Additional Considerations (if any):
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Baker.
Department: Bakery.
FLSA: Non-Exempt.
General Function:
Responsible for baking products for orders and to replenish displays. Additionally, ensuring to always maintain a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies:
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Partnerships.
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Growth mindset.
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Results oriented.
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Customer focused.
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Professionalism.
Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager.
Positions that Report to you: Apprentice Baker, Bakery Designer, Wrapper, Fryer.
Primary Duties and Responsibilities:
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Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
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Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
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Makes an effort to learn customers’ names and to address them by name whenever possible.
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Assists customers by: (examples include)
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escorting them to the products they’re looking for.
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securing products that are out of reach.
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loading or unloading heavy items.
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making note of and passing along customer suggestions or requests.
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performing other tasks in every way possible to enhance the shopping experience.
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Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
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Checks orders for the day and sets up a timeline and production schedule.
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Prepares make up, bakes, and fries all department products as needed.
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Reviews the status and appearance of product for freshness and pulls by stale date.
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Invoices and puts away product as instructed by the department manager.
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Anticipates product needs, not only for the current day but subsequent days.
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Inspects incoming products quality and quantity, e.g. mispicks.
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Understands the use and issues related to bakery equipment and follows up on potential maintenance issues.
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Checks signage for correct labels on ad items.
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Reviews department for potential safety issues, e.g. hot racks or knobs in hot water.
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Operates as a lead with bakery clerks.
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Prioritizes orders as per customer and department manager request; checks orders (not only special orders, but future orders for the day).
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Proofs necessary items.
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Pulls product from the freezer or the cooler.
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Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
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Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
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Adheres to company policies and individual store guidelines.
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Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
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Orders supplies and merchandise items for the department (except cake decorating items) as directed by the bakery manager.
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Reviews current product on the shelf, re-merchandises the shelf, and throws away or recycles outdated products.
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Writes the department schedule and ensures employees are at work, on time, and finds replacements when necessary, in bakery manager’s absence.
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Assists in other areas of store as needed.
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Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
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Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
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Ability to do arithmetic calculations involving fractions, decimals, and percentages.
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Must be able to copy data from one record to another, interview to obtain basic information, guide people and provide basic direction.
Education and Experience:
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High school or equivalent experience (department training helpful) and over six months up to one year of similar or related experience.
Physical Requirements:
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Must be physically able to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently to move objects.
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Visual requirements include vision from more than 20 inches and less than 20 feet with or without correction, color vision, depth perception, and field of vision.
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Must be able to perform the following physical activities: Stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions: This position is continually exposed to flour, noise, and temperature extremes. There is frequent exposure to dampness, vibrations, equipment movement hazards, and occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.
Equipment Used to Perform Job: Mixers, proof box, ovens, sheeter, rounder, dishwasher, fryer, telephone, and intercom, cash register, label machine, shrink wrap machine, RPM, copy cake machine.
Contacts: Deals with customers and the general public on a daily basis, works with suppliers/vendors weekly, and deals with Federal/State Governmental or Regulatory Agencies yearly.
Confidentiality: Has access to confidential information including sales.
For information on company benefits visit Benefits | Hy-Vee.
Are you ready to smile, apply today.
