Top 274 Desktop Technician I Jobs

Desktop Support Technician I (Virtual Service Tech)
Empower AI Inc. —Remote
- Full-time
- Microsoft Outlook
- Windows
- High school diploma or GED
Desktop Support Technician I
Empower AI Inc. —Remote
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- High school diploma or GED
Level 1 IT Technician
SDG Corporation —Remote
- Full-time
- Remote
- Windows
- High school diploma or GED
- Organizational skills
IT Technician I
CKC Laboratories, Inc. —Mariposa, CA
- $20 - $25 an hour
- Full-time
- Computer science
- Computer Science
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
Maintenance Technician I
Images Properties —Clackamas, OR
- $30 - $35 an hour
- Overtime
- Clean driving record
- Ability to walk for extended periods
- Computer literacy
- Mileage reimbursement
- Health insurance
Quick Apply
Level 1 Help Desk Support Technician
Custom Computer Specialists —Plainfield, CT
- $40,000 - $48,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Level 1 Help Desk Support Technician
Custom Computer Specialists —Lebanon, CT
- $40,000 - $48,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Apartment Maintenance Technician - Cinnamon Villas I & II
Buckingham Property Management —Lemoore, CA
- $23 an hour
- Weekends as needed
- Mid-level
- Driver's License
- Driving
- Paid holidays
- Health insurance
Quick Apply
7d
Technologies Technician I (Desktop Support - Entry Level) - Columbia SC/onsite
Software Technology Inc —Columbia, SC
- Full-time
- Office
- High school diploma or GED
- In-person
Quick Apply
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows
Desktop Support Technician I
AmTrust Financial Services, Inc. —Maitland, FL
- $19 - $28 an hour
- Overtime
- Mid-level
- Children
- Travel
- Health insurance
- Dental insurance
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
Desktop Support Technician I
Cape Fox Shared Services —Chantilly, VA
- $26 - $31 an hour
- Microsoft Outlook
- Computer Science
- Computer literacy
- Paid holidays
- Disability insurance
3d
IT Support Technician I
U.S. District Court - District of Arizona —Phoenix, AZ
- $51,633 - $83,960 a year
- Online Application
- Microsoft Outlook
- Word processing
- Pass drug screening
Help Desk Technician I (5833)
Three Saints Bay, LLC —Manassas, VA
- $24 - $30 an hour
- Background check
- Computer science
- Microsoft Outlook
Quick Apply
Service Desk Technician I
Assetmark —Chicago, IL
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- US work authorization
- Health savings account
- Health insurance
IT Support Technician I
U.S. Courts —Phoenix, AZ
- $51,633 - $83,960 a year
- Online Application
- Microsoft Outlook
- Word processing
- Pass drug screening
- Paid parental leave
- Paid holidays
Level I Desktop Support Technician
Nutramax Laboratories —Lancaster, SC
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
IT Help Desk Technician (Level I)
Inventiv Technologies, LLC —Scottsdale, AZ
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
Quick Apply
Tier 1 Desktop Support Technician
Culp Elliott & Carpenter, PLLC —Charlotte, NC
- Full-time
- Background check
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply

I want to receive the latest job alert for Desktop Technician I

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Desktop Technician I jobs near

Entry Level IT Technician jobs in Remote

Desktop Support Technician jobs in Columbia, SC

Helpdesk Technician jobs in Washington, DC

Desktop Support Technician jobs in Chantilly, VA

IT Support jobs in Phoenix, AZ

Maintenance Technician jobs in Clackamas, OR

IT Support jobs in Bethesda, MD

Desktop Support Technician jobs in Remote

Service Desk Technician jobs in Chicago, IL

Desktop Support Technician jobs in Charlotte, NC

Helpdesk Support jobs in Los Angeles, CA

Peer Support Specialist jobs in Rochester, NY

Chat Support jobs in Puerto Rico

Helpdesk Support jobs in Hollywood, FL

Helpdesk Support jobs in Houston, TX

Peer Support Specialist jobs in Newport News, VA

Helpdesk Support jobs in Oklahoma City, OK

Peer Support Specialist jobs in Arkansas

Controls Technician jobs in San Francisco Bay Area, CA

Ophthalmic Technician jobs in Portland, OR

Desktop Support Technician I (Virtual Service Tech)

Empower AI Inc. -
Remote

Apply Now

Job Details

Full-time

Qualifications

ITIL Foundation
In-person customer service
High school diploma or GED
Desktop (troubleshooting support)
Agile
Phone call management
Desktop administration

Full Job Description

Overview:

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities:

SUMMARY

DIGIT is seeking a Virtual Service Technician to join a fully remote, end-user device support team with a focus on deployment of new hardware via the refresh process. The VST is responsible for keeping a schedule of Google Meet appointments directly interfacing with end-user customers, supporting IT asset management through the ServiceNow application for asset and ticket management, and collaborating with the refresh care team, including IT warehouse personnel, as well as team members across various IT services departments including but not limited to: IT Asset Management, Regional Office Base Desk SIde Services, Mobile Device Management, and the IT Help Desk.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

Performs a variety of clerical and administrative duties pertinent to Help Desk
Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, Google Suite, standard MS Windows desktop applications, and network connectivity
Document all issues and generate incident tickets, detailing common issues or error trends.
Provides personal computer support, problem analysis, and hardware/software installation and configuration
Work with end users, resolving their software and hardware issues in an efficient manner.
Interacts daily with customers to ensure productivity; provides individual feedback
Responsible for scheduling and coordinating all training activities

-Communicate with end users to schedule appointments to set up new Government assets- either mobile or laptop, and assist end users with delivery/return of assets.

Maintains and posts daily event calendar; prepares and advertises future Help Desk event calendar
Maintain up to date knowledge of all company products, service procedures, and offerings to properly assist users.
Monitors team productivity and quality; provides individual feedback
Provide Help Desk assistance, including answering phones and for web content and monitoring the Help Desk mailbox
Maintains and verifies daily statistics; generates daily statistical reports
Maintains an audit trail and statistical records of all problems and conditions reported by the client
Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

Qualifications:

CONTRACT REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

Public Trust Clearance by start date.
ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
Applies fundamental concepts, processes, practices, and procedures on technical assignments.
Performs work that requires practical experience and training.
Work is performed under supervision.
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
May provide assistance concerning the use of computer hardware and software, including printing and installations.
Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

CONTRACT DESIRED QUALIFICATIONS

The following are DESIRED for this position:

ITILv4 Foundation Certification
Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
Must be willing to work a variety of shifts, including holidays as scheduled.

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

0-5 years of experience and high school diploma
Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies.
Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.
Viewing computer screens and sitting for long periods of time.
Travel is not required.

About Empower AI:

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Apply Now

Refine Your Search

Desktop Technician I jobs

Desktop Support Technician I (Virtual Service Tech)

Desktop Support Technician I

Level 1 IT Technician

IT Technician I

Maintenance Technician I

Level 1 Help Desk Support Technician

Level 1 Help Desk Support Technician

Apartment Maintenance Technician - Cinnamon Villas I & II

Technologies Technician I (Desktop Support - Entry Level) - Columbia SC/onsite

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Desktop Support Technician I

IT Support Technician I

Desktop Support Technician I

IT Support Technician I

Help Desk Technician I (5833)

Service Desk Technician I

IT Support Technician I

Level I Desktop Support Technