Top 14 Client services associate Jobs in Wyomissing Pa

Client Support Manager
Tait —Lititz, PA
- $80,000 - $95,000 a year
- Full-time
- Background check
- 5 years
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
8d
Client Service Representative
Andrew Hoff Agency —Royersford, PA
- $55,000 - $65,000 a year
- Full-time
- Writing skills
- Research
- Office
- Profit sharing
- Paid holidays
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Client Service Associate
Smoker & Company LLC —Ephrata, PA
- $24 - $35 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Retail Client Merchandising Representative
CRO-US —Reading, PA
- $17 an hour
- Part-time
- Customer service
- Merchandising
- Ability to lift 50 pounds
- Paid training
- Mileage reimbursement
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Wealth Management Client Associate
Bank of America —Wyomissing, PA
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
Client Associate/Registered Client Associate
Royal Bank of Canada —Lancaster, PA
- Full-time
- Sales
- Research
- Office
Private Client Associate - Royersford, PA
Janney Montgomery Scott LLC —Royersford, PA
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Paid parental leave
- Paid time off
Client Support Manager - Live Entertainment
Tait —Lititz, PA
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid parental leave
- Health savings account
Registered Client Services Associate - Brokerage
Fulton Bank —Ephrata, PA
- $24.81 - $41.35 an hour
- Full-time
- Hybrid work
- 5 years
- Writing skills
- Mid-level
- Wellness program
- Health savings account
Branch Service Manager/Sr. Registered Client Associate
Royal Bank of Canada —Lancaster, PA
- Full-time
- Sales
- Mid-level
- Office
Senior Associate, Client Accounting Services (CAS) – Construction Focus
Trout CPA —Lancaster, PA
- Hybrid work
- CPA
- Mid-level
- Bachelor's degree
Quick Apply
Senior Associate, Client Accounting Services (CAS) – Nonprofit Grant Accounting Focus
Trout CPA —Lancaster, PA
- Hybrid work
- CPA
- Mid-level
- Analysis skills
Quick Apply

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Client Support Manager

Tait -
Lititz, PA

Quick Apply

Job Details

Full-time
$80,000 - $95,000 a year
8 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Computer operation
Customer communication
Teamwork
High school diploma or GED
Customer support ticket management
Customer support
CRM system proficiency
Productivity software
Personal Protective Equipment (PPE)
Negotiation
Logistics planning
Ticketing system technical support

Full Job Description

Job Summary

The Support Manager provide courteous, professional, prompt, exceptional service, and support to TAIT’s diverse clientele. As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with an emphasis on providing support tailor-made to the client’s system sustainment and vision. Support Managers work with clients on, but are not limited to, arranging site inspections and visits, part repairs, part ordering, and assisting with the management of clients' support agreements.

Essential Responsibilities / Accountabilities

Maintain customer relationships while advocating on behalf of the customer and the TAIT company.
Provide feedback from customers on product quality and features.
Follow TAIT QHSE and global Service & Support policies and procedures.
Maintain client relationships ensuring clients are satisfied with the services provided.
Manage and exceed client expectations to agree on clear scope, schedule, and contract.
Ensure that support tickets are kept out of breach through professional, clear, concise information for both internal and external use.
Manage site teams, negotiate changes and variations where applicable ensuring that the project is executed in a timely, cost-effective, profitable, and professional manner.
Collaboration with the technical integration teams and project teams in the TAIT organization to help exceed the client needs.
Manage and schedule resources in collaboration with resource management teams.
Work proactively, taking the initiative where necessary and with minimum supervision.
Identify, source, and supply spare and replacements parts in partnership with other TAIT departments.
Structure and process qualitative and quantitative data and draw insightful conclusion from it in a timely manner.
Work within a global team of technical support professionals delivering the best in support services to our clients.
Visit sites and meet with clients to maintain relationships and develop new ones when required.
Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively with other departments.
Adhere to all company safety policies and procedures.
Attend meetings, seminars, and training sessions as required.
Perform assigned duties according to the policies and expectations prescribed by the company.

To perform this position successfully, each essential responsibility/accountability must be fulfilled satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the responsibilities and accountabilities outlined above. Other duties may be assigned to meet business needs.

Minimum Qualifications

HS Diploma or G.E.D. equivalent; Associates or Bachelors degree preferred
5+ years experience working in a customer support or management role preferably in the entertainment industry.
Experience planning projects with complex logistics and hard deadlines.
Proficiency in MS Office Suite.
Familiarity with Enterprise Resource Planning (ERP) system (e.g. Epicor) and customer service ticketing service platform(s) (e.g. Salesforce)
Proficient in written and verbal communication skills with a level of honesty and integrity
Strong willingness to work hard and sometimes outside of normal business hours to get the job done.
Comfortable providing feedback from customers on product quality and features to internal stakeholders
TAIT markets, especially cruise ship venues, theatres, and theme parks, strongly preferred.

Working Conditions and Physical Effort
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee regularly operates a computer, including typing, using a mouse or keyboard, and viewing the screen for extended periods. While the role does not require regular lifting or physical exertion, there may be occasional onboarding programs or training opportunities that create opportunities for more exposure to physical tasks or new environments (sites, venues, etc.).

Work conditions of the role are:

Work conditions may involve moderate exposure to unusual elements such as dirt, dust, fumes, unpleasant odors, and/or loud noises.
Work environment involves some exposure to hazards or physical risks which require following basic safety precautions.
Must be able to wear and properly utilize appropriate personal protective equipment (PPE) to work within or visit areas where required. This includes, safety glasses, reflective vest, ear plugs, safety toed shoes, and other PPE as required by the location.

Pay: $80,000.00 - $95,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Parental leave
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

client services associate jobs in wyomissing pa

Client Support Manager

Client Service Representative

Client Service Associate

Retail Client Merchandising Representative

Wealth Management Client Associate

Client Associate/Registered Client Associate

Private Client Associate - Royersford, PA

Client Support Manager - Live Entertainment

Registered Client Services Associate - Brokerage

Branch Service Manager/Sr. Registered Client Associate

Senior Associate, Client Accounting Services (CAS) – Construction Focus

Senior Associate, Client Accounting Services (CAS) – Nonprofit Grant Accounting Focus

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