Top 14 Client success Jobs in York, Ny

Client Success Manager
CallTower, Inc. —Rochester, NY
- $68,000 - $80,000 a year
- 6 years
- Mid-level
- Bachelor's degree
- Paid parental leave
- Disability insurance
Quick Apply
5d
Customer Success Manager
Disguise Technologies Ltd —York, NY
- $95,000 - $110,000 a year
- Hybrid work
- English
- Mid-level
- Travel
Quick Apply
Customer Success Manager
Ambrell Corporation —Rochester, NY
- $85,000 - $95,000 a year
- Full-time
- ERP systems
- Mid-level
- 3 years
Quick Apply
9d
Customer Success Representative
Brite —Victor, NY
- $65,000 - $80,000 a year
- Email
- Azure
- Mid-level
- Windows
Lead Customer Experience Specialist
Honeywell —Pittsford, NY
- $53,200 - $66,500 a year
- Full-time
- Hybrid work
- Oracle
- Mid-level
- 3 years
- Health savings account
- Paid holidays
2d
Client Account Executive - Northeast Region
TELESOFT LLC DBA CALERO —Rochester, NY
- $75,000 - $90,000 a year
- Up to 50% travel
- Mid-level
- Bachelor's degree
Quick Apply
CS Team Lead I
AeroSafe Global —Rochester, NY
- $21 - $24 an hour
- Full-time
- Computer literacy
- Research
- Mid-level
Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)
Built By Shah —United States
- $4,000 - $7,500 a month
- Full-time
- Remote
- English
- Mid-level
- Communication skills
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Customer Success Manager
Disguise Technologies Ltd —York, NY
This role is responsible for driving long-term strategic customer success, adoption and advocacy across Disguise's key US accounts.
$95,000 - $110,000 a year
Quick Apply
Customer Success Manager
Ambrell Corporation —Rochester, NY
The ideal candidate is a hands-on, customer-focused leader with a strong background in technical manufacturing or field service for industrial capital equipment…
$85,000 - $95,000 a year
Quick Apply
9d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Medical RCM Client Account Manager
Accountable Revenue Cycle Solutions —Westerville, OH
Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred. Understand client operational, financial, and clinical…
$35 - $40 an hour
Quick Apply
Client Success Representative (Remote)
Demand.com —Columbus, OH
Work with internal experts to deliver excellent campaign leads and ensure clients are happy. Logical thinking to diagnose and resolve issues, recognizing when…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for client success in york, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client success jobs near york, ny

Customer Success Manager jobs in Rochester, NY

Customer Success Manager jobs in Boise, ID

Fintech Customer Support jobs in Remote

Customer Success Manager jobs in Rockwall, TX

Customer Success Manager jobs in Milford, CT

Customer Success Manager jobs in San Diego, CA

Work From Home Customer Service jobs in Atlanta, GA

Entry Level Account Manager jobs in Houston, TX

Student Success jobs in New York, NY

Hotel Manager jobs in Philadelphia, PA

Client Success Manager jobs in Lakeville, MN

Client Success Manager jobs in Saint Petersburg, FL

Client Success Manager jobs in Memphis, TN

Client Success Manager jobs in Omaha, NE

Construction Project Manager jobs in Portland, OR

Remote Chat Customer Service jobs in Miami, FL

Customer Success Manager jobs in Montana

Customer Success Manager jobs in Seattle, WA

Facilities Manager jobs in Tacoma, WA

Customer Success Manager jobs in Saint Peters, MO

Client Success Manager

CallTower, Inc. -
Rochester, NY

Quick Apply

Job Details

$68,000 - $80,000 a year
5 days ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer communication
Account management

Full Job Description

Job Purpose

The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR) existing customer base. The individual will play an active role in building partnerships with the accounts assigned to the Client Success Manager. This individual will reach into our customer organizations and build strong relationships with key points of contact. This role will manage many high- revenue accounts in accordance with our Client Success Program.

The Client Success Manager will work with cross-functional teams to respond to customer requests and address escalated issues. This individual will lead the Client Success Program as outlined for the customer based on account status maintaining accurate and up-to-date records in Salesforce. This individual will to take ownership of customers’ requests/issues and act with a sense of urgency while driving for resolution, and to exceed our customers’ expectations.

Duties:

Act as a customer advocate, ensuring customer satisfaction and growth.
Build and maintain strong relationships with key points of contact within customer organizations.
Manage high-revenue accounts in line with the Client Success Program.
Maintain accurate and up-to-date records in Salesforce and Client Success software.
Take ownership of customer requests/issues, act with a sense of urgency, and drive for resolution to exceed customer expectations.
Manage the day-to-day operational and tactical aspects of multiple customer escalations; effectively communicate plans, progress and status to both internal and external stakeholders.
Set up and execute regular account status and review calls with assigned accounts.
Understand and relay CallTower’s solution offering to customer; be able to understand customer needs and communicate how CallTower’s solutions can solve those needs.
Assist with additional quotes for CallTower services; process the orders in accordance with internal policies/processes.
Follow up with key customers who may feel dissatisfied, to ensure issue resolution and a satisfactory conclusion.
Engage and participate in up-sell/cross-sell activities, increase customer spend through the life of the contract though adding complimentary solutions.
Other duties may be assigned.

Skills/Qualifications:

Bachelor’s Degree or 6+ years of relate experience
5+ years of related experience, with a minimum of 3+ years of account management experience with high-revenue accounts, preferably in a technology-based industry.
Be able to effectively work in a very autonomous role with minimal supervision.
Customer focused personality, able to interact and influence at all levels of our organization, including executive levels.
Expert level customer service skills, ability to work independently and efficiently to meet deadlines, and adapt to a fast-paced dynamic environment.
Expert skills in the creation of and execution of customer presentations.
Ability to proactively set and manage expectations for customers and internal departments, maintain strong relationships.
Skilled with creation of reports and analyzing large data sets; Salesforce.com report/dashboard building experience preferred.
Excellent verbal and written communication skills, including excellent listening skills.
Occasional travel, up to 30%, occasionally on short notice.

Benefits:

Annual Market comp evaluation
85% employer paid Medical plans (HDHP and PPO options)
Dental/Vision
PTO accrual starts day one
100% 401k match on first 4%
Paid Parental Leave
100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass

Quick Apply

Refine Your Search

client success jobs in york, ny

Client Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Representative

Lead Customer Experience Specialist

Client Account Executive - Northeast Region

CS Team Lead I

Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for client success in york, ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected