursing facility
- RN License
- Disability insurance
- Health insurance
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Store Manager - Leominster, MA
Petco —Leominster, MA
- $57,000 - $93,900 a year
- Weekends as needed
- Merchandising
- High school diploma or GED
- Cleaning
- Health insurance
- 401(k)
Area Manager
Valvoline Instant Oil Change —Worcester, MA
- $85,000 - $95,000 a year
- Full-time
- Clean driving record
- 5 years
- Mid-level
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Customer Service Manager
E-ZPass MA/TransCore —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
- Health insurance
- Dental insurance
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8d
Outside Sales Representative
SCP Distributors LLC —Hopkinton, MA
- $65,000 - $75,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health savings account
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12d
Call Center Manager
Automated Health Systems —Marlborough, MA
- Mid-level
- 3 years
- Bachelor's degree
- Wellness program
- Health insurance
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Branch Manager
Sunbelt Rentals, Inc. —Shrewsbury, MA
- $80,500 - $126,500 a year
- Full-time
- Clean driving record
- Mid-level
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
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7d
Distribution Center Department Manager
The Paper Store —Leominster, MA
- $75,000 - $98,000 a year
- Extended hours
- Ability to walk for extended periods
- Forklift
- 3 years
- Health insurance
- 401(k) matching
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Vision Center Manager L3
Walmart —Hudson, MA
- $38.50 - $50.00 an hour
- Management
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Customer Service Manager
TransCore, LP —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
Quick Apply
General Manager
Grifols —Worcester, MA
- $74,800 - $112,200 a year
- Full-time
- Nursing
- 3 years
- Finance
- Paid holidays
- Health insurance
12d
Data, Assessment, and Reporting Manager for Career Center
Clark University —Worcester, MA
- $60,900 - $78,650 a year
- Full-time
- Office
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
9h
Business Office Manager
River Terrace Rehabilitation and Healthcare Center —Lancaster, MA
- $70,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Skilled nursing facility
- Microsoft Outlook
- Dental insurance
- Tuition reimbursement
Quick Apply
5d
Housing Data Clerk
Woonsocket Housing Authority —Woonsocket, RI
- $25.71 an hour
- Full-time
- Bilingual
- Basic math
- Office
- Health savings account
- Health insurance
Quick Apply
11d
Receptionist
The Hermitage HealthCare —Worcester, MA
- $19.00 - $19.97 an hour
- Weekends as needed
- Background check
- Skilled nursing facility
- Computer literacy
- Paid holidays
- Health insurance
Service Center Manager
Valvoline Instant Oil Change —Worcester, MA
- Full-time
- Basic math
- Mid-level
- Ability to climb stairs
- Paid training
- Paid holidays
Person-Centered Plan Manager (Shared Living)
The Arc of Opportunity —Fitchburg, MA
- $25.95 an hour
- Full-time
- Current TB test
- Experience working with individuals with disabilities
- Computer literacy
- Paid holidays
- Paid time off
Quick Apply
7d
Person-Centered Plan Manager (AFC)
The Arc of Opportunity —Fitchburg, MA
- $25.95 an hour
- Full-time
- Current TB test
- Experience working with individuals with disabilities
- Computer literacy
- Paid holidays
- Paid time off
Quick Apply
9d
Business Office Manager
Marlborough Hills Rehabilitation & Health Care Center —Marlborough, MA
- Up to $72,000 a year
- Full-time
- Skilled nursing facility
- Mid-level
- Associate's degree
- Paid holidays
- Dental insurance
Quick Apply
3d

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Call Center Manager

Rodenhiser Home Services Inc -
Holliston, MA

Quick Apply

Job Details

Full-time
$75,000 - $105,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching

Qualifications

Computer operation
Serving clients
Managing teams in a customer support role
Coaching
Workplace dispute resolution
Supervising experience
Data interpretation
Collaborative technology platforms
Dispatch software communication
Call center management

Full Job Description

Salary Range: $75,000 - $105,000

At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise:
Nice People. Great Service.
And that experience begins the moment the phone rings.

Scope

The Call Center Manager is responsible for leading the daily operations of Rodenhiser Home Services’ Customer Service Department. This role ensures exceptional customer experience from the first point of contact through appointment scheduling, communication, and follow-up.
The Call Center Manager oversees a team of Customer Service Representatives, drives performance through coaching and development, manages customer escalations, and partners closely with Dispatch, Service Managers, Install Operations, Sales, and Executive Leadership to ensure seamless communication and operational efficiency.
This position plays a critical role in maintaining Rodenhiser’s reputation for “Nice People. Great Service.” by ensuring customers receive prompt, empathetic, and professional service during both routine and emergency situations.

