Top 6219 Program management Jobs in Worcester, Ma

Vendor Program Manager (Hybrid)
MAPFRE —Webster, MA
- $67,600 - $86,100 a year
- Hybrid work
- Contracts
- In-person
- Senior level
- Health insurance
- Tuition reimbursement
Manufacturing Scheduler
Raytheon —Marlborough, MA
- $68,900 - $131,100 a year
- Full-time
- Bachelor's degree
- Data entry
- In-person
- Paid holidays
- Disability insurance
5d
Research Associate - Office of Research and Accountability
Worcester Public Schools —Worcester, MA
- $75,000 - $82,688 a year
- Full-time
- School experience
- Computer Science
- Customer service
5d
Program Office Manager - Medical Device/Life Cycle Management
Jabil Circuit —Clinton, MA
- $127,100 - $228,700 a year
- Full-time
- Microsoft Excel
- 5 years
- Master's degree
- Paid parental leave
- Employee stock purchase plan
Workforce Management Analyst -Patient Services
Quest Diagnostics —Marlborough, MA
- $66,550 - $119,800 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Analysis skills
- Employee stock purchase plan
- Disability insurance
Quick Apply
Program Manager, Operations Excellence
AbbVie —Worcester, MA
- $109,500 - $208,500 a year
- Full-time
- Hybrid work
- 6 years
- Management
- Analysis skills
- Paid holidays
- Health insurance
Director, Sustaining Program Management
Olympus —Westborough, MA
- $166,222 - $249,334 a year
- Full-time
- Hybrid work
- Surgery
- Engineering
- Administrative experience
- Paid parental leave
- Paid holidays
12d
Program Operations Manager (Onsite)
Collins Aerospace —Marlborough, MA
- $107,500 - $204,500 a year
- Full-time
- 5 years
- Engineering
- Travel
- Paid holidays
- Loan repayment program
Expense Management Consultant
Sterling Lexicon —Uxbridge, MA
- Full-time
- Entry level
X-Ray Tech
Shrewsbury Surgery Center (10900) —Shrewsbury, MA
- $41.00 - $46.30 an hour
- Urgently hiring
- Surgery
- BLS Certification
- Mid-level
- Health savings account
- AD&D insurance
Paving Superintendent
All States Materials Group —Sunderland, MA
- $35 a year
- Extended hours
- Construction site
- Mid-level
- Ability to climb stairs
- Health insurance
- Dental insurance
Quick Apply
Board Certified Behavioral Analyst - DDS Residential Programs
Open Sky Community Services —Worcester, MA
- $40.63 - $45.67 an hour
- Full-time
- Clean driving record
- Writing skills
- Master's degree
- 403(b) matching
- Paid holidays
Clinical Supervisor, Gardner
Clinical & Support Options Inc —Gardner, MA
- $70,000 - $77,000 a year
- Full-time
- Bilingual
- LMFT
- Mid-level
- Health insurance
- Dental insurance
Chief Medical Officer (CMO)
Hospital for Behavioral Medicine —Worcester, MA
- $325,000 - $350,000 a year
- Full-time
- Medicine
- Psychiatry
- Inpatient
- Free parking
- Paid holidays
Quick Apply
Treasurer/Collector
Town of Auburn —Auburn, MA
- $90,000.00 - $97,640.70 a year
- Full-time
- Management
- Mid-level
- Administrative experience
- Travel reimbursement
- Disability insurance
Quick Apply
Project Manager, Heavy Civil Infrastructure
Onyx Corporation —Acton, MA
- Full-time
- OSHA
- Construction site
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Clinical Director (LICSW or LMHC)
Justice Resource Institute —Worcester, MA
- $87,651 a year
- Evenings as needed
- Bilingual
- Clean driving record
- Master's degree
Quick Apply
Director, Member Solutions & Strategy Analytics, Marlborough, MA, Hillsboro, OR, Hybrid
Digital Federal Credit Union / DCU —Marlborough, MA
- $164,000 - $197,000 a year
- Email
- Hybrid work
- Azure
- 8 years
- AWS
Quick Apply
Quality Manager - Manufacturing
Hoerbiger —Marlborough, MA
- $95,000 - $130,000 a year
- Full-time
- Hybrid work
- 5 years
- Engineering
- Organizational skills
- Disability insurance
- Health insurance
Control Room Operator (2nd Class Engineer)
Sprague Resources GP LLC —Westminster, MA
- From $50 an hour
- Weekends as needed
- Background check
- Computer literacy
- Basic math
- Wellness program
- Health insurance
Quick Apply

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Vendor Program Manager (Hybrid)

MAPFRE -
Webster, MA

Apply Now

Job Details

$67,600 - $86,100 a year

Benefits

Internal mobility program
Health insurance
Tuition reimbursement
Paid time off
Employee discount
Retirement plan

Qualifications

Vendor relationship building

Full Job Description

*This is a hybrid position, may consider remote for qualified candidates*

Are you a dynamic relationship‑builder with a passion for operational excellence? Do you thrive in fast‑paced environments where strategic partnerships and performance optimization make a real impact? Join Mapfre USA as our next Vendor Program Manager and play a pivotal role in shaping the success of our Enterprise Contact Center and Insurance Operations. This is your chance to lead high‑visibility initiatives, strengthen key vendor relationships, and drive meaningful improvements across the organization.

Summary

Responsible for the execution, oversight, and continuous improvement of strategic vendor partnerships across Mapfre USA in support of the Enterprise Contact Center and Insurance Operations. In collaboration with leadership, this role will lead day-to-day governance of vendor relationships, ensuring all vendors are performing to contractual expectations and COPC-aligned standards for BPO vendors. The Vendor Program Manager will monitor and manage performance metrics, provide structured reporting and analysis, manage the full contract and invoice lifecycle, and support the execution of strategic initiatives.

Responsibilities

Serve as the day-to-day liaison with ECC and Insurance Operations vendors and BPO partners. Foster strategic relationships and ensure alignment with Mapfre goals.
Monitor contractual performance using defined metrics and KPIs including SLA adherence, budget compliance, and quality assurance.
Track and document vendor performance issues; request action plans and lead follow-up to resolution.
Closed-Loop Feedback System: Ensure that every vendor performance issue is tracked with a documented root cause analysis, action plan, and resolution timeline.
Provide structured support to vendors as designed by the COPC operating model.
Manage the contract and invoice repository. Lead the reconciliation of invoices, budget tracking, and vendor cost forecasting.
Monthly Governance Framework: Create a calendar of recurring vendor reviews with structured agendas including SLA review, variance root cause, invoice reconciliation, and forecasting.
Annual Vendor Reviews: Include formal year-end performance evaluations for each vendor, feeding into renewal or renegotiation decisions.
Action Plan Tracker: Maintain a live document of all open vendor action items and follow-ups.
Ensure adherence to schedules, shrinkage, and staffing expectations by monitoring performance against scheduling.
Resolve service escalations originating from internal departments or external customers in relation to vendor performance.
Support bid and RFP processes for new vendor selection and procurement.
Manage the onboarding and offboarding process for vendors, including operational readiness and knowledge transfer.
Partner with Workforce Management to ensure vendor staffing plans are accurate and support overall vendor strategy.
Lead vendor-side initiatives aligned with department goals, including pilot testing, performance remediation, and continuous improvement.
Represent the department in cross-functional projects involving vendor technology integrations, compliance, and customer experience enhancements.
Uphold COPC-aligned governance practices to ensure vendor performance is measured, documented, and optimized through continuous feedback loops.
Champion the Mapfre brand through effective vendor engagement, communication, and accountability.

Qualifications

Bachelor’s Degree in a related field Preferred or Associate’s Degree Required
4-6 years of vendor management, BPO oversight, or operations leadership Preferred or 6-8 year of related experience with Associates Degree Required
Strong oral and written communication skills.
Excellent organizational and multitasking capabilities.
Proficiency in analytical reporting and metric interpretation.
Advanced skills in Microsoft Excel, PowerPoint, and business intelligence tools.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

#MAPFRE123

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $67,600 - $86,100

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at [email protected].

We are proud to be an equal opportunity employer.

Apply Now

Refine Your Search

program management jobs in worcester, ma

Vendor Program Manager (Hybrid)

Manufacturing Scheduler

Research Associate - Office of Research and Accountability

Program Office Manager - Medical Device/Life Cycle Management

Workforce Management Analyst -Patient Services

Program Manager, Operations Excellence

Director, Sustaining Program Management

Program Operations Manager (Onsite)

Expense Management Consultant

X-Ray Tech

Paving Superintendent

Board Certified Behavioral Analyst - DDS Residential Programs

Clinical Supervisor, Gardner

Chief Medical Officer (CMO)

Treasurer/Collector

Project Manager, Heavy Civil Infrastructure

Clinical Director (LICSW or LMHC)

Director, Member Solutions & Strategy Analytics, Marlborough, MA, Hillsboro, OR, Hybrid

Quality Manager - Manufacturing

Control Room Operator (2nd Class Engineer)

I want to receive the latest job alert for program management in worcester, ma

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