Top 17 Service desk technician Jobs in Worcester Ma

IT Technician (2 Years Exp Req)
Worldband —Bellingham, MA
- $45,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
Technician ( level 2 /3)
Nerds to GO —Franklin, MA
- $23 - $35 an hour
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
IT Technician (2 Years Exp Req)
Worldband —Bellingham, MA
- $45,000 - $55,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Windows
- US work authorization
- Mileage reimbursement
- Health insurance
Quick Apply
14d
IT - Support Tier 1 - Herb Chambers
Asbury —Worcester, MA
- $30 - $33 an hour
- Full-time
- 5 years
- Mid-level
- Office
Quick Apply
1d
Help Desk Technician II
Rise Baking Company, LLC —Worcester, MA
- $25 - $32 an hour
- Full-time
- Mid-level
- Analysis skills
- SharePoint
- 401(k)
IT Support Technician
Beacon Bank —Worcester, MA
- $20.50 - $32.12 an hour
- Computer science
- Computer Science
- Inventory management
Systems Technician
Integris —Worcester, MA
- Full-time
- Hybrid work
- 1 year
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
10d
Help Desk Support III
First Technology Federal Credit Union —Marlborough, MA
- $28.40 - $34.15 an hour
- Email
- Office
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
3d
Senior Support Technician
Paragus Strategic IT —Worcester, MA
- $74,000 - $97,500 a year
- Full-time
- 5 years
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Help Desk Technician
Wayne J. Griffin Electric, Inc —Holliston, MA
- $25 - $30 an hour
- Full-time
- Mid-level
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Service Desk Agent I
Spectrum Health Systems —Westborough, MA
- $21 - $24 an hour
- Full-time
- Clean driving record
- English
- Research
- Loan repayment program
- Health insurance
Quick Apply
6d
IT Support Technician
Framingham Public Schools —Framingham, MA
- $27.32 - $29.04 an hour
- Full-time
- School experience
- Classroom
- Google Workspace
Internal IT Technician II
Harbor IT —Framingham, MA
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
Quick Apply
10d
Help Desk IT Support Specialist
Ayacht Technology Solutions —Lancaster, MA
- Background check
- Writing skills
- Pass drug screening
Help Desk Technician
Suzor IT —Lunenburg, MA
- $22.50 - $26.50 an hour
- Full-time
- Mid-level
- Travel
- 2 years
- Mileage reimbursement
- 401(k)
Quick Apply

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service desk technician jobs near worcester ma

IT Technician (2 Years Exp Req)

Worldband
Bellingham, MA

Quick Apply

Job Details

Full-time
$45,000 - $55,000 a year

Benefits

Mileage reimbursement
Health insurance
401(k)
Paid time off
Cell phone reimbursement
401(k) matching
Employee discount

Qualifications

Microsoft Windows Server
Windows
Printer (troubleshooting support)
Technical support
High school diploma or GED
Driver's License
Desktop administration
Server management
Help desk

Full Job Description

Job Summary

We are seeking a full-time IT Help Desk Technician to support multiple client environments in a Managed Service Provider (MSP) setting. This role is responsible for handling a high volume of help desk tickets, supporting end users across diverse systems, performing device deployments, basic networking troubleshooting, and routine server maintenance. The ideal candidate thrives in a fast-paced, client-facing environment and understands the importance of SLAs, documentation, and customer satisfaction.

Schedule: Monday–Friday, 8:30 AM–5:00 PM (On-call rotation required)

Responsibilities

Provide remote and on-site technical support for multiple client environments
Respond to and resolve help desk tickets via phone, email, and ticketing system while meeting SLA expectations
Troubleshoot PC hardware, software, printers, and basic network connectivity issues
Prepare, configure, and deploy desktops, laptops, mobile devices, and peripherals
Create, modify, and manage user accounts in Active Directory and Microsoft 365
Perform routine and monthly server maintenance and monitoring tasks
Accurately document work performed, resolutions, and configurations
Escalate complex or unresolved issues to senior technicians when appropriate
Occasionally travel to client sites for on-site support
Participate in after-hours and on-call support rotation

Qualifications

2+ years of experience in an IT help desk or MSP environment (preferred)
Experience supporting multiple clients or environments simultaneously
Working knowledge of Windows desktop and server operating systems
Experience with Active Directory, Microsoft 365, and basic networking concepts
Strong troubleshooting, time management, and customer service skills
Ability to prioritize tasks in a ticket-driven environment
Willingness to occasionally work nights and weekends
Reliable transportation required

Job Type

Full-time

Benefits

401(k) with company match
Health insurance
Paid time off
Birthday off
Employee discounts
Cell phone reimbursement
Mileage reimbursement

Work Location

In-person — Bellingham, MA 02019
Customer sites

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Application Question(s):

Do you live within 20 miles of Bellingham MA?
Have you worked for an MSP before?
Are you willing to participate in a rotating on-call schedule outside of normal business hours?

Experience:

Technical support: 2 years (Required)
Microsoft Windows Server: 2 years (Required)
Help desk: 2 years (Required)

Ability to Commute:

Bellingham, MA 02019 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service desk technician jobs in worcester ma

IT Technician (2 Years Exp Req)

Technician ( level 2 /3)

IT Technician (2 Years Exp Req)

IT - Support Tier 1 - Herb Chambers

Help Desk Technician II

IT Support Technician

Systems Technician

Help Desk Support III

Senior Support Technician

Help Desk Technician

Service Desk Agent I

IT Support Technician

Internal IT Technician II

Help Desk IT Support Specialist

Help Desk Technician

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