Top 8 Loan servicing specialist Jobs in Worcester Ma

Banking Center Specialist
Country Bank for Savings —Worcester, MA
- $22 - $29 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Member Relationship Representative III (onsite in Worcester, MA)
All One Credit Union —Worcester, MA
- $24.02 - $36.03 an hour
- Rotating shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- 401(k)
- 401(k) matching
Member Relationship Representative I (onsite in Leominster, MA)
All One Credit Union —Leominster, MA
- $19.46 - $29.20 an hour
- Rotating shift
- Microsoft Excel
- Microsoft Outlook
- Office
- 401(k)
- 401(k) matching
14d
Contact Center Specialist Trainee
Middlesex Savings Bank —Medway, MA
- $36,010 - $46,219 a year
- Extended hours
- Hybrid work
- Bilingual
- Computer literacy
- No experience needed
Relationship Growth & Engagement Specialist
unibank —Whitinsville, MA
- $21 - $25 an hour
- Full-time
- High school diploma or GED
- Computer skills
- 1 year
Quick Apply
Tax and Insurance Specialist
Clinton Savings Bank —Clinton, MA
- $48,000 - $67,000 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Residential
1d
Float Banking Center Specialist
Country Bank for Savings —Uxbridge, MA
- $22 - $29 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- 401(k)
- Tuition reimbursement
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Member Relationship Representative III (onsite in Worcester, MA)
All One Credit Union —Worcester, MA
Completes all member requests including, but not limited to, onboarding new members, opening new accounts, personal, car and equity loan applications and…
$24.02 - $36.03 an hour

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Sites & Infrastructure Specialist
OhioSE, Inc —Chillicothe, OH
Must have valid driver’s license. Bachelor’s degree preferred, in regional planning, business, finance, engineering, economic development or related degree.
$51,000 - $70,000 a year
Quick Apply
13d
Collection Renewal Specialist
Meridian Servicing —Dublin, OH
Experience in using automated dialer systems to efficiently manage high volume inbound/outbound calls. As a *Renewal Specialist*, you will play a key role in…
From $17 an hour
2d

Show more jobs in cities nearby

I want to receive the latest job alert for loan servicing specialist in worcester ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

loan servicing specialist jobs near worcester ma

Member Services Representative jobs in Worcester, MA

Member Services Representative jobs in Leominster, MA

Member Services Representative jobs in Belmont, NC

Feed Sales Representative jobs in Texas

Member Services Representative jobs in Napa, CA

Member Services Representative jobs in Indianapolis, IN

Member Services Representative jobs in Tallahassee, FL

Patient Service Representative jobs in Las Vegas, NV

Pharmaceutical Sales Representative jobs in Maryland

Member Services Representative jobs in Raleigh, NC

Pharmaceutical Sales Representative jobs in San Diego, CA

Member Services Representative jobs in Leland, NC

Human Services Work From Home jobs in Texas

Member Services Representative jobs in Kissimmee, FL

Outside Sales Representative jobs in New Jersey

Member Services Representative jobs in West Virginia

Healthcare Customer Service Representative Remote jobs in Los Angeles, CA

Gandara Center jobs in Springfield, MA

Bilingual Call Center Representative jobs in Bakersfield, CA

Bilingual Call Center Representative jobs in Oxnard, CA

Banking Center Specialist

Country Bank for Savings -
Worcester, MA

Quick Apply

Job Details

Full-time
$22 - $29 an hour

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Being a Country Bank team member has a lot of perks! Our competitive total compensation package and comprehensive benefit package include:

Medical, dental and vision insurance, a 401(k) Plan with a generous employer contribution plus match;
Income protection benefits;
Educational assistance and tuition reimbursement benefits;
Generous total paid time off, and more

Country Bank is a growing mutual community bank with locations in Hampden, Hampshire and Worcester counties. We are Made to Make a Difference in the lives of our customers, our communities, and for our team members every day since 1850. It is our people that drive our success and create our inclusive and engaging culture. We’re excited to meet you to discuss our career opportunities and how you can make a difference as a part of our growing Retail Banking team!

About the Job:

Under the supervision of the Retail Banking Officer, the Banking Center Specialist plays an integral role in ensuring that an exceptional customer experience is achieved end-to-end in each banking interaction. Banking Center Specialists build and expand relationships by providing tailored service to each customer through active listening and engagement to understand their financial needs and goals. This role is also responsible for accurately operating a cashbox, cash recycler and vaults, along with opening new accounts, accepting loan applications and managing various account maintenance and servicing requests and troubleshooting.

The hiring range for this position is: $22.00 - $29.00 hourly.

Status: Full Time, 38 hours per week

Duties and Responsibilities:

Identifies and pursues opportunities to build and deepen customer relationships by actively listening and engaging the customer to understand their current and future financial needs and priorities. Offers Country Bank solutions and educates customers on products, promotions and digital services to assist the customer in reaching their financial goals. Meets all defined growth and sales goals, as well as achieves at least acceptable average satisfaction ratings on all customer surveys.
In each customer interaction, takes ownership of the customer’s request and manages the customer experience from end-to-end to ensure outstanding customer satisfaction. Appropriately involves referral partners in working together to meet the customer’s request, and uses sound judgement to resolve or escalate customer issues. Responsible for identifying appropriate follow-up timelines and mediums based on customer preferences, and following through to make sure the customer is kept updated.
Opens various types of new accounts, including consumer, business, and retirement. Ensures proper identification is collected for various entity types and prepares and collects appropriate applications and agreements. Provides customers with instructions and education on self-service set-up products.
Manages all levels of account servicing requests such as processing address changes, issuing new ATM/Debit cards, enrolling and troubleshooting for online banking, and assisting customers with ATM/Debit fraud resolution.
Processes financial transactions for customers including deposits, withdrawals, loan payments, cashing checks, issuing cashier’s checks, entering wire transfers and ordering foreign currency. May provide certain transaction exceptions, within policy or procedural guidelines. Performs transactions and balances a cash box, cash recycler, and vault daily while maintaining an excellent balancing record in compliance with the Bank’s established Banker Performance Criteria.
Originates and closes home equity lines of credit and consumer loans.
Follows Bank procedures to independently open and close Banking Centers daily.
Models and promotes the Country Bank Experience for all staff. Participates in and facilitates role-play and skill building exercises, both independently and with the Banking Center team, to increase comfortability and improve technique in engaging the customer and identifying potential roadblocks to an outstanding customer experience.
Maintains knowledge of and compliance with applicable federal, state and local laws and regulations governing the activities of the Bank.
Participates in Bank promotions and community events to increase outreach and foster new business opportunities.
Responsible for building long-lasting relationships with customers both internal and external, community and colleagues through the embodiment of our Core Values: Integrity, Service, Teamwork, Excellence and Prosperity.

Knowledge and Skills:

Work independently and as part of a team
Strong in customer service and sales
Strong verbal and written communication skills
Ability to make effective presentations in a group setting
Basic knowledge of Microsoft Office suite, including Excel, Outlook, PowerPoint, and Word
Bilingual in Spanish preferred

Education and Work Experience: A High School diploma or equivalent is required, along with a minimum of one year of customer service or sales experience. Work experience in the banking and/or finance industry is preferred, as well as experience with cash handling. Must acquire and maintain a Notary Public license and active registration with the Nationwide Mortgage Licensing System

Working Conditions/Physical Requirements: This position is in an office environment, which means the physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards, with a moderate level of noise. Prolonged periods of sitting and looking at a computer screen with freedom of movement on a regular basis is expected. Minimal physical effort is required but could include: repetitive motion of wrists and fingers; talking and hearing; and handling of light materials and supplies. This position may require some travel between offices.

Country Bank is an Equal Opportunity Employer. Diverse applicants encouraged to apply.

Quick Apply

Refine Your Search

loan servicing specialist jobs in worcester ma

Banking Center Specialist

Member Relationship Representative III (onsite in Worcester, MA)

Member Relationship Representative I (onsite in Leominster, MA)

Contact Center Specialist Trainee

Relationship Growth & Engagement Specialist

Tax and Insurance Specialist

Float Banking Center Specialist

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for loan servicing specialist in worcester ma

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected