Top 1643 Customer success Jobs in York, Ny

Customer Success Manager
Disguise Technologies Ltd —York, NY
- $95,000 - $110,000 a year
- Hybrid work
- English
- Mid-level
- Travel
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Customer Success Representative
Brite —Victor, NY
- $65,000 - $80,000 a year
- Full-time
- Azure
- Mid-level
- Bachelor's degree
Technical Sales Representative
Markin Tubing, LP —Wyoming, NY
- $62,000 - $82,000 a year
- Full-time
- Background check
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
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Bilingual Universal Banker - (English/Spanish)
ESL Federal Credit Union —Rochester, NY
- $22.02 an hour
- Full-time
- High school diploma or GED
- Fingerprint clearance
- Communication skills
- Wellness program
- Paid holidays
Senior Operations Planner
Bristol Instruments, Inc. —Victor, NY
- $90,000 - $110,000 a year
- Full-time
- ERP systems
- Supervising experience
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Senior Relationship Banker
ESL Federal Credit Union —Rochester, NY
- $24.66 an hour
- Full-time
- Office
- High school diploma or GED
- Mentoring
- Wellness program
- 401(k) matching
Customer Program Manager
Gleason —Rochester, NY
- $80,000 - $120,000 a year
- Overtime
- Microsoft Outlook
- 5 years
- Computer literacy
- Tuition reimbursement
- Employee assistance program
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Mechanic
Gleason —Rochester, NY
- $28.00 - $33.96 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mechanic experience
- 401(k) matching
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WEEKDAY AFTERNOON CASHIER
Food Towne Market —North Chili, NY
- $16 - $17 an hour
- Part-time
- Basic math
- Analysis skills
- GAAP
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2d
Part-Time Merchandiser, Monday, Wednesday, Saturday, Day Shift
Summit Services Unlimited, Inc —Geneseo, NY
- $16.00 - $16.50 an hour
- Part-time
- Customer service
- Merchandising
- Driver's License
- Paid training
- Mileage reimbursement
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20h
HVAC Refrigeration Service Technician
Nextech —Rochester, NY
- $25 - $45 an hour
- Full-time
- Entry level
Diesel Mechanic
Regional Truck & Trailer —Henrietta, NY
- $23 - $35 an hour
- Full-time
- Dealership
- CDL A
- Mid-level
- Disability insurance
- Health insurance
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Outside Sales Representative - Plumbing
EDOS MFGRS REPS INC —Rochester, NY
- $70,000 - $90,000 a year
- Full-time
- Marketing
- Driver's License
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
8d
CMM Operator/ Inspector
Gleason —Rochester, NY
- $24 - $30 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- 401(k) matching
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Senior HR Specialist
Rotork —Rochester, NY
- $90,000 - $105,000 a year
- Full-time
- Hybrid work
- 6 years
- Bachelor's degree
- Mentoring
Quick Apply
Health, Safety, & Environmental Manager
Rotork —Rochester, NY
- $110,000 - $130,000 a year
- Full-time
- Mid-level
- Databases
- Bachelor's degree
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Project Manager - Commercial Orders
GoNetspeed —Rochester, NY
- $80,000 a year
- Full-time
- Mid-level
- Analysis skills
- Experience equivalent to degree accepted
Quick Apply
Appliance Install/ Repair Technician- Rochester
Palmer Food Service —Rochester, NY
- $20 - $25 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Sanitation
- Profit sharing
- Paid holidays
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Sales Associate
Meyer's RV —Caledonia, NY
- $50,000 - $150,000 a year
- Weekends as needed
- Dealership
- US work authorization
- In-person
- Paid holidays
- Health insurance
Quick Apply
8d
Machine Builder II
Gleason —Rochester, NY
- $23.00 - $30.68 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Cleaning
- 401(k) matching
Quick Apply

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customer success jobs near york, ny

Customer Success Manager

Disguise Technologies Ltd
York, NY

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Job Details

$95,000 - $110,000 a year

Benefits

Unlimited paid time off

Qualifications

Customer communication

Full Job Description

Role: Customer Success Manager

Level: Individual Contributor

Reporting into: Head of Success

Department: Customer Excellence

Location: Hybrid, NYC

The Role:

The Customer Success Manager will report directly to the Head of Customer Success and will work closely with the VP of Customer Excellence. The primary responsibility of the Customer Success Manager will be to manage the relationships with our key accounts in the region, and to ensure their success and satisfaction with our products and services. They will work cross functionally with other teams across the organisation, collaborating with several stakeholders (e.g Sales, Special Projects, Creative and Technical Services, Support, Product and Engineering) to both ensure the voice of the customer is well understood internally and customer needs are being met externally. This role is responsible for driving long-term strategic customer success, adoption and advocacy across Disguise's key US accounts.

The successful candidate will be an organised and confident self-starter with exceptional written and verbal communication skills. They will be able to understand and communicate the unique requirements and challenges of each key account, and develop customised strategies and action plans to ensure their success.

They will need to be proactive in applying themselves to a variety of projects, take the lead, and coordinate the efforts of many to ultimately deliver the best result for our customers.

Responsibilities:

Collaborate and lead cross-functional teams, to ensure seamless onboarding, implementation, and ongoing support for key accounts in the US region.
Serve as the primary point of contact and advocate for our key accounts, building strong relationships and maintaining regular communication to understand their needs and objectives.
Prepare annual account plans and regular account reviews (i.e. Quarterly Business Reviews) as required for key accounts.
Act as a customer advocate within the company, gathering feedback, suggestions, and feature requests from key accounts and effectively communicating them to the relevant teams.
Keep organised documentation of conversations with customers, including understanding their business strategies, challenges and opportunities.
In collaboration with the Project Management team, monitor customer-specific project timelines, deliverables, and budgets to ensure timely and successful project completion.
Maintain clear and open communication with accounts, providing regular project and/or product and services updates, addressing concerns, and managing expectations.
Apply strong organisational skills to effectively manage multiple accounts simultaneously, ensuring each customer and related projects receives the necessary attention and resources.
Clear reporting to the Head of Customer Success, VP of Customer Excellence & C-Team as required
Make decisions within given tolerance to ensure the success of the account

Success Measures

Customer retention and satisfaction
Product adoption and engagement
Successful delivery of strategic customer initiatives
Executive stakeholder relationships
Customer advocacy
Accurate account health reporting and forecasting

Experience and traits we're looking for:

Extensive experience managing B2B customer relationships and driving customer satisfaction
Strong commercial acumen and the ability to present formally to senior-level stakeholders with confidence
Excellent project management and leadership attributes including: customer relationship management, planning, task scheduling, communication management and presentation skills
Self-motivated individual with a confident and proactive approach. You have a growth mindset, always seeking opportunities to learn and stay updated with industry trends and best practices.
Detail-oriented with a focus on delivering high-quality results.
Possess exceptional English verbal and written communication skills with the ability to build rapport with customers, understand their needs, and provide clear guidance and support.
An understanding of Disguise technology and/or the Entertainment technology industry (preferred, but not required).
Experience of working in SaaS/Technology/Media/Creative industries would be considered an asset
Willingness to travel across the US as required

This is the the basic salary range for U.S. based candidates: USD $95-110,000 per year
Compensation for candidates based outside the U.S. will be determined in line with local market benchmarks and internal equity

About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.

Don't Disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.

Our values

Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.
Evolutionary. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game.
Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest.
Resilience. We don't give up until we find the right solution, even if it means going outside our remit.
Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.

Our benefits

We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
Hybrid working between home and our offices (dependent on role and location)
Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes
Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
Training, coaching & mentoring

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Refine Your Search

customer success jobs in york, ny

Customer Success Manager

Customer Success Representative

Technical Sales Representative

Bilingual Universal Banker - (English/Spanish)

Senior Operations Planner

Senior Relationship Banker

Customer Program Manager

Mechanic

WEEKDAY AFTERNOON CASHIER

Part-Time Merchandiser, Monday, Wednesday, Saturday, Day Shift

HVAC Refrigeration Service Technician

Diesel Mechanic

Outside Sales Representative - Plumbing

CMM Operator/ Inspector

Senior HR Specialist

Health, Safety, & Environmental Manager

Project Manager - Commercial Orders

Appliance Install/ Repair Technician- Rochester

Sales Associate

Machine Builder II

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