Top 1028 customer success manager Jobs in work at home

Ex-Franchisee Customer Success Manager
Franchise Ramp —Remote
- $65,000 - $80,000 a year
- Full-time
- Remote
- Google Workspace
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Customer Success Manager
Reveleer —Remote
- $100,000 - $125,000 a year
- Full-time
- Remote
- 5 years
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
DataGrail —Remote
- $110,000 - $140,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Account Manager
Array —Remote
- $120,000 a year
- Full-time
- Remote
- 5 years
- Analysis skills
- Contracts
- Commuter assistance
- Health insurance
[Remote] Customer Success Manager
Convoso —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Travel
- Free parking
- Paid training
Quick Apply
Customer Success Manager
ON24 —Remote
- $90,000 - $100,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Paid holidays
Customer Success Manager
Factal —Remote
- $65,000 - $85,000 a year
- Urgently hiring
- Remote
- Background check
- Mid-level
- Travel
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
PetDesk —Remote
- $26 - $28 an hour
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Paid parental leave
- Health savings account
Customer Success Manager - US BASED
Property Leads —Remote
- $60,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Account Manager
Wheel —Remote
- $120,000 - $150,000 a year
- Full-time
- Remote
- Marketing
- Data analysis skills
- Mid-level
- Disability insurance
- Health insurance
10d
Head of Customer Success and Operations
PeopleJoy —Remote
- $120,000 - $150,000 a year
- Full-time
- Remote
- Supervising experience
- Senior level
- Communication skills
Quick Apply
Customer Success Manager
Tonkean —Remote
- $145,000 - $165,000 a year
- Full-time
- Remote
- Bachelor's degree
- Organizational skills
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Collage Group —Remote
- $70,000 - $80,000 a year
- Full-time
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Paid parental leave
- Health insurance
Customer Success Manager
Interact Software —Remote
- $75,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Airwave —Remote
- $83,000 - $100,000 a year
- Remote
- 3 years
- Continuous improvement
- Senior level
Strategic Account Manager
Volt Labs Inc. —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- Marketing
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager II
Calendly —Remote
- $95,605 - $109,262 a year
- Full-time
- Hybrid work
- Mid-level
- Travel
- US work authorization
State Client Success Manager
First Due —Remote
- $100,000 a year
- Email
- Remote
- Background check
- Criminal background check
- Travel
- Health savings account
- Health insurance
Client Success Manager
HONK —Remote
- $85,000 - $115,000 a year
- Full-time
- Remote
- Presentation skills
- Senior level
- Commercial
Quick Apply
Scaled Customer Success Manager
OneSignal —Remote
- $70,000 - $115,000 a year
- Full-time
- Mid-level
- In-person
- 2 years
- Dental insurance
- Life insurance

I want to receive the latest job alert for customer success manager in work at home

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager jobs near work at home

Ex-Franchisee Customer Success Manager

Franchise Ramp -
Remote

Quick Apply

Job Details

Full-time
$65,000 - $80,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off

Qualifications

Google Workspace
Airtable
Customer relationship building
Professional ethics
HubSpot Marketing Hub
Managing clients in a customer support role
Franchise business model
Facebook
Video conferences (communication methods)
HubSpot
Account management
Marketing agency experience
Instagram
Facebook Ads Manager

Full Job Description

This role requires direct experience as a current or former franchise owner (franchisee).

Currently hiring candidates located in:

Arizona, Florida, Idaho, Kansas, Michigan, Minnesota, Missouri, Nevada, North Carolina, Ohio, Oklahoma, Wisconsin, Illinois and Texas.

Job Description

Franchise Ramp is the premier "Facebook-First" Marketing Agency for Franchise Concepts. We were founded by two franchisees, Brian and Peter, who worked with countless agencies that didn’t get franchising and didn’t specialize in Facebook Ads - and had enough! They figured it out on their own and are now on a mission to bring these skills and capabilities to the leading franchise brands. We specialize in consumer service brands in the health, wellness and fitness industries.

We are looking for an organized, proactive self-starter with excellent communication skills to join our Franchisee Success Team. As a member of this team, your primary role will involve communicating directly with our customers, focusing on preparing for and conducting Zoom meetings. These meetings will involve reviewing performance, addressing challenges, and strategizing to maximize the value of their Facebook, Instagram, and Google advertising efforts. We require 3 years of customer success experience, with a strong preference for candidates with experience in Facebook Ads Manager or similar marketing roles (though it’s not mandatory).

Responsibilities:

Customer Success (90% of Time):

Exceed customer expectations daily by being NICE and HELPFUL.
Conduct monthly Zoom meetings with clients to discuss past results, lead conversions, upcoming campaigns, and problem-solving.
Review client CRM data to analyze lead conversion rates and provide insights into their sales process.
Spend an average of 5-6 hours per day in Zoom meetings with another 1-2 hours of emails.
Identify and engage customers in upsell opportunities.
Collaborate with the Account Management team to make campaign adjustments when performance metrics are not being met.

Other (10% of Time):

Collaborate with the Success team to brainstorm and troubleshoot challenges.
Perform admin tasks such as submitting billing changes to the billing team.
Manage business settings in Facebook Ads Manager and review performance metrics.
Stay current on digital marketing trends and explore new channels and strategies.

Note: While we have dedicated Ad Account Managers who handle most of the ad creation and implementation across our franchise clients, our Franchisee Success Managers are expected to have a solid understanding of the Meta and Google Ads platforms. This allows them to make minor adjustments and communicate our digital marketing strategy effectively to clients.

Qualifications:

Minimum of 3 years in a client success role.
Marketing experience, particularly within Meta Business Manager, is strongly preferred.
Confident in screen sharing/presenting on Zoom calls, addressing and understanding feedback shared by clients, and offering solutions/recommendations to help solve.
A passion for helping people and delivering value.
Strong written and oral skills.
Strong critical thinking and problem-solving abilities.
Highly goal-oriented with a positive attitude and high energy.
Capable of working independently with minimal supervision and thriving in a team environment.
This is a fully remote position; effective time management is essential for success.
Detail-oriented and committed to delivering high-quality work.
Strong ethical standards and work ethic.
Must align with our Core Values:
Enthusiastically Serve
Obsession with Excellence
Figure It Out
Continuous Growth
Experience with G Suite, HubSpot, and AirTable.
Experience in a digital marketing agency or franchising is a plus, but not required.

Salary 60-80k (Paid Holidays, 3 weeks PTO, Health and Dental Insurance)

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off

Application Question(s):

This role requires direct experience as a current or former franchise owner (franchisee). Please include a short summary of your experience as a franchise owner.
What brand were you a franchisee in?

Experience:

Client Relationship : 3 years (Required)
Marketing: 2 years (Required)
Facebook Business Management: 2 years (Required)

Work Location: Remote

Quick Apply

Refine Your Search

customer success manager jobs in work at home

Ex-Franchisee Customer Success Manager

Customer Success Manager

Customer Success Manager

Account Manager

[Remote] Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager - US BASED

Account Manager

Head of Customer Success and Operations

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Strategic Account Manager

Customer Success Manager II

State Client Success Manager

Client Success Manager

Scaled Customer Success Manager

I want to receive the latest job alert for customer success manager in work at home

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected