Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home!
- This is a tipped position. All tips earned will be included on your paycheck.
SUMMARY:
The Greeter will provide excellent customer service to the guests of the restaurant outlets of the Coeur d’Alene Casino Resort Hotel by directing guests to appropriate sections based upon server availability.
RESPONSIBILITIES:
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Immediately upon the guests’ arrival at the greeter stand or upon the greeter’s return from seating another guest make eye contact and greet customers in a friendly manner.
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Enter guests name and information into reservation system at front desk
- Seat guests in dining areas as soon as a table is available to accommodate their party size.
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Suggest seating in the bar for over 21 & patio when the dining room is full
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Rotate tables in server sections daily
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Answer guest inquiries.
- Maintain a reservation list as appropriate.
- Keep a positive friendly attitude at all times, even in stressful situations
- Answer telephone and assist callers, politely and with a smile.
- Bus, clean, and set tables as needed.
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Keep greeter stand clean and organized.
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Wipe down menus as they come back to the greeter stand
- Pull silverware and plates off of the tables so the guest count matches the amount of plates/silverware
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Hold up our Coeur Spirit standards.
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Other projects and duties as assigned.
QUALIFICATIONS
Education/Experience:
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Must be 19 years of age or older.
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Must pass level I Greeter testing within 90 days of hire.
Skills/Knowledge:
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Excellent customer service skills required.
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6 months greeter experience required
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Must work well in a team environment.
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R-Guest Seat experience preferred
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Excellent verbal communication skills required.
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Strong organization and presentation skills preferred.
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Basic problem solving and prioritizing skills preferred.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job is classified as a light strength category position. A person in this position will exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. While performing the duties of this job, the employee is frequently required to perform repetitious activities; work in confined areas; stand; walk; twist; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally push, pull, and reach above shoulder height. Specific vision abilities required by this job include ability to adjust focus.
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.
The CCRH practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.
