Top 10 remote help desk Jobs in worcester, ma

IT Help Desk Technician
Paragus Strategic IT —Worcester, MA
- $48,000 - $64,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Windows
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3d
Computer Operator- Growing Healthcare Organization
Fallon Health —Worcester, MA
- $30 - $35 an hour
- Weekends as needed
- High school diploma or GED
- SQL
- US work authorization
Help Desk IT Support Specialist
Ayacht Technology Solutions —Lancaster, MA
- Background check
- Writing skills
- Pass drug screening
Senior IT Support Engineer
Machado Consulting —Worcester, MA
- $55,000 - $85,000 a year
- Full-time
- Customer service
- Research
- Mid-level
- Health insurance
- Dental insurance
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Help Desk / Field Support Technician
E Logic —Woonsocket, RI
- From $50,000 a year
- Contract
- Mid-level
- Office
- 2 years
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12d
System Administrator
MutualOne Bank —Framingham, MA
- $75,250 - $122,344 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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Help Desk Technician
Suzor IT —Lunenburg, MA
- $22.50 - $26.50 an hour
- Full-time
- Mid-level
- Travel
- 2 years
- Mileage reimbursement
- 401(k)
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2d

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Experienced Technical Support Analyst
ArcLight Information Technology —Newton, MA
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Resource Logistics, Inc. —Northborough, MA
*Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed.*. You will be required to provide Deskside / OSS / FSO…
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IT Helpdesk Support
American Freight Management Company —Dublin, OH
Bachelor’s degree in computer science, Information Technology, or a related field is preferred, but not required. Strong problem-solving and analytical skills.
$17 - $25 an hour
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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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IT Help Desk Technician

Paragus Strategic IT -
Worcester, MA

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Job Details

Full-time
$48,000 - $64,500 a year
3 days ago

Qualifications

Customer communication
Windows
Documentation tools
Email configuration (technical support)
Desktop (troubleshooting support)
Customer support ticket management
Desktop applications
WAN
Network monitoring tools
Desktop administration
Ticketing system technical support

Full Job Description

Summary:

Paragus IT is the largest outsourced vendor in the Pioneer Valley, and we are just getting started. We aspire to be serving 1000 customers across the entire country, and we won’t stop until we get there. Ranked as one of Forbes Small Giants, we have an intense focus on culture, people, process, and continuous improvement. We are determined to be the best at everything we do, and we aren’t afraid to do the hard work required to get there.

We are looking for someone with a passion for IT and making it fun - if you have some good jokes in your pocket, we would love to hear them and so would our clients!

Responsibilities:

Troubleshoot and resolves technical issues either remotely or at a client site within defined SLAs
Review ticketing and monitoring queue for timely assignment and resolution of new cases
Prioritize issues and implement solutions while clearly communicating with the client
Check, validate, and update case documentation, including notes
Provide technical assistance to peers as needed
Frequently petting our beloved Para-pups!
Appropriately manage client expectations
Participate in our on-call 24/7 support rotation (averaging 3 weeks per year)
And most importantly, create exceptional experiences for our clients!

Ideal Candidate:

We’re looking for a fun-loving person to join our family! Our ideal candidate would have excellent customer service and communication skills, both written and verbal. You’ll need to know your way around Microsoft Office Suite, as we use those apps for everything. You'll need to adapt to new technologies as this industry is constantly evolving! The ability to multi-task is of the utmost importance, as you’ll have many clients to juggle. You should have the ability to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player as well. We also want people who are smart, creative, and willing to share their ideas about how we can make Paragus an even better company. We are growing fast and want great people who are invested and excited along for this ride. Lastly, we hope you love beer – whether that be Root Beer or a local IPA – because we certainly enjoy ending a successful day with a pour from one of our private taps in our staff pub. Beer not your thing? That’s fine, we’re also really into great coffee and sweet treats.

Qualifications:

This position has varying levels of technical expertise required. The list below outlines the various skills that we are looking for. Depending on your technical ability, we will determine which the most appropriate level is after interviewing you.

Experience supporting the Microsoft operating system environment and web/networked computing environments (Windows Server and Desktop, MS Exchange, Active Directory, Linux/UNIX etc.)
Knowledge of Microsoft suite of products (Outlook, Word, Excel PowerPoint, etc.) is required
Proficiency in LAN, WAN and WLAN as well as network security principles, network monitoring and maintenance, and capacity planning
Experience with M365, AzureAD, SharePoint and Intune
Hyper-V, ESXi, SonicWALL, Datto are a plus!
Experience with supporting remote environments
Ability to troubleshoot complex or time sensitive issues and identify solutions, especially in the middle of a nerf gun battle
Prior experience with help desk ticketing systems and service desk management tools (i.e., Remedy, ServiceNow, Connectwise, Autotask, N-central, Kaseya, etc.) is required
High degree of professionalism, attentiveness, and communication excellence (both verbal and written)
Ability to diplomatically interact and communicate with all levels of an organization
Ability to apply proper office management practices and administrative support processes
Strong analytical and problem-solving skills
Ability to remain calm under pressure and work in a fast-paced environment with a positive outlook
Ability to work independently and within a team environment
Always looking for new opportunities, and likes to keep busy and stays motivated

Hours: Full Time - Monday-Friday

Compensation: Salaried Non-Exempt - $48,000-$64,500 DOE

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Refine Your Search

remote help desk jobs in worcester, ma

IT Help Desk Technician

Computer Operator- Growing Healthcare Organization

Help Desk IT Support Specialist

Senior IT Support Engineer

Help Desk / Field Support Technician

System Administrator

Help Desk Technician

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