BVA Bears IT Solutions is seeking a Business Process Functional Senior Analyst. This role provides senior-level Tier 2 functional support for U.S. Navy enterprise ERP procure-to-pay operations. This role aligns to the duties currently performed by a senior analyst supporting Materials Management (MM) processes and focuses on hands-on issue resolution, business process analysis, cross-system coordination, and quality review of system changes impacting Purchase Requisition (PR) and Purchase Order (PO) processing.
The position serves as a primary functional support resource working directly with end users, program offices, and technical teams to ensure accurate, timely, and compliant execution of PR/PO business processes across multiple integrated ERP and external systems.
Key Responsibilities
- Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues.
- Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems.
- Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts.
- Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues.
- Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews.
- Support quality assurance, change management, and functional impact analysis for MM‑related system changes.
- Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance.
Basic Qualifications
- Experience providing functional support for ERP systems, preferably within Materials Management (MM).
- Knowledge of PR and PO business processes and related workflows.
- Experience analyzing and resolving system issues using ticketing tools (e.g., ServiceNow).
- Ability to document issue analysis, resolutions, and testing results clearly and accurately.
- Strong communication skills to support users and coordinate with technical and functional teams.
Specialized Experience
- Hands‑on support of PR/PO processing across multiple ERP‑integrated systems, including contract writing systems, GINV, PCard, and MILSTRIP PR/POs.
- Experience supporting Treasury interfaces and FIORI‑based workflows.
- Functional understanding of ERP configuration, purchasing structures, and design specifications.
- Participation in functional quality assurance, defect identification, and Tier 3 escalation support.
- Experience supporting U.S. Navy or large enterprise operational environments.
Required Qualifications
- Bachelor’s degree in Business, Information Systems, Supply Chain, Finance, or a related field or equivalent relevant experience (typically 4–6 years).
- Experience providing Tier 2 functional support for an enterprise ERP system, with emphasis on Materials Management, procurement, PR/PO processing, or related business functions.
- Proven ability to analyze, troubleshoot, and resolve ERP workflow, configuration, and interface issues across integrated systems.
- Experience supporting users and managing incidents through a ticketing or case management system (e.g., ServiceNow).
- Working knowledge of PR/PO business processes, document types, and approval workflows.
- Ability to document issue analysis, resolutions, and testing results in a clear, accurate, and audit‑ready manner.
- Strong communication and collaboration skills, with the ability to coordinate effectively with functional, technical, and business stakeholders.
- Ability to manage multiple priorities in a fast‑paced, enterprise support environment while meeting service expectations.
Preferred Qualifications
- Prior experience supporting U.S. Navy ERP environments or other DoD financial/logistics systems.
- Experience with SAP MM and FIORI applications.
- Background in UAT planning/execution and business requirement validation.
- Experience mentoring or supporting knowledge transfer within a functional support team.
- Familiarity with audit, compliance, and government business rules related to procurement and financial systems.
Key Competencies
- ERP Functional Expertise: Strong understanding of ERP Materials Management and procurement business processes, including PR/PO workflows.
- Issue Analysis & Problem Solving: Ability to quickly analyze incidents, identify root causes, assess downstream impacts, and determine effective resolution paths.
- Ticket & Case Management: Skilled in prioritizing, tracking, and resolving support tickets while meeting service‑level expectations.
- Cross‑Functional Collaboration: Effective coordination with functional, technical, and program stakeholders to resolve cross‑system and cross‑organizational issues.
- Business Process Knowledge: Solid grasp of end‑to‑end procurement processes, document types, approvals, and system integrations.
- Quality & Compliance Focus: Commitment to adhering to approved design specifications, business rules, and audit requirements.
- User Support & Communication: Clear and professional communication skills for supporting end users and explaining system behavior or resolutions.
- Documentation & Knowledge Management: Ability to produce clear, accurate documentation and contribute to shared knowledge repositories.
- Change & Testing Support: Experience supporting system changes, UAT activities, and functional impact assessments.
- Adaptability & Workload Management: Ability to manage multiple issues in a fast‑paced enterprise support environment.
U.S. Citizenship Requirement:
This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.
Equal Employment Opportunity:
BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law.
Flexible work from home options available.