ESSENTIAL FUNCTIONS

Team Leadership & Development

Lead, coach, and develop a team of Customer Service Representatives in a high-volume call center environment.
Conduct onboarding, training, and ongoing skills development for new and existing CSRs.
Facilitate regular team huddles, one-on-one coaching sessions, and performance reviews.
Monitor call quality and provide constructive feedback to improve customer communication, empathy, and booking effectiveness.
Create and maintain training materials, quick-reference guides, and departmental playbooks.
Support staffing, scheduling, and coverage planning during seasonal peaks and emergency events.

Customer Experience Management

Ensure every customer interaction reflects Rodenhiser’s service standards and core values.
Handle complex customer concerns, complaints, warranty questions, billing issues, and service escalations with professionalism and urgency.
Empower CSRs to build trust, demonstrate empathy, and confidently guide customers through service options.
Identify opportunities to improve the customer journey through proactive communication and process enhancements

Operational Management

Oversee inbound and outbound call activity to ensure service level goals and response times are achieved.
Partner with Dispatch to align technician availability with customer demand and emergency service priorities.
Coordinate with Service Managers, Install Operations, and Sales teams to ensure accurate communication and timely resolution of customer needs.
Monitor and manage departmental workflows including calls, tasks, emails, service mailboxes, bookings, and follow-up communications.
Ensure adherence to company policies, service procedures, and emergency dispatch protocols.
Is), including conversion rates, call volume, queue adherence, average handle time, abandoned calls, and customer satisfaction metrics.

Performance & Reporting

Track and analyze key performance indicators (KP
Prepare and present clear, actionable reports for leadership on team performance, operational trends, and improvement initiatives.
Use data to identify coaching opportunities, staffing needs, and process improvements.
Drive accountability while fostering a positive, supportive team culture.

Process Improvement

Develop, document, and maintain standard operating procedures (SOPs) for customer service operations.
Lead initiatives to improve communication consistency across email, task management systems, Microsoft Teams, and other operational platforms.
Collaborate with leadership on workflow optimization, technology enhancements, and customer experience initiatives.
Continuously evaluate departmental processes to reduce errors, eliminate duplication, and improve efficiency.

QUALIFICATIONS

Experience

7+ years of customer service experience, preferably in a residential home services environment (HVAC, plumbing, electrical, or related field).
5+ years of leadership or supervisory experience in a call center or customer service operation.
Demonstrated success coaching teams to achieve performance and customer satisfaction goals.

Knowledge, Skills & Abilities

Strong leadership, coaching, and conflict-resolution skills.
Exceptional verbal and written communication abilities.
Ability to remain calm and decisive in high-pressure situations, including after-hours emergency service coordination.
Highly organized with excellent follow-through and attention to detail.
Proficient with Microsoft Office, customer management software, dispatch systems, and communication platforms such as Microsoft Teams.
Ability to analyze data, identify trends, and implement corrective actions.
Strong collaboration skills with cross-functional teams and all levels of the organization.

WORKING CONDITIONS

Professional office environment with frequent interaction across multiple departments.
Standard business hours with flexibility to work additional hours during periods of high volume, severe weather events, or operational emergencies.
Fast-paced environment requiring frequent multitasking and prioritization.

PHYSICAL REQUIREMENTS

Primarily seated with frequent use of a computer, telephone, and other office equipment.
Occasional standing, walking, bending, reaching, and lifting of up to 15 pounds.
Ability to read, analyze, and communicate information effectively in both written and verbal formats.
This job description is intended to describe the general nature and level of work performed by the employee assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Rodenhiser Home Services reserves the right to modify or assign additional responsibilities as business needs require.

Who You Are

Highly motivated – friendly, composed, and confident on the phone.
Detail-oriented, organized, and able to handle multiple priorities.
A problem solver with analytical skills.
A great communicator with strong verbal and written communication skills.
IT competent: proficient with computer and phone systems.
High school education or equivalent.
Two years’ proven track record in customer service, preferred.

What We Offer

A career with purpose and growth in a respected, family-owned business.
A supportive team that takes pride in helping clients and each other.
Leadership that values your voice, your time, and your future.
A culture where Nice People deliver Great Service – and it starts with you.

Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $75,000 - $105,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

Comprehensive Benefits Package:

Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
Time Off: Paid Vacation, Holidays, Parental Leave
Financial: 401(k) match
Growth: Tuition reimbursement, career development
Perks: Product discounts and more

Join the team where your voice matters and your work makes a difference.

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Quick Apply

Refine Your Search

center manager jobs in worcester, ma

Call Center Manager

Unit Manager (RN or LPN) Long Term Care Unit - Skilled Nursing Facility

Store Manager - Leominster, MA

Area Manager

Customer Service Manager

Outside Sales Representative

Call Center Manager

Branch Manager

Distribution Center Department Manager

Vision Center Manager L3

Customer Service Manager

General Manager

Data, Assessment, and Reporting Manager for Career Center

Business Office Manager

Housing Data Clerk

Receptionist

Service Center Manager

Person-Centered Plan Manager (Shared Living)

Person-Centered Plan Manager (AFC)

Business Office Manager

I want to receive the latest job alert for center manager in worcester, ma

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