Top 32 Client services coordinator Jobs in Worcester, Ma

Summit Eldercare Service Coordinator
Fallon Health —Worcester, MA
- Full-time
- Basic math
- Mid-level
- Office
Resident Services Coordinator
The Schochet Companies —Worcester, MA
- $30 an hour
- Email
- Background check
- Spanish
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply
4d
Customer Service Coordinator
Worcester Polytechnic Institute —Worcester, MA
- Up to $28.81 an hour
- Full-time
- ERP systems
- Mid-level
- Residential
Resident Services Coordinator
Blue Castle Agency —Worcester, MA
- $55,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Service Coordinator
Fire Equipment Inc —Worcester, MA
- $26.44 - $40.87 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
3d
Client Care Coordinator
Seraphic Springs Health Care —Webster, MA
- Weekends as needed
- Background check
- Pass drug screening
- HIPAA
Quick Apply
Library Services Coordinator Part Time
Assumption University —Worcester, MA
- $18 - $20 an hour
- Part-time
- Mid-level
- University
- Experience equivalent to degree accepted
HVAC / R Service Coordinator
KCR, Inc —Framingham, MA
- From $65,000 a year
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Jewelry & Watch Service Coordinator
Date & Time —Sudbury, MA
- $46,000 - $66,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Paid training
- Dental insurance
Quick Apply
Resident Services Coordinator - Part Time
Related —Gardner, MA
- $24 an hour
- Part-time
- Bachelor's degree
- Psychology
- Fair chance
- Health insurance
- Paid time off
Quick Apply
Student Services Coordinator
Holliston Public Schools —Holliston, MA
- $70,000 - $80,000 a year
- Full-time
- Background check
- High school
- Writing skills
12d
Customer Service Coordinator
Imperial Distributors, Inc. —Worcester, MA
- $22.75 - $25.00 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
4d
Student Services Coordinator
RFK Community Alliance —Lancaster, MA
- $57,000 - $63,100 a year
- Monday to Friday
- Experience working with individuals with disabilities
- Mid-level
- Residential
- Paid holidays
- Disability insurance
Quick Apply
Office Services Coordinator
Cumberland Farms, Inc. —Westborough, MA
- $24.55 - $32.73 an hour
- Full-time
- Spanish
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Client Service Coordinator
ArborActive —Putnam, CT
- From $25 an hour
- Full-time
- Google Workspace
- Mid-level
- Administrative experience
Quick Apply
1d
Service Coordinator
NECI —Auburn, MA
- $27 - $32 an hour
- Full-time
- Mid-level
- US work authorization
- Health savings account
- Paid holidays
Quick Apply
Resident Service Coordinator
Peabody Properties, Inc. —Whitinsville, MA
- $31 - $33 an hour
- Part-time
- Experience working with individuals with disabilities
- Writing skills
- Mid-level
Quick Apply
3d
Client Services Coord
The Parents Estate Planning Law Firm, PC —Acton, MA
- $48,000 - $52,000 a year
- Administrative experience
- Children
- 1 year
Quick Apply
Client Experience Coordinator
The Parents Estate Planning Law Firm, PC —Acton, MA
- $48,000 - $52,000 a year
- Administrative experience
- Children
- 1 year
Quick Apply
Direct Support Professional II - Service Coordinator
SEVEN HILLS FOUNDATION INC —Worcester, MA
- $21.50 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
12d

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Summit Eldercare Service Coordinator

Fallon Health -
Worcester, MA

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Basic math
Employee relationship building
Productivity software
Stakeholder relationship building
Client interaction via phone calls

Full Job Description

Overview:

About us:

Fallon Health is a company that cares. We prioritize our members-always-making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, we deliver equitable, high-quality coordinated care and are continually rated among the nation’s top health plans for member experience, service, and clinical quality.

Fallon Health’s Summit ElderCare® is a Program of All-Inclusive Care for the Elderly–PACE for short. PACE, an alternative to nursing home care, is a program that helps people 55 and older continue living safely at home. At Fallon Health, we believe our individual differences, life experiences, knowledge, self-expression and unique capabilities allow us to better serve our members. We embrace and encourage differences in age, race, ethnicity, gender identity and expression, physical and mental ability, sexual orientation, socio-economic status and other characteristics that make people unique.

Today, guided by our mission of improving health and inspiring hope, we strive to be the leading provider of government-sponsored health insurance programs—including Medicare, Medicaid, and PACE— in the region.

Brief summary of purpose

Provides coordination, scheduling and problem resolution for all approved home care services for SE participants. Documents all actions in a timely manner in an electronic medical record (EMR). Supports other program administration needs as assigned.

Responsibilities:

Primary Job Responsibilities

Coordinates and schedules home care services to implement the plan of care established by the interdisciplinary team (IDT).
Works collaboratively with Home Care nurses and other staff, vendors, participants and families to support SE’s mission, promote high quality care and service as well as positive internal and external customer relations.
Communicates with homecare agencies and other vendors to coordinate services including initial orders, changes, cancellations and resumption of services.
Demonstrates professionalism and acts as an ambassador for Fallon Health and Summit ElderCare at all times
Emails or faxes open case needs to homecare agencies as required.
Effectively utilizes established systems and procedures to identify problem cases and alert management of need for additional interventions.
Follows up on all non-assigned cases as required until services are secured.
Documents all vendor authorizations and service coordination efforts in the EMR and other identified systems as assigned.
Documents all participant related telephone calls in the EMR.
Faciliates timely delivery of service authorizations to vendors.
Maintains a positive working relationship with peers, vendors and other staff.
Maintains an accurate record of participants’ home care services in a designated format.
Utilizes established systems to track data as assigned. Prepares reports as requested.
Conducts periodic audits of claims paid to ensure services were authorized by the IDT and facilitates resolution of identified issues.
Performs photocopying, faxing and other clerical duties as required.
Performs other duties as assigned by Operations Manager and other leadership staff.

Qualifications:

Qualification requirements

Education

High School diploma or equivalent preferred, or substantial work experience.

License/Certification

n/a

Experience

Past home care coordination experience highly desirable. Previous customer service experience preferred.
Excellent telephone and customer service skills
Relationship building skills
Strong organizational skills
Strong work ethic
Strong basic computer and office skills specifically with Microsoft Office
Ability to plan work and meet required deadlines
Ability to work in a fast-paced environment
Basic math skills
Ability to learn insurance terminology related to authorizations, claims and payments
Ability to perform multiple tasks efficiently and accurately, to proactively identify problems and resolve issues with minimal supervision.

Pay Range Disclosure:

In accordance with the Massachusetts Wage Transparency Act, the pay for this position is budgeted for $23.20 per hour which reflects what we reasonably and in good faith expect to pay at the time of posting. Final compensation will depend on the candidate’s experience, skills, and fit with the role’s responsibilities.

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#P02

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Refine Your Search

client services coordinator jobs in worcester, ma

Summit Eldercare Service Coordinator

Resident Services Coordinator

Customer Service Coordinator

Resident Services Coordinator

Service Coordinator

Client Care Coordinator

Library Services Coordinator Part Time

HVAC / R Service Coordinator

Jewelry & Watch Service Coordinator

Resident Services Coordinator - Part Time

Student Services Coordinator

Customer Service Coordinator

Student Services Coordinator

Office Services Coordinator

Client Service Coordinator

Service Coordinator

Resident Service Coordinator

Client Services Coord

Client Experience Coordinator

Direct Support Professional II - Service Coordinator

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