Top 1494 Customer experience supervisor Jobs in Worcester, Ma

Executive Assistant to the Town Manager
Town of Auburn —Auburn, MA
- $68,000 - $78,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Supervisor, Casualty Claims (Hybrid, Webster)
MAPFRE —Webster, MA
- $77,700 - $111,900 a year
- 7 years
- Computer literacy
- Math
- Profit sharing
- Health savings account
Property/Community Manager
Eagle Rock Properties —Westborough, MA
- Mid-level
- Office
- Apartments
Quick Apply
7d
Inbound Supervisor
Imperial Distributors, Inc. —Worcester, MA
- $55,000 - $68,000 a year
- Overtime
- Mid-level
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
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Manufacturing Supervisor
LSE Staffing —Auburn, MA
- $89,275.84 - $98,428.98 a year
- Full-time
- Mid-level
- Organizational skills
- Experience equivalent to degree accepted
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6d
Scheduling Supervisor
Aveanna Healthcare —Worcester, MA
- $50,000 - $55,000 a year
- 8 hour shift
- Sales
- Mid-level
- Bachelor's degree
- Mileage reimbursement
- Opportunities for advancement
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5d
Production Supervisor I
Saint Gobain —Worcester, MA
- $81,500 - $139,150 a year
- Mid-level
- Mentoring
- Military encouraged
- Wellness program
- Paid parental leave
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Distribution Supervisor
Bimbo Bakeries USA —Millbury, MA
- $71,300 - $92,700 a year
- Weekends as needed
- Mid-level
- Microsoft Office
- High school diploma or GED
- Paid time off
- 401(k) matching
Customer Service Manager
TransCore, LP —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
Quick Apply
Office Manager, Outpatient Behavioral Health - Harrington Southbridge Campus - 40 hours, Days
UMass Memorial Health —Southbridge, MA
- $53,372.80 - $96,096.00 a year
- 8 hour shift
- Psychiatry
- 5 years
- Mid-level
3d
Customer Care Manager II
Pulte Homes of New England LLC —Westborough, MA
- $37 - $44 an hour
- Overtime
- Construction site
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
District Supervisor - Central MA
Sierra —Framingham, MA
- $95,800 - $122,100 a year
- Full-time
- Merchandising
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
Cust Serv Supervisor
Imperial Distributors, Inc. —Worcester, MA
- $53,000 - $75,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Supervisor, Shipping
KARL STORZ —Auburn, MA
- $65,700 - $85,400 a year
- Email
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health savings account
Call Center Supervisor
Renewal by Andersen | Esler Companies —Worcester, MA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- US work authorization
- Communication skills
- Profit sharing
- Paid holidays
Customer Service Supervisor
Lenze Americas Corporation —Uxbridge, MA
- $73,000 - $85,000 a year
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
2d
Office Manager- Home Healthcare
Omama Home Healthcare —Worcester, MA
- Full-time
- Spanish
- English
- Mid-level
- Paid time off
Quick Apply
Supervisor, Production I
Steris —Northborough, MA
- $72,675 - $85,000 a year
- Full-time
- Basic math
- Mid-level
- Forklift
- Paid holidays
- Disability insurance
Assistant Property Manager (Apartment Community)
Audubon Property Management —Worcester, MA
- $28 - $31 an hour
- Weekends as needed
- Mid-level
- Residential
- Apartments
- Health insurance
- Dental insurance
Quick Apply
3d
Case Manager- Metro West
VITRA Health —Worcester, MA
- $29 - $33 an hour
- Full-time
- CPR Certification
- Experience working with individuals with disabilities
- Customer service
- Paid holidays
- Disability insurance
Quick Apply

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Executive Assistant to the Town Manager

Town of Auburn -
Auburn, MA

Quick Apply

Job Details

Full-time
$68,000 - $78,000 a year
7 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Retirement plan

Qualifications

Customer communication
Executive administrative support
Employee relationship building
Bachelor's degree

Full Job Description

This position reports directly to the Town Manager. Performs highly responsible, confidential, and complex administrative and executive support functions for the Town Manager and Assistant Town Manager. Serves as the primary administrative support to the Town Manager's Office while providing professional staff support to the Board of Selectmen and the Finance Committee. The position requires considerable independent judgment, discretion, and knowledge of municipal operations, policies, and procedures. This position supervises one full time administrative clerk and two part time administrative clerks.

Essential Duties and Responsibilities

Executive Support

Provides comprehensive administrative support to the Town Manager and Assistant Town Manager.
Prepare, coordinate, and distribute major town documents including Town Meeting warrants, Annual Town Reports and Finance Committee materials.
Screens telephone calls, visitors, and correspondence, responding independently when appropriate and as needed.
Prepares, edits, and proofreads correspondence, reports, presentations, policies, and other official documents.
Assists the Town Manager and Chief Financial Officer in the preparation of the town’s capital and operating budgets for submittal to the Board of Selectmen and the Finance Committee.
Responsible for preparing the budget document packet and budget request forms, coordinating budget request forms submitted by departments, entering data, and with various aspects of the budget review process.
Prepares town meeting warrants including the drafting and assembling of town meeting articles; arranges follow-up on article action; forwards articles to appropriate departments and town counsel; arranges publication and posting of legal notices and warrants and attends town meetings.
Maintains confidential files, records, and sensitive personnel or legal information.
Coordinates meetings, prepares agendas, assembles meeting packets, records action items, and follows up on assignments.
Lead customer service efforts for the Town Manager's Office, responding to inquiries with professionalism, diplomacy and discretion.
Maintain official records and ensure compliance with state reporting requirements and public records obligations.
Establish strong, professional relationships with department heads, assistant department heads and board members.

Board of Selectmen Support

Serves as administrative support to the Board of Selectmen.
Prepares meeting agendas in coordination with the Town Manager and the Chair of the Board of Selectmen.
Compiles and distributes meeting packets and supporting materials.
Attends meetings as required; records, prepares, and publishes accurate meeting minutes in a timely manner.
Posts meetings in accordance with the Massachusetts Open Meeting Law.
Tracks Board actions and follows up on assigned items in a timely manner
Maintains official records, policies, appointments, and Board correspondence.

Finance Committee Support

Provides administrative support to the Finance Committee.
Prepares agendas, meeting materials, and budget documents.
Attends meetings as required and prepares meeting minutes in a timely manner.
Assists with scheduling budget hearings and public meetings.
Maintains Finance Committee records and correspondence.

Knowledge, Skills, and Abilities

Thorough knowledge of municipal government operations and office administration.
Knowledge of Massachusetts Open Meeting Law, Public Records Law, and municipal procedures preferred.
Excellent organizational and time management skills.
Ability to maintain confidentiality and exercise sound judgment.
Strong written and verbal communication skills.
Ability to prioritize multiple assignments while meeting deadlines.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and document management systems.
Ability to establish and maintain effective working relationships with elected officials, employees, residents, and outside agencies.
Ability to prepare accurate meeting minutes and maintain official records.

Minimum Qualifications

Bachelor's degree in Business Administration, Public Administration, or a related field.
Five (5) years of progressively responsible executive administrative experience, preferably in municipal or public sector government; or
Any equivalent combination of education and experience demonstrating the required knowledge, skills, and abilities.

Working Conditions

Work is performed primarily in an office environment with frequent interruptions and multiple competing priorities. The position requires attendance at evening meetings of the Board of Selectmen and Finance Committee, as well as occasional attendance at other municipal meetings or events. The position requires prolonged periods of sitting, computer use, and communication with the public.

Confidentiality

The Executive Assistant routinely handles confidential personnel, legal, labor relations, financial, and executive information and is expected to maintain strict confidentiality and professionalism at all times.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The Town of Auburn is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status."

Pay: $68,000.00 - $78,000.00 per year

Benefits:

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Application Question(s):

Experience with MA Open Meeting Law and Public Records Request Law
Extensive experience with Microsoft Office
Must have excellent communication skills
Must be able to meet tight deadlines

Education:

Bachelor's (Required)

Experience:

Executive Assistant : 5 years (Required)
municipal: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer experience supervisor jobs in worcester, ma

Executive Assistant to the Town Manager

Supervisor, Casualty Claims (Hybrid, Webster)

Property/Community Manager

Inbound Supervisor

Manufacturing Supervisor

Scheduling Supervisor

Production Supervisor I

Distribution Supervisor

Customer Service Manager

Office Manager, Outpatient Behavioral Health - Harrington Southbridge Campus - 40 hours, Days

Customer Care Manager II

District Supervisor - Central MA

Cust Serv Supervisor

Supervisor, Shipping

Call Center Supervisor

Customer Service Supervisor

Office Manager- Home Healthcare

Supervisor, Production I

Assistant Property Manager (Apartment Community)

Case Manager- Metro West

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