HOTEL JACKSON
Jackson, Wyoming
Assistant F&B Outlets General Manager
Two Restaurants + In-Room Dining | Full-Time, Year-Round
$80,000 - $85,000 Salary
Benefit Package + 401K · Subsidized Employee Housing · Ski Pass discount + Local Perks
Who We Are
Hotel Jackson is a boutique luxury hotel on the Town Square in Jackson, Wyoming. We are independently owned, personally operated, and deeply invested in this place. Hospitality here isn’t transactional — it’s an act of genuine connection. We believe in warmth, authenticity, expertise, and the kind of care that makes guests feel truly at home.
Our mission is simple: We are here to host. That means anticipating needs, elevating every detail, and delivering impactful memorable moments.
The Opportunity
We’re looking for an Assistant F&B Outlets General Manager to be the right hand to our Multi-Outlet GM — running shifts, developing the hourly team, holding service standards, and keeping three distinct dining experiences operating at the level Hotel Jackson requires. The three outlets you’ll help lead are:
- FIGS An upscale-casual three-meal restaurant (breakfast, lunch, and dinner)
- IBERO tapas and cocktails rooftop restaurant
- In-Room Dining (IRD)
This is a floor-forward role with real responsibility. When the GM is focused on strategy, financials, and development, you’re the steady operational presence across all three outlets — coaching in the moment, holding the standard, and making sure every shift runs the way it should.
We’re looking for someone who is ready to grow into GM-level leadership and wants to build that capability here, in one of the country’s most extraordinary mountain destinations. This role is a genuine development seat for the right person.
What You’ll Do
On the Floor
- Shift leadership: run shifts across all three outlets with calm authority — you’re the standard-bearer when the GM isn’t in the building.
- Real-time coaching: be present during peak service periods and use those moments to coach, correct, and elevate the team’s execution in real time. Accountability is the key.
- Service standards: hold the Hotel Jackson guest experience standard across every outlet, every cover, every shift — with consistency that doesn’t depend on who’s watching.
- Guest recovery: handle guest concerns quickly, warmly, and with full accountability — no deflection, no delay, complete follow-through.
Team Development
- Hourly team development: invest in servers, bartenders, hosts, runners, and kitchen support through structured pre-shifts, ongoing coaching, and consistent feedback that raises the team’s overall capability.
- Training support: assist the GM in implementing and maintaining training programs that bring the full team to standard and keep them there across seasons.
- Culture contribution: be the kind of leader people want to work for — clear expectations, genuine investment, and a floor presence that makes the team better.
Operations
- Scheduling support: assist with building and managing the outlet schedule, helping the GM maintain labor discipline while protecting the team’s quality of life.
- FOH/BOH communication: maintain clean, consistent communication with the kitchen so execution is aligned and nothing falls through the handoff.
- Inventory and supplies: support ordering, stock management, and vendor coordination under the direction of the GM.
- SOPs: help enforce and improve standard operating procedures so the operation holds up under pressure, across all three outlets, without constant escalation.
- Health, safety, and sanitation: ensure compliance is never deferred — every outlet, every shift.
Financial Awareness
- Labor consciousness: understand how scheduling decisions affect labor cost and make recommendations to the GM that balance operational needs with financial discipline.
- Cost awareness: develop working knowledge of the cost structure across outlets — food cost, labor, waste — so you can grow into full P&L accountability over time.
- Revenue mindset: look for opportunities to drive revenue through upselling, thoughtful service, and outlet-level initiative, and bring those ideas to the GM.
What We’re Looking For
- 3+ years of F&B or restaurant management experience, ideally across multiple concepts or service styles.
- Proven ability to run shifts independently and hold a service standard without close supervision.
- Experience developing and coaching hourly team members in a guest-facing hospitality environment.
- Luxury, boutique, or resort hospitality experience strongly preferred.
- Working knowledge of scheduling, labor management, and basic cost controls.
- Strong guest recovery instincts — warm, resourceful, and accountable under pressure.
- Excellent communication skills: clear with the team, proactive with the GM, and composed with guests.
- Hands-on and humble: you lead by example and you’re comfortable in every corner of the operation.
- Comfortable with the seasonal rhythm of a mountain destination — steady and adaptable when volume shifts.
Who Thrives Here
This is the right role for someone who is ready for more responsibility and wants to earn it through the work — not just the title. You’ll have real operational ownership, a GM who is genuinely invested in your development, and a property that will push you to grow faster than a larger organization ever would.
You’ll thrive if you:
- Lead from the floor — peak service periods are where you show up most, not where you step back.
- Take ownership of your shifts: the standard doesn’t drop because the GM isn’t in the building.
- Invest genuinely in the hourly team — their growth is part of your job, not a bonus.
- Are hungry to learn the full GM skill set: financials, strategy, team development, and multi-outlet operations.
- Thrive in a small, high-trust environment where your contribution is visible and your growth is real.
This may not be the right fit if you:
- Are looking for an autonomous role without close collaboration with a GM above you.
- Prefer to manage from a distance rather than lead from the floor during peak service.
- Are not interested in developing hourly team members as a core part of the role.
- Are primarily drawn here by the lifestyle and plan to fit the work around it.
Compensation & Benefits
We know Jackson is one of the most expensive places to live in the country. We’ve built this package to make the move real.
- Competitive salary commensurate with experience + performance bonus potential
- Medical benefits with employer contribution
- 401(k) with company match
- PTO + floating holiday comp days
- Relocation assistance available
- Subsidized employee housing (based on availability)
- Employee discounts at the restaurant/bar, and retail outlets
How to Apply
We review applications seriously, and we ask a few focused questions up front. Please include responses to the following with your application — submissions without them will not be considered.
1. Tenure
List your last three roles with start/end dates (month and year) and a brief note on why you left each.
2. Shift Ownership
Tell us about a shift you ran independently — the outlet, the volume, and what you were responsible for. What did you do well and what would you do differently?
3. Team Development
Tell us about a team member you coached or developed. What was their starting point, what did you invest in, and where did they end up?
4. Operating Cadence
What does your pre-shift routine look like? How do you communicate standards to the team, and how do you close the loop on service breakdowns after a shift?
5. Why Hotel Jackson
Why this role — and why now? Tell us what draws you here beyond the location.
Hotel Jackson · Town Square, Jackson, Wyoming · hoteljackson.com
Pay: $80,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Work Location: In person
