Top 85 Customer care coordinator Jobs in Worcester, Ma

Summit Eldercare Service Coordinator
Fallon Health —Worcester, MA
- Full-time
- Basic math
- Mid-level
- Office
2d
Customer Care Coordinator
Pulte Homes of New England LLC —Westborough, MA
- $32 - $36 an hour
- Overtime
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
CBHI Intake Coordinator
Northeast Family Services —Worcester, MA
- $45,000 - $55,000 a year
- Full-time
- Computer literacy
- Mid-level
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply
Sr. Medical Admin Secretary, Geriatrics, 40 Hours, Days
UMass Memorial Health —Worcester, MA
- $19.74 - $29.27 an hour
- 8 hour shift
- Inventory management
- Word processing
- HIPAA
Front Desk Specialist-WHCH
Family Health Center —Worcester, MA
- $20.19 - $23.55 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Patient Care Coordinator
Vision Care Specialists —Southborough, MA
- $21.01 - $28.00 an hour
- Computer literacy
- High school diploma or GED
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
Patient Coordinator
University Dental Group —Worcester, MA
- $20 - $24 an hour
- Full-time
- Dental office
- HIPAA
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
6d
Referral Coordinator
Mass Lung & Allergy PC —Worcester, MA
- $21 - $23 an hour
- Full-time
- Customer service
- Computer literacy
- Medical office experience
Quick Apply
10d
Patient Experience Coordinator (Medical Receptionist)
Skin Dermatology —Shrewsbury, MA
- $20 - $26 an hour
- Full-time
- Inventory management
- HIPAA
- Computer skills
- Paid jury duty
- Paid holidays
Quick Apply
3d
Client Care Coordinator
Seraphic Springs Health Care —Webster, MA
- Weekends as needed
- Background check
- Pass drug screening
- HIPAA
Quick Apply
Secretary Medical Admin, Sr. (Otolaryngology) - 40 hours, days
UMass Memorial Health —Worcester, MA
- $19.74 - $29.27 an hour
- 8 hour shift
- Hybrid work
- Inventory management
- Word processing
- High school diploma or GED
Patient Coordinator
Simply Orthodontics —Webster, MA
- $20 - $24 an hour
- Full-time
- Dental office
- HIPAA
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Sr. Medical Admin Secretary, Regional Float Pool, 32 Hours, Days
UMass Memorial Health —Worcester, MA
- $16.60 - $31.37 an hour
- 8 hour shift
- Float pool
- Inventory management
- HIPAA
Patient Care Coordinator Bilingual Preferred
Ortho Sport and Spine Physicians —Worcester, MA
- Spanish
- HIPAA
- English
Quick Apply
7d
Scheduling Coordinator
Associated Home Care —Leominster, MA
- $22 - $24 an hour
- Part-time
- HIPAA
- 11+ years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Secretary, Medical Admin Sr. SHARE (Cardiovascular Medicine) - 40 hours, days
UMass Memorial Health —Worcester, MA
- $20.94 - $29.27 an hour
- 8 hour shift
- Word processing
- Mid-level
- High school diploma or GED
Practice Coordinator
Dana-Farber Cancer Institute —Milford, MA
- $49,000 - $61,800 a year
- Part-time
- Hospital
- Mid-level
- 3 years
Dental Patient Coordinator
Winthrop Street Dentistry —Worcester, MA
- $20 - $24 an hour
- Full-time
- Dental office
- HIPAA
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Dental Treatment Coordinator
Passion Dental LLC —Marlborough, MA
- $24 - $32 an hour
- Full-time
- Bilingual
- Dental office
- Mid-level
- Opportunities for advancement
Quick Apply
12d
Dental Treatment Coordinator
Passion Dental LLC —Leominster, MA
- $24 - $32 an hour
- Full-time
- Bilingual
- Dental office
- Mid-level
- Opportunities for advancement
Quick Apply
11d

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Summit Eldercare Service Coordinator

Fallon Health -
Worcester, MA

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Computer operation
Basic math
Employee relationship building
Productivity software
Client interaction via phone calls

Full Job Description

Overview:

About us:

Fallon Health is a company that cares. We prioritize our members-always-making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, we deliver equitable, high-quality coordinated care and are continually rated among the nation’s top health plans for member experience, service, and clinical quality.

