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Police Dispatcher

The Town of Shrewsbury -
Shrewsbury, MA

Apply Now

Job Details

Full-time

Benefits

Health insurance
Paid time off
Employee assistance program

Qualifications

Emergency call-taking protocols
Mid-level
Dispatch record maintenance
Communication skills
Emergency dispatch systems (law enforcement)

Full Job Description

Job Opportunities

Welcome to our job posting board! Any positions available with the Town of Shrewsbury will be posted here for reference. You can subscribe to job posting notifications to be automatically alerted to our latest career opportunities by clicking on the NotityMe button.

In the Town of Shrewsbury, we believe that diversity, equity, inclusion, and belonging are the cornerstones of a vibrant and forward-thinking community. We are committed to fostering a workplace where every individual feels valued, respected, and empowered to bring their full, authentic selves to work each day. Our goal is to create an environment where diverse perspectives drive creativity, growth, and innovation, enriching both our organization and the community we serve.

We proudly provide equal employment opportunities to all, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic. We encourage applications from individuals of all backgrounds and are dedicated to cultivating an inclusive culture that celebrates differences and champions equality.

Join us, and help us build a future that embraces everyone.

PLEASE NOTE: The Town of Shrewsbury does not have an electronic job application process (per se). We do allow applicants to download our job descriptions, and email their resumes for open and active positions ONLY. Interested applicants are NOT ENCOURAGED to submit unsolicited resumes. At this time the only permissible formats for resumes are .PDF, .DOC, and .DOCX.

Location: Police Department

Bargaining Unit: New England Police Benevolent Association, Local # 122

Weekly Hours: 37.33 Hours / Week

Department & Supervisor: Police Department, Dispatch Supervisor & Superior Officers

Summary:

Are you ready to serve your community from the center of public safety? The Town of Shrewsbury Police Department is seeking qualified, dependable, and motivated candidates to join our team as a Full-time Dispatcher. This position is vital to our department’s success, serving as the critical link between emergency responders and the public. It is the mission of the Shrewsbury Police Department to consistently deliver quality police service to the community we serve.

About Us:

The Town of Shrewsbury, located just 40 miles west of Boston and adjacent to Worcester, is a thriving suburban community of 38,000 residents. Our Police Department is committed to community engagement and collaborative public safety efforts to reduce crime and enhance quality of life. We operate out of a newly constructed state-of-the-art Police Station and Dispatch Center, designed for 21st-century public safety needs.

Key Responsibilities:

Receive and process emergency and non-emergency calls for service

Dispatch police and other emergency personnel in a calm, accurate, and timely manner

Maintain detailed records of calls, responses, and unit locations

Operate communications systems, databases, and other dispatch technology

Provide information and support to officers, other departments, and the public

Multitask effectively in a high-pressure environment, maintaining professionalism at all times

What We’re Looking For:

Excellent verbal communication and listening skills

Ability to stay calm and make quick, sound decisions under pressure

Detail-oriented and highly organized with strong multitasking abilities

Self-disciplined, reliable, and committed to community service

Previous experience in dispatch, emergency communications, or law enforcement support preferred, but not required

Benefits:

The Town of Shrewsbury offers a competitive benefits package, including health insurance, a pension through the Shrewsbury Contributory Retirement System, an extensive employee assistance program (EAP), and the opportunity for professional development, training & career incentive pay for CPR and EMT Certifications, as well as longevity, shift differential, and competitive paid time off.

Join a team that plays a crucial role in protecting and serving the Shrewsbury community every single day. Help make a difference by applying today!

How to Apply:

When applying for this position, a cover letter and resume may be sent via email to Kristina Ordung, Assistant Town Manager for Human Capital, at [email protected], indicating the position you are applying for in the subject line. The position is open until filled, with initial review of applicants July 2, 2026.

Apply Now

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emergency dispatcher jobs in worcester ma

Police Dispatcher

Dispatcher, Communication Specialist, 28 Hours, Mixed Shifts

Communications Dispatcher II ( 2 Positions) - Worcester State University

Dispatcher

Police Dispatcher, 40 hours, Mixed Shift

Dispatcher

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