Top 2 Customer support & client services managers Jobs in Yuba City, Ca

Community Resource Center Lead
In Field Strategies —Yuba City, CA
- $40 an hour
- Extended hours
- 18 years or older
- Spanish
- Mid-level
- Paid training
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Community Resource Center Lead
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Community Resource Centers (CRCs) are designed to provide visitors a safe location to meet basic power needs (i.e., charging cell phones and laptops and Wi-Fi…
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Community Resource Center Lead

In Field Strategies -
Yuba City, CA

Quick Apply

Job Details

$40 an hour

Benefits

Paid training

Qualifications

Customer communication
Managing teams in a customer support role
Workplace dispute resolution
Leading team collaboration initiatives
Time & attendance systems
Mobile devices

Full Job Description

Customer Service Lead Opportunity

Community Resource Centers (CRCs) are designed to provide visitors a safe location to meet basic power needs (i.e., charging cell phones and laptops and Wi-Fi access), and provide up-to-date information in communities when a community-wide power shutoff occurs.

In Field Strategies is looking for qualified candidates to serve as Customer Service Leads (CSLs) at CRCs in throughout Central and Northern California. Successful candidates will be added to an Eligible to Work List. While paid training opportunities will be provided throughout the year, it is expected that most work assignments will be during peak fire season (June – January) and during periods of high wind, heavy rain or snow.

Work would range from 1-10 days with events averaging 2-3 days. It will likely include 8-hour shifts and working with community members during emergency situations. Ideal candidates will enjoy working with people and be able to follow clearly defined work and safety procedures.

CSLs will be responsible for:

Serving as lead staff member at site

Ensuring CRC site operations run smoothly

Managing 1-2 Customer Service Support (CSS) staff

Leading safety briefing meetings before shifts with onsite staff

Greeting visitors, managing visitor inquiries and handing out supplies

Supporting CRC setup, including setting up signage and supplies

Ensuring all staff and site visitors follow safety guidelines and procedures

Following safety and operational procedures, including media inquiries

Providing clear and detailed reporting during and after each shift, and ensuring that reports are submitted on time

Maintaining consistency between shift changes by communicating with incoming/outgoing CSL

Managing and reporting inventory accurately

Preparing incident reports and helping resolve onsite issues

Providing information to customers on available resources

Helping ensure ADA and AFN accessibility for the site

Maintaining regular communication with offsite team

Qualifications (Required)

Be at least 18 years old

High school diploma, GED or equivalent work experience

2+ years' work experience in a community outreach or customer service position with direct customer contact in a fast-paced, structured environment and/or previous experience working on-site as a Customer Service Support staffer

Experience leading small teams

Experience working in a team environment

Must own smartphone

Ability to resolve interpersonal conflict and maintain professionalism at all times

Ability to follow and enforce procedures, guidelines and policies

Ability to use smartphone and web applications or other reporting tools to track CRC attendance, resources, information, etc.

Available to work flexible schedules, extended hours, nights and weekends

Ability to lift up to 25 pounds

Access to reliable transportation to travel to and from assigned work location

Ability to report to work location on short notice (typically 24-48 hours from time of notification)

Preferred (Not Required)

Ability to travel to sites up to 250 or more miles away from home

Fluent in additional language(s)

o Spanish, Mandarin or Cantonese, Korean, American Sign Language (ASL), Vietnamese, or Tagalog

Education

High school diploma, GED or equivalent work experience (Required)

Pay

$40/hr

Quick Apply

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customer support & client services managers jobs in yuba city, ca

Community Resource Center Lead

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