Fallon Health’s Summit ElderCare® is a Program of All-Inclusive Care for the Elderly–PACE for short. PACE, an alternative to nursing home care, is a program that helps people 55 and older continue living safely at home. At Fallon Health, we believe our individual differences, life experiences, knowledge, self-expression and unique capabilities allow us to better serve our members. We embrace and encourage differences in age, race, ethnicity, gender identity and expression, physical and mental ability, sexual orientation, socio-economic status and other characteristics that make people unique.

Today, guided by our mission of improving health and inspiring hope, we strive to be the leading provider of government-sponsored health insurance programs—including Medicare, Medicaid, and PACE— in the region.

Brief summary of purpose

Provides coordination, scheduling and problem resolution for all approved home care services for SE participants. Documents all actions in a timely manner in an electronic medical record (EMR). Supports other program administration needs as assigned.

Responsibilities:

Primary Job Responsibilities

Coordinates and schedules home care services to implement the plan of care established by the interdisciplinary team (IDT).
Works collaboratively with Home Care nurses and other staff, vendors, participants and families to support SE’s mission, promote high quality care and service as well as positive internal and external customer relations.
Communicates with homecare agencies and other vendors to coordinate services including initial orders, changes, cancellations and resumption of services.
Demonstrates professionalism and acts as an ambassador for Fallon Health and Summit ElderCare at all times
Emails or faxes open case needs to homecare agencies as required.
Effectively utilizes established systems and procedures to identify problem cases and alert management of need for additional interventions.
Follows up on all non-assigned cases as required until services are secured.
Documents all vendor authorizations and service coordination efforts in the EMR and other identified systems as assigned.
Documents all participant related telephone calls in the EMR.
Faciliates timely delivery of service authorizations to vendors.
Maintains a positive working relationship with peers, vendors and other staff.
Maintains an accurate record of participants’ home care services in a designated format.
Utilizes established systems to track data as assigned. Prepares reports as requested.
Conducts periodic audits of claims paid to ensure services were authorized by the IDT and facilitates resolution of identified issues.
Is expected to be a part of the weekend on call rotation.
Performs photocopying, faxing and other clerical duties as required.
Performs other duties as assigned by Operations Manager and other leadership staff.

Qualifications:

Qualification requirements

Education

High School diploma or equivalent preferred, or substantial work experience.

License/Certification

n/a

Experience

Past home care coordination experience highly desirable. Previous customer service experience preferred.
Excellent telephone and customer service skills
Relationship building skills
Strong organizational skills
Strong work ethic
Strong basic computer and office skills specifically with Microsoft Office
Ability to plan work and meet required deadlines
Ability to work in a fast-paced environment
Basic math skills
Ability to learn insurance terminology related to authorizations, claims and payments
Ability to perform multiple tasks efficiently and accurately, to proactively identify problems and resolve issues with minimal supervision.

Pay Range Disclosure:

In accordance with the Massachusetts Wage Transparency Act, the pay for this position is budgeted for $23.20 per hour which reflects what we reasonably and in good faith expect to pay at the time of posting. Final compensation will depend on the candidate’s experience, skills, and fit with the role’s responsibilities.

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Refine Your Search

customer care coordinator jobs in worcester, ma

Summit Eldercare Service Coordinator

Customer Care Coordinator

CBHI Intake Coordinator

Sr. Medical Admin Secretary, Geriatrics, 40 Hours, Days

Front Desk Specialist-WHCH

Patient Care Coordinator

Patient Coordinator

Referral Coordinator

Patient Experience Coordinator (Medical Receptionist)

Client Care Coordinator

Secretary Medical Admin, Sr. (Otolaryngology) - 40 hours, days

Patient Coordinator

Sr. Medical Admin Secretary, Regional Float Pool, 32 Hours, Days

Patient Care Coordinator Bilingual Preferred

Scheduling Coordinator

Secretary, Medical Admin Sr. SHARE (Cardiovascular Medicine) - 40 hours, days

Practice Coordinator

Dental Patient Coordinator

Dental Treatment Coordinator

Dental Treatment Coordinator

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