Top 1469 Manager of workforce training & development Jobs in Worcester, Ma

Customer Service Manager
E-ZPass MA/TransCore —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Assistant Property Manager
Willow Bridge Property Company —Medway, MA
- $28 - $32 an hour
- Weekends as needed
- Microsoft Excel
- Residential
- High school diploma or GED
- Health insurance
- Dental insurance
12d
LIBRARY SAFETY MANAGER
City of Worcester —Worcester, MA
- $90,477 - $108,573 a year
- Full-time
- Bilingual
- Customer service
- Writing skills
9d
PUBLIC HEALTH PROGRAM MANAGER
City of Worcester —Worcester, MA
- $71,296 - $93,378 a year
- Weekends as needed
- Bilingual
- Microsoft Excel
- Microsoft Outlook
5d
Asst. Project Manager - Automation & Controls
A/Z Corp / Cianbro —Marlborough, MA
- $75,000 - $95,000 a year
- Full-time
- Customer service
- Mid-level
- Business development
Quick Apply
Housing Case Manager
Making Opportunity Count Inc —Fitchburg, MA
- $24.50 - $33.17 an hour
- Full-time
- Spanish
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
System Quality & Regulatory Programs Manager
UMass Memorial Health —Worcester, MA
- $111,384.00 - $200,491.20 a year
- 8 hour shift
- Hybrid work
- 7 years
- Master's degree
- Mentoring
Field Safety Specialist - Lead
Feeney Brothers Excavation, LLC —Worcester, MA
- Full-time
- Construction site
- Mid-level
- Training & development
Quick Apply
Manager Travel Operations
Staples, Inc. —Framingham, MA
- $96,000 - $138,000 a year
- Background check
- Microsoft Excel
- 5 years
- Store discount
- Paid holidays
3d
District Manager-New England
Tommy Bahama —Natick, MA
- $94,000 - $125,000 a year
- Weekends as needed
- 7 years
- Merchandising
- Mentoring
Quick Apply
Product Compliance Program Manager
Bose —Framingham, MA
- $68,100 - $93,600 a year
- Full-time
- Engineering
- Office
- US work authorization
- Health insurance
- 401(k)
10d
Administrative Manager – Residential
LUK, Inc. —Fitchburg, MA
- Full-time
- Mid-level
- Residential
- 3 years
Manager EH&S
Stanley Black & Decker —Holliston, MA
- $95,600 - $153,900 a year
- Full-time
- 5 years
- Bachelor's degree
- Senior level
- Wellness program
- Employee stock purchase plan
Sr Manager, Program Management
Hologic —Marlborough, MA
- $145,000 - $241,000 a year
- Engineering
- 11+ years
- Mentoring
Office Manager, Outpatient Behavioral Health - Harrington Southbridge Campus - 40 hours, Days
UMass Memorial Health —Southbridge, MA
- $53,372.80 - $96,096.00 a year
- 8 hour shift
- Psychiatry
- 5 years
- Mid-level
13d
Sr Manager, Quality and Change Management
Hologic —Marlborough, MA
- $134,700 - $224,500 a year
- Engineering
- 8 years
- Senior level
Project Manager
CoorsTek Inc —Worcester, MA
- Full-time
- Customer service
- Word processing
- Engineering
Quick Apply
CYBERSECURITY MANAGER
City of Worcester —Worcester, MA
- $100,036 - $132,137 a year
- Full-time
- Bilingual
- Computer Science
- HIPAA
13d
Program Manager
Veterans Inc. —Worcester, MA
- $70,000 - $90,000 a year
- Online Application
- Addiction Medicine
- Mid-level
- 3 years
- 403(b) matching
- Paid parental leave
Quick Apply
Social Compliance Manager
TJX Companies —Framingham, MA
- $95,800 - $122,100 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Organizational skills
- Health savings account
- Paid holidays
14d

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manager of workforce training & development jobs near worcester, ma

Customer Service Manager

E-ZPass MA/TransCore -
Auburn, MA

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Employee relationship building
SQL
Supervising experience
Data management
Productivity software
Query management
Associate's degree

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Manager to join our team in Auburn, Massachusetts.

Summary: Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers (WIC), as well as Facility Management. The Manager coordinates processing and reporting activities with the Customer Care Supervisors to ensure that policy and procedure integrity is maintained and also manages all activities of Customer Care Operations, maintaining optimum service levels for E-ZPass MA and PAY BY PLATE MA (PBP) accounts. Per the accepted contract pricing (Appendix M1B of the MassDOT AET CSC Agreement), the Customer Service Manager is responsible for maintaining the expected profit margins at each WIC location individually.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintain a full understanding of all E-ZPass MA and PBP programs and is well-versed in all Customer Care Representative, Team Lead and Supervisor tasks
Participates in bi-weekly Project Manager and software development calls to ensure all Customer Care issues are addressed, corrected, tested and implemented timely
Support MassDOT’s Director of Statewide tolling for key high-level requests from operations including legal hearings, subpoena’s and detailed customer account history
Develop agenda and present all relevant Customer Care issues to discuss with MassDOT Management team for the Monthly Status Meetings
Understands the business rules of all E-ZPass MA and PBP programs as they apply to account establishment, account maintenance and transponder inventory tasks
In conjunction with the Customer Care Supervisor’s, oversees 6 WIC locations and continually monitor and assess service levels including the number of walk-ins, wait times and customer feedback
Coordinate daily activities that ensure Customer Care operations and its staff provide excellent customer service, supervises and supports all established policies and procedures and keeps TransCore management and MassDOT appraised of the status of Customer Care Center operations
Responsible for understanding, monitoring and meeting daily, weekly, monthly performance metrics and standards applicable to the Customer Care Department (#3-5, #43-45, #1-2 and #6-11 in conjunction with the Account and Finance Manager, #37-38 and #66 in conjunction with the Customer Communications Manager and Accounting and Finance Manager); informing the CSC Program Manager when issues arise that impact metrics
Serving as customer service role model, ensure all Customer Care representatives are courteous, professional and attuned to customer needs
Establish and monitor statistical performance reporting criteria, enforce policies and procedures to ensure all staff meet or exceed expected customer service and performance levels
Correct and address any QA findings, develop preventive measures, support training and cross training processes and continue to mentor new and existing staff to ensure overall quality of delivered services
Work with the QC/QA department to implement efficiencies by evaluating processes for improvements where possible
Periodically travel to WIC’s to maintain effective relationships and communication with team members
Act as safety Manager for all locations (including WIC’s) and building security, first contact for alarms and access granted and revoked as needed for all staff
Must remain professional under every circumstance with customers/non-customers

Required Skills:

5 plus years Supervisory experience with hands-on customer service experience
Proven ability to navigate and elaborate integrity system data activity
Advance skills in Microsoft Office products and proficient in running SQL scripts
Must be a team player, self-motivated and success oriented for the entire CSC Program
Bilingual in Spanish a plus

Education:

Minimum of an Associates degree required
Bachelor’s degree preferred

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Pay: $70,000.00 - $90,000.00 per year

Benefits:

Dental insurance
Health insurance
Vision insurance

Application Question(s):

What is your desired salary?

Ability to Commute:

Auburn, MA 01501 (Required)

Work Location: In person

Quick Apply

Refine Your Search

manager of workforce training & development jobs in worcester, ma

Customer Service Manager

Assistant Property Manager

LIBRARY SAFETY MANAGER

PUBLIC HEALTH PROGRAM MANAGER

Asst. Project Manager - Automation & Controls

Housing Case Manager

System Quality & Regulatory Programs Manager

Field Safety Specialist - Lead

Manager Travel Operations

District Manager-New England

Product Compliance Program Manager

Administrative Manager – Residential

Manager EH&S

Sr Manager, Program Management

Office Manager, Outpatient Behavioral Health - Harrington Southbridge Campus - 40 hours, Days

Sr Manager, Quality and Change Management

Project Manager

CYBERSECURITY MANAGER

Program Manager

Social Compliance Manager

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