Top 737 Member services representative Jobs in Worcester Ma

Insurance Customer Service Representative (Spanish Speaking)
Mainstream Insurance Agency, Inc. —Worcester, MA
- $22 - $25 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Paid holidays
- 401(k)
Quick Apply
8d
Financial Service Representative
AllCom Credit Union —Worcester, MA
- $20 - $23 an hour
- Email
- Sales
- Office
- High school diploma or GED
- Dental insurance
- 401(k)
Quick Apply
1d
Call Center Representative (Remote after Training)
E-ZPass MA/TransCore —Auburn, MA
- $16.50 an hour
- Temporary
- Background check
- Pass drug screening
- Research
Quick Apply
Ambulatory Services Representative, Periop and Procedural Scheduling, 40 Hours, Days
UMass Memorial Health —Worcester, MA
- $20.94 - $29.27 an hour
- 8 hour shift
- Urgent Care
- Mid-level
- 3 years
2d
Member Relationship Representative III (onsite in Worcester, MA)
All One Credit Union —Worcester, MA
- $24.02 - $30.03 an hour
- Rotating shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- 401(k)
- 401(k) matching
Ambulatory Services Representative, BMT Clinic, Per Diem
UMass Memorial Health —Worcester, MA
- $17.43 - $31.37 an hour
- 8 hour shift
- Urgent Care
- 3 years
- High school diploma or GED
12d
Patient Service Representative - TPR Float Pool
Saint Vincent Physician Services, Inc —Worcester, MA
- Full-time
- Float pool
- High school diploma or GED
- Entry level
- Health savings account
- Health insurance
Patient Service Representative
Optum —Worcester, MA
- $16 - $29 an hour
- Urgently hiring
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- AD&D insurance
- Employee stock purchase plan
Registration Representative 32hrs, 9:30a-6p
UMass Memorial Health —Worcester, MA
- $19.74 - $26.96 an hour
- 8 hour shift
- Surgery
- Computer literacy
- Writing skills
ABA at Pakachoag Elementary School K-2
Auburn Public Schools —Auburn, MA
- $22 - $32 an hour
- Full-time
- School experience
- Classroom
- Ability to lift 50 pounds
Interactive Customer Service Representative
Cornerstone Bank —Spencer, MA
- $20 - $23 an hour
- Extended hours
- Basic math
- High school diploma or GED
- Organizational skills
8d
Member Service Representative - Worcester Gold Star (On-Site)
First Technology Federal Credit Union —Worcester, MA
- $21.50 an hour
- Part-time
- Bilingual
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Member Relationship Representative I - Part Time 20 Hours (onsite in Sterling, MA)
All One Credit Union —Sterling, MA
- $19.46 - $24.33 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- 401(k)
- 401(k) matching
3d
High / Middle School Instructional Assistant
Sutton Public Schools —Sutton, MA
- Full-time
- Classroom
- High school
- Experience working with individuals with disabilities
Instructional Assistant at Auburn Integrated Preschool
Auburn Public Schools —Auburn, MA
- $18 - $26 an hour
- Full-time
- School experience
- Classroom
- Writing skills
Medical Service Representative II
Edward M. Kennedy Community Health Center, Inc. —Worcester, MA
- $18 - $20 an hour
- Full-time
- Spanish
- Computer literacy
- HIPAA
- 403(b) matching
- Disability insurance
Quick Apply
11d
Patient Care Representative
42 North Dental —Worcester, MA
- $21 - $24 an hour
- Dental office
- HIPAA
- Entry level
Quick Apply
FINANCIAL ASSISTANT
Bay Path Regional Vocational Technical High School —Charlton, MA
- $60,000 - $75,000 a year
- Full-time
- School experience
- Mid-level
- Office
Member Services Representative
St. Mary's Credit Union —Westborough, MA
- $19 - $24 an hour
- Full-time
- Office
- High school diploma or GED
- Computer skills
Quick Apply
Member Service Representative I
WORKERS FEDERAL CREDIT UNION —Lunenburg, MA
- $20.06 - $25.07 an hour
- Full-time
- Remote
- High school diploma or GED
- 1 year
- Communication skills
- AD&D insurance
- Paid holidays
Quick Apply
4d

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Insurance Customer Service Representative (Spanish Speaking)

Mainstream Insurance Agency, Inc.
Worcester, MA

Quick Apply

Job Details

Full-time
$22 - $25 an hour
8 days ago

Benefits

Paid holidays
401(k)
Paid time off

Qualifications

Spanish
Customer communication
Email customer support
Interpersonal skills
Filing
English
Administrative experience
High school diploma or GED
Desktop applications
Computer skills
Productivity software
Office phone management
Customer data entry

Full Job Description

Bilingual Insurance Customer Service Representative

Pay: $22–$25 per hour
Job type: Full-time
Location: Worcester, Massachusetts — in person

Company Overview

We are a fast-paced, family-oriented independent insurance agency committed to delivering exceptional service and personalized insurance solutions. As our customer base continues to grow, we are seeking an enthusiastic Bilingual Customer Service Representative who can assist customers in both English and Spanish while supporting our service team with administrative and policy-service work.

Role Overview

This is a strictly customer-service position with no selling, sales quotas, or commission requirements.

You will assist customers in English and Spanish, answer incoming calls and emails, help with billing and policy-service questions, process routine policy changes, and make sure customer requests are handled accurately and completely.

No insurance experience is required. We are willing to train the right candidate on insurance terminology, agency procedures, carrier systems, and SpecialAgent, our agency management system.

Key Responsibilities

Customer Service and Front Desk Support

Welcome customers to the office with professionalism and warmth.
Handle incoming telephone calls, emails, and in-person requests in both English and Spanish.
Assist customers with billing questions, policy information, payment options, and documentation requests.
Provide clear and accurate information while referring questions requiring licensed insurance advice to the appropriate team member.
Identify what each customer needs and route requests appropriately.
Build strong customer relationships through patient, empathetic, and proactive communication.
Resolve routine customer concerns and follow through to ensure requests are fully addressed.
Document customer conversations and service activity accurately in SpecialAgent.

Policy Service and Administrative Support

Process routine policy changes, including vehicle, driver, address, mortgage company, and lienholder updates.
Issue identification cards and other policy documents.
Submit service requests to insurance companies and follow up until they are completed.
Manage follow-ups and routine communications with customers and insurance carriers.
Complete and process insurance paperwork and required forms.
Review incoming documents and route them to the appropriate team member.
Maintain accurate electronic customer and policy records.
Ensure documentation is complete, accurate, and properly filed.
Assist with gathering and organizing information needed by other team members.
Protect confidential customer and agency information.
Provide other administrative and customer-service support as needed.

Additional responsibilities may be introduced later as the employee gains experience and training.

Requirements and Qualifications

Fluent in spoken English and Spanish.
Strong verbal and written communication skills.
Friendly, patient, professional, and customer-focused.
Strong active-listening and problem-solving skills.
Able to multitask and stay organized in a busy office environment.
Comfortable managing a steady volume of telephone calls, emails, and service requests.
Accurate and attentive when entering customer and policy information.
Comfortable using computers, email, and standard office software.
Dependable and able to work consistently in our Worcester office.
High school diploma or equivalent required.
Previous office, call-center, banking, insurance, or customer-service experience is helpful but not required.
Insurance experience or a Massachusetts Property and Casualty license is a plus but not required.
Experience with SpecialAgent or another insurance agency management system is a plus but not required.

Work Schedule

Full-time, in-office position.
Monday through Friday.
9:00 a.m. to 5:30 p.m.
30-minute lunch break.
No evenings or weekends.

Compensation and Benefits

$22–$25 per hour, based on relevant experience, Spanish-language proficiency, insurance knowledge, and computer skills.
Paid holidays.
Paid vacation time.
401(k) program available after one year of employment.
Ongoing training and professional development.
Consistent Monday-through-Friday schedule.
Supportive, family-oriented work environment.

If you are dependable, enjoy helping people, and are interested in building a career in the insurance industry without a sales requirement, we encourage you to apply.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

401(k)
Paid time off

Language:

Spanish (Required)

Ability to Commute:

Worcester, MA (Required)

Work Location: In person

Quick Apply

Refine Your Search

member services representative jobs in worcester ma

Insurance Customer Service Representative (Spanish Speaking)

Financial Service Representative

Call Center Representative (Remote after Training)

Ambulatory Services Representative, Periop and Procedural Scheduling, 40 Hours, Days

Member Relationship Representative III (onsite in Worcester, MA)

Ambulatory Services Representative, BMT Clinic, Per Diem

Patient Service Representative - TPR Float Pool

Patient Service Representative

Registration Representative 32hrs, 9:30a-6p

ABA at Pakachoag Elementary School K-2

Interactive Customer Service Representative

Member Service Representative - Worcester Gold Star (On-Site)

Member Relationship Representative I - Part Time 20 Hours (onsite in Sterling, MA)

High / Middle School Instructional Assistant

Instructional Assistant at Auburn Integrated Preschool

Medical Service Representative II

Patient Care Representative

FINANCIAL ASSISTANT

Member Services Representative

Member Service Representative I

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