Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future. Apply now and make our success story yours too!
POSITION SUMMARY
The RMA Coordinator plays a key role in ensuring efficient processing and management of returned materials (RMAs), customer service requests, and internal service operations. This role is responsible for end-to-end handling of customer returns, coordinating logistics, maintaining system records, and supporting internal teams with order fulfillment and service documentation. The ideal candidate will be detail-oriented, highly organized, and capable of multitasking in a fast-paced technical service environment.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Exercise of judgment, discretion, and tact are required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The department’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Employees must follow all quality and safety procedures of the company and must abide by the corporate Code of Conduct in all situations.
Duties
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Customer Support:
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Address customer requests for RMAs via email.
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Issue RMAs to customers.
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Provide customer support via email.
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Provide price quotes for valve repairs.
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Portal & System Management:
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Update customer portals.
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Update Valve Tracker.
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Returns & Service Operations:
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Receive all inbound RMA returns.
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Relocate valves as needed.
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Service Documentation & Pricing:
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Invoicing service orders.
POSITION QUALIFICATIONS
Competency Statement(s)
- Accountability – Takes personal responsibility for the quality and timeliness of work.
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Communication, Oral and Written – Effectively conveys information and ideas to others.
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Customer Focus – Builds and maintains satisfaction with internal and external stakeholders.
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Detail Oriented – Pays attention to the minute details of tasks and projects.
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Problem Solving – Resolves difficult challenges effectively and promptly.
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Time Management – Manages time effectively to prioritize tasks and meet deadlines.
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Adaptability – Adjusts to changing business needs and workplace conditions.
SKILLS & ABILITIES
Education:
Any combination of education, training, and experience equivalent to graduation from High School, or that would provide required knowledge, skill, and ability to successfully perform the assigned job duties.
Experience:
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Basic math skills.
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1 year of customer service experience.
Computer Skills:
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Experience with Microsoft Office Suite.
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands
Stand O
Walk O
Sit C
Manually Manipulate O
Reach Outward O
Bend O
Lift/Carry
30 lbs or less O
Other Physical Requirements
Ability to wear Personal Protective Equipment (PPE) - As required
WORK ENVIRONMENT
Office environment with occasional visits to operational areas.
The targeted compensation range for this position is $37,440.00–$41,600.00 annually (or $18.00–$20.00 per hour), depending on qualifications, skills, and relevant experience.
Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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