Top 46 Customer service manager Jobs in Zephyrhills Fl

Director, Customer Experience Operations
WellDyne —Lakeland, FL
- $100,000 - $120,000 a year
- Analysis skills
- Bachelor's degree
- Organizational skills
Quick Apply
5d
Call Center Supervisor
Inktel —Tampa, FL
- $48,000 - $50,000 a year
- Full-time
- Mid-level
- Leadership
- 2 years
- Disability insurance
- Health insurance
Quick Apply
5d
Service and Parts BDC Director Gator Ford
Morgan Auto Group —Seffner, FL
- Full-time
- Mid-level
- Team management
- Disability insurance
- Health insurance
Quick Apply
Customer Care Red Alert Supervisor
Rooms To Go —Lakeland, FL
- Full-time
- Mid-level
- US work authorization
- 2 years
- Disability insurance
- Health insurance
Customer Relations Manager (Aircraft Maintenance) - Tampa, FL
Textron Aviation —Tampa, FL
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
- Adoption assistance
- 401(k) matching
Call Center Sales Supervisor - Verizon
OneTouch Direct —Tampa, FL
- $39,520 - $49,920 a year
- Full-time
- Mid-level
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Service (Route Manager) - Tampa, FL
Canteen —Tampa, FL
- Full-time
- Background check
- Sales
- Merchandising
- Commuter assistance
- Paid parental leave
Quick Apply
Director of Customer Growth
Master Trades Group —Tampa, FL
- $150,000 - $160,000 a year
- Remote
- 7 years
- Marketing
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Operations Manager
CR Fitness Holdings, LLC —Land O' Lakes, FL
- $30,000 - $45,000 a year
- Weekends as needed
- Management
- Computer literacy
- Mid-level
Quick Apply
Customer Care Supervisor
Canine Cabana LLC —Brandon, FL
- $17 - $18 an hour
- 8 hour shift
- Hybrid work
- Mid-level
- Organizational skills
- Leadership
- Health insurance
- Paid time off
3d
Customer Service Mgr
Winn-Dixie —Seffner, FL
- Morning shift
- Background check
- Inventory management
- Mid-level
4d
Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —Tampa, FL
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply
4d
Customer Service Area Lead
P3 Lake Louisa LLC —Clermont, FL
- $15.50 - $18.00 an hour
- Full-time
- Ability to walk for extended periods
- Merchandising
- Mid-level
- Health insurance
- Paid time off
Senior Vice President, Customer Success
Ashley Furniture Industries, LLC. —Tampa, FL
- Bachelor's degree
- Travel
- US work authorization
- Profit sharing
- Health insurance
Client Success Manager East Side (3 | 4) - 100325
Pink Callers —Tampa, FL
- $18 - $21 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- High school diploma or GED
- Paid training
- Paid time off
Quick Apply
Member Experience Manager - New Gym Opening!
EōS Fitness —Brandon, FL
- $18 - $20 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Customer Experience Supervisor I
JCPenney —Brandon, FL
- $21.00 - $26.25 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Group Leader - Customer Service
CSL Plasma —Lakeland, FL
- Extended hours
- Bilingual
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Plant City, FL
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Personal Lines Customer Service Manager
Safepoint MGA, LLC —Tampa, FL
- Full-time
- 5 years
- Computer literacy
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply

I want to receive the latest job alert for customer service manager in zephyrhills fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near zephyrhills fl

Customer Service Manager jobs in Tampa, FL

Call Center Supervisor jobs in Tampa, FL

Workforce Manager jobs in Tampa, FL

Director Of Customer Service jobs in Tampa, FL

Client Success Manager jobs in Tampa, FL

Customer Service Supervisor jobs in Lakeland, FL

Customer Service Manager jobs in Longmont, CO

Customer Service Manager jobs in Florida

Customer Service Manager jobs in South Carolina

Manager jobs in Gulfport, MS

Customer Success jobs in Sacramento, CA

Airline Customer Service jobs in Oklahoma City, OK

Customer Service Manager jobs in Madison, WI

Customer Service Representative Part Time Remote jobs in Michigan

Senior Vice President Of Customer Success jobs in Remote

Remote Customer Service jobs in Norman, OK

Senior Accountant jobs in Phoenix, AZ

Senior Vice President Of Customer Success jobs in Reston, VA

Senior Vice President Of Customer Success jobs in Seattle, WA

Senior Vice President Of Customer Success jobs in Cambridge, MA

Director, Customer Experience Operations

WellDyne -
Lakeland, FL

Quick Apply

Job Details

$100,000 - $120,000 a year
5 days ago

Qualifications

Vendor relationship building
Stakeholder relationship building
Senior leadership

Full Job Description

Summary
The Director, Customer Experience Operations sits within Customer Care and serves as a critical conduit between internal operations and cross-functional partners, including Client Services, IT, and other support teams. This role is responsible for ensuring alignment across stakeholders to deliver seamless client experiences, drive operational performance, and resolve issues effectively. By bridging communication, translating client and customer needs into actionable plans, and leading cross-functional coordination, the Director plays a key role in enhancing service delivery, supporting program success, and maintaining strong client relationships. (This role may or may not have direct reports).

Essential Duties and Responsibilities

Lead and facilitate client call calibrations to ensure alignment on quality standards, expectations, and performance outcomes.
Manage and conduct Quarterly Business Reviews (QBRs), providing insights, performance metrics, and strategic recommendations to clients.
Collaborate with cross-functional teams to gather, define, and document client requirements, supporting the setting up of new programs and successful implementations.
Oversee vendor management, including ownership of external partner relationships with a focus on performance monitoring, reporting, and continuous improvement.
Scope and define VCP (Voice/Customer Platform) projects, serving as the primary interface with technology teams to ensure accurate requirements and successful execution.
Drive performance management initiatives, partnering with supervisors and managers to improve key operational metrics such as Average Handle Time (AHT), quality, and overall service delivery.
Own and manage client escalations, conducting deep-dive analysis to determine root cause, assess business impact, and drive corrective actions through to resolution.
Identify systemic issues and recurring trends, prioritizing the highest-impact opportunities and partnering with cross-functional teams to implement sustainable solutions.
Proactively chase down resolution paths across teams, ensuring accountability, timely follow-up, and clear communication to stakeholders and clients.
Analyze performance data and operational trends to identify opportunities for improvement and enhance client satisfaction.
Provide leadership coverage for the VP and Senior Director, ensuring continuity of operations, decision-making, and team support as needed.
Foster strong client relationships through proactive communication, issue resolution, and continuous alignment on business goals.
Provides leadership and guidance to team members and cross-functional partners and may assume direct people management responsibilities as required.
Additional duties as assigned.

Education and Experience

Bachelor’s degree in business administration, Communications, or a related field preferred (or equivalent work experience).
10+ years of leadership experience in client experience, customer operations, or call center management.
Proven experience managing client relationships and leading performance-driven initiatives.
Experience handling complex escalations and root cause analysis in a client-facing environment.
Experience with vendor/outsourced partner management strongly preferred.
Demonstrated experience supporting program implementations and cross-functional project work.
Experience leading and motivating teams, both through direct reporting relationships and through influence in a cross-functional environment.

Knowledge, Skills and Abilities

Strong understanding of call center operations, performance metrics (AHT, quality, NPS, etc.), and continuous improvement practices.
Advanced problem-solving and root cause analysis skills, with the ability to translate findings into actionable solutions.
Excellent client-facing communication and presentation skills, including experience leading QBRs and managing escalations.
Ability to prioritize and manage high-impact issues under pressure, ensuring timely resolution and stakeholder satisfaction.
Strong project management and organizational skills, with the ability to manage multiple priorities simultaneously.
Experience collaborating with technology teams to scope and implement solutions.
Proven ability to influence and coach leaders (supervisors/managers) to drive performance improvements.
Strong analytical skills with the ability to interpret data and identify trends.
Ability to build and maintain relationships with internal stakeholders, clients, and external vendors.
High level of adaptability and ability to operate effectively in a fast-paced, evolving environment.

Quick Apply

Refine Your Search

customer service manager jobs in zephyrhills fl

Director, Customer Experience Operations

Call Center Supervisor

Service and Parts BDC Director Gator Ford

Customer Care Red Alert Supervisor

Customer Relations Manager (Aircraft Maintenance) - Tampa, FL

Call Center Sales Supervisor - Verizon

Customer Service (Route Manager) - Tampa, FL

Director of Customer Growth

Operations Manager

Customer Care Supervisor

Customer Service Mgr

Temporary Workforce Management Specialist

Customer Service Area Lead

Senior Vice President, Customer Success

Client Success Manager East Side (3 | 4) - 100325

Member Experience Manager - New Gym Opening!

Customer Experience Supervisor I

Group Leader - Customer Service

Branch Operations Supervisor - Commercial Insurance

Personal Lines Customer Service Manager

I want to receive the latest job alert for customer service manager in zephyrhills fl

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected