Top 591 Lead Jobs in Worcester, Ma

Process Excellence & Journey Lead (Claims)
MAPFRE —Webster, MA
- $80,000 - $105,000 a year
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Tuition reimbursement
Crumbl Millbury Shift Lead
Above the Line LLC —Millbury, MA
- $15 - $18 an hour
- Part-time
- 18 years or older
- ServSafe
- Customer service
- Health insurance
- Employee discount
Quick Apply
Team Lead, Market Operations
Carvana —Framingham, MA
- $70,000 - $77,000 a year
- Weekends as needed
- Background check
- Ability to walk for extended periods
- English
- Wellness program
- Health insurance
Warehouse Lead Associate
Cardinal Health —Boylston, MA
- $26.50 - $35.80 an hour
- Overtime
- Mid-level
- Forklift
- High school diploma or GED
- Paid parental leave
- Health savings account
Shift Leader
Insomnia Cookies —Worcester, MA
- Part-time
- 18 years or older
- Bakery
- Mentoring
- Employee discount
- Pet insurance
Quick Apply
Lead and Assistant Child Care Staff
Boys & Girls Club of Worcester —Worcester, MA
- Part-time
- Writing skills
- High school diploma or GED
- Organizational skills
Lead Cashier
Ulta Beauty, Inc. —Millbury, MA
- $16.50 - $24.75 an hour
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Dental insurance
- Paid time off
Retail Stocking Team Lead - Part-Time
Burlington —Worcester, MA
- $16 an hour
- Part-time
- Ability to walk for extended periods
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
3d
Team Leader
Chick-fil-A —Westborough, MA
- Full-time
- Restaurant management
- No experience needed
- Quick service & fast food restaurant
- Opportunities for advancement
- Flexible schedule
Shift Leader
Playa Bowls —Worcester, MA
- $18 - $20 an hour
- Weekends as needed
- Fast casual restaurant
- Team management
- Entry level
Quick Apply
Shift Lead / Lead Barista
Fuel America —Worcester, MA
- 8 hour shift
- 18 years or older
- Criminal background check
- US work authorization
Quick Apply
GFR 162 Lead Facilitator (Part-Time, Non-Benefited) 1 Position - Worcester State University
Worcester State University —Worcester, MA
- $30 an hour
- Part-time
- Spanish
- Writing skills
- Mid-level
Aerie - Merchandise Leader
American Eagle Outfitters —Millbury, MA
- Part-time
- Merchandising
- Entry level
- Opportunities for advancement
Lead Center Coordinator
Community Autism Services —Worcester, MA
- $60,000 - $70,000 a year
- Full-time
- Administrative experience
- Clinic
- Children
- Health insurance
- Dental insurance
Quick Apply
Lead Retail Sales Associate
Sunnyside —Leicester, MA
- $18.50 an hour
- Part-time
- Merchandising
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
12d
coffee shop shift leader
InHouse Coffee —Worcester, MA
- $18 - $25 an hour
- Full-time
- Sanitation
- Restaurant management
- Maintenance
- Employee discount
Quick Apply
#194 Bench Asst Produce Team Lead
Price Chopper —Worcester, MA
- $18.00 - $25.50 an hour
- 18 years or older
- Sales
- Computer literacy
E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)
Whole Foods Market —Shrewsbury, MA
- $20.05 - $35.00 an hour
- Overtime
- Engineering
- Mid-level
- High school diploma or GED
- Store discount
- Paid time off
Packaging Lead
Rise Baking Company, LLC —Worcester, MA
- $22.62 - $27.00 an hour
- Overtime
- Management
- Mid-level
- High school diploma or GED
- 401(k)
Production Team Lead
Hottinger, Bruel & Kjaer —Marlborough, MA
- $33.65 - $38.46 an hour
- Full-time
- Engineering
- Mid-level
- High school diploma or GED

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Process Excellence & Journey Lead (Claims)

MAPFRE -
Webster, MA

Apply Now

Job Details

$80,000 - $105,000 a year

Benefits

Internal mobility program
Health insurance
Tuition reimbursement
Paid time off
Employee discount
Retirement plan

Qualifications

Operational analysis
Performance improvement leadership
Bachelor's degree in industrial engineering
Organization design
Requirements design
Automation
5 years
Large-scale organizational change management
Bachelor's degree in business
Process design
Employee relationship building
Digital transformation
Analysis skills
Bachelor's degree
Industrial Engineering
Decision making
Requirements analysis
Data analytics
Leading team collaboration initiatives
User journey mapping
Data-driven problem-solving
Agile
Lean Six Sigma
Operational excellence initiatives
Process improvement planning
Root cause analysis
Implementation of strategic initiatives
AI-driven automation
Business requirements
Senior level

Full Job Description

Summary:

The Process Excellence & Journey Lead is responsible for leading end-to-end process and customer journey transformation in support of an AI-first operating model. This role partners across business, data, technology, and workforce teams to redesign how work is performed, improve customer and operational outcomes, and enable scalable transformation across priority value streams.

This role goes beyond traditional process improvement by integrating AI, automation, advanced analytics, and workflow redesign into future-state operating models. The Process Excellence & Journey Lead ensures that business processes are not only efficient and well-documented, but also structured for intelligent orchestration, measurable business value, and adoption of new ways of working.

Working in a highly collaborative and agile environment, this role challenges the status quo, leads cross-functional transformation efforts, and translates strategic intent into practical execution across the enterprise.

Responsibilities:

Knowledge of process excellence, journey-based design, and continuous improvement methodologies.
Understanding of AI-enabled workflows, automation, and data-driven decision-making.
Familiarity with operating model design, business process architecture, and customer journey mapping.
Understanding of how business, data, technology, and workforce capabilities come together to drive transformation.
Knowledge of performance metrics, value realization, and process governance practices.
Makes decisions within broad strategic direction and operating model principles.
Exercises judgment in prioritizing transformation opportunities, designing future-state workflows, and recommending solutions that balance business value, feasibility, and scalability.
Decisions influence process redesign, resource alignment, stakeholder outcomes, and longer-term operating effectiveness.
Works with broad direction and substantial independence. Expected to define approaches, frame recommendations, and lead work across cross-functional teams with limited day-to-day oversight.
Applies systems thinking, process expertise, and data-driven analysis to solve complex business problems.
Identifies root causes, anticipates downstream impacts, and develops practical, scalable solutions aligned to enterprise goals and the AI-first operating model.
Builds strong relationships with business leaders, process owners, and functional partners.
Serves as a trusted partner in shaping transformation priorities, facilitating alignment, and supporting strategic decision-making.
Communicates effectively with senior stakeholders on significant initiatives and change efforts.

Experience and Qualifications:

Bachelor’s Degree in Business, Operations, Industrial Engineering, Organizational Effectiveness, Data/Analytics, or a related field; or equivalent professional experience.
5+ years of relevant experience in process improvement, business transformation, customer journey design, operational excellence, or related work. Experience working in cross-functional transformation environments preferred.
Experience leading or supporting end-to-end process redesign, customer journey transformation, or enterprise improvement initiatives.
Experience working in agile, cross-functional environments.
Experience translating business needs into process, data, and technology requirements.
Experience with business architecture, operating model design, or service design is a plus.
Experience in P&C Insurance with a focus on claims is a plus.
Lean Six Sigma certification preferred.
Change Management certification or experience preferred.
Business Process Management, Agile, or Product/Design. Thinking exposure preferred.
Strong process excellence and customer journey thinking.
Excellent analytical, problem-solving, and systems-thinking capabilities.

#MAPFRE123

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range

$80,000 - $105,000

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at [email protected].

We are proud to be an equal opportunity employer.

Apply Now

Refine Your Search

lead jobs in worcester, ma

Process Excellence & Journey Lead (Claims)

Crumbl Millbury Shift Lead

Team Lead, Market Operations

Warehouse Lead Associate

Shift Leader

Lead and Assistant Child Care Staff

Lead Cashier

Retail Stocking Team Lead - Part-Time

Team Leader

Shift Leader

Shift Lead / Lead Barista

GFR 162 Lead Facilitator (Part-Time, Non-Benefited) 1 Position - Worcester State University

Aerie - Merchandise Leader

Lead Center Coordinator

Lead Retail Sales Associate

coffee shop shift leader

#194 Bench Asst Produce Team Lead

E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)

Packaging Lead

Production Team Lead

I want to receive the latest job alert for lead in worcester, ma

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