Top 13 Guest service agent Jobs in Youngstown Oh

Guest Service Agent
DoubleTree by Hilton Youngstown Downtown —Youngstown, OH
- $13 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
1d
Guest Service Agent
OTH Hotels Resorts —Youngstown, OH
- $13 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
1d
Guest Services Agent
Fairfield Inn Niles —Warren, OH
- Computer literacy
- Hotel
- High school diploma or GED
7d
Front Desk Receptionist
Candlewood Suites Austintown —Austintown, OH
- $13 - $15 an hour
- Part-time
- Hotel
- Accounting
- Computer skills
- Paid training
- Paid time off
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Front Desk Agent
Home2 Suites by Hilton Youngstown —Youngstown, OH
- $13 - $14 an hour
- 8 hour shift
- Hotel
- Organizational skills
- In-person
Quick Apply
5d
Front Desk Agent
Comfort Suites Youngstown North —Youngstown, OH
- From $14 an hour
- Part-time
- Hotel
- High school diploma or GED
- Accounting
- Free parking
- Health insurance
Quick Apply
Guest Service Agent
Youngstown Hampton Inn and Suites by Hilton Warren/Niles —Niles, OH
- $13 - $14 an hour
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
2d
Front Desk Agent
Fairfield Inn & Suites —Youngstown, OH
- $12 - $15 an hour
- Weekends as needed
- Hotel
- US work authorization
- Computer skills
Quick Apply
5d
Guest Services Representative
Holiday Inn Express & Suites Youngstown N (Warren/Niles) —Warren, OH
- $13.00 - $13.75 an hour
- Part-time
- Hotel
- No degree
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Service BDC Representative - Toyota of Boardman - Boardman OH
Preston Automotive Group —Boardman, OH
- $14 an hour
- Spanish
- Sales
- Dealership
- Paid training
- Health insurance
Quick Apply
1d
Night Auditor/Front Desk Clerk
Best Western Plus Dutch Haus Inn & Suites —Columbiana, OH
- From $12 an hour
- Part-time
- Writing skills
- Hotel
- US work authorization
- Dental insurance
- Vision insurance
Quick Apply
10d

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Front Desk Agent
The Westin Great Southern Columbus —Columbus, OH
You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation…
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3h
Guest Service Representative
Sonesta —Columbus, OH
Valid driver’s license required. Register guests, issue room keys, and provide information on hotel services and room location. Paid Vacation and Sick Days.
8d

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Guest Service Agent

DoubleTree by Hilton Youngstown Downtown
Youngstown, OH

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Job Details

Part-time
$13 an hour
1 day ago

Qualifications

Computer operation
High school diploma or GED
Customer engagement
Conflict management
Property management systems (PMS)
Computer skills

Full Job Description

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.
Job Title Guest Service Agent Location Property
Department Rooms Property, if applicable Property Specific
FLSA Non-Exempt Direct Supervisor Front Office Manager

Job Overview
The Guest Service Agent serves as the first point of contact for hotel guests, delivering exceptional customer service and ensuring a seamless and welcoming guest experience. This role is responsible for managing check-in and check-out procedures, handling reservations, responding to guest inquiries, and supporting front office operations while maintaining a professional and friendly demeanor at all times.

This position operates in a fast-paced, guest-facing hotel front office environment requiring frequent standing, direct guest interaction, and the ability to manage multiple tasks simultaneously. The role involves shift-based scheduling, including evenings, weekends, and holidays. Success in this role requires strong communication skills, attention to detail, and a consistent focus on delivering outstanding guest service in a dynamic hospitality environment.

Job Responsibilities

Greet guests warmly upon arrival and provide efficient check-in and check-out services.
Manage room reservations using hotel property management software.
Respond to guest inquiries, requests, and complaints promptly and professionally.
Provide information about hotel amenities, services, and local attractions.
Handle billing, payments, and cash transactions accurately and securely.
Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
Answer phone calls, emails, and other guest communication channels.
Maintain accurate guest records and front office documentation.
Upsell rooms and promote hotel services when appropriate.
Support overall front office operations as needed.

Job Requirements
Education: High school diploma or equivalent required; hospitality degree preferred.

Experience: Previous customer service or hospitality experience preferred.

Travel required: No travel required; position is fully property-based.

Physical Requirements

Frequent standing during entire shift at front desk or lobby area.
Frequent walking and guest interaction throughout shift.
Occasional lifting/carrying up to 25–50 lbs.
Ability to work in a fast-paced, guest-facing environment.
Flexible schedule, including evenings, weekends, and holidays.

Skills and Abilities:

Strong customer service and guest engagement skills.
Excellent communication and interpersonal abilities.
Strong problem-solving and conflict resolution skills.
High attention to detail and accuracy.
Ability to multitask in a fast-paced environment.
Basic computer skills and familiarity with reservation systems (PMS).
Strong time management and organizational skills.
Ability to work effectively as part of a team.
Professional appearance and demeanor.

Certifications: None required (hospitality certifications preferred).

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.

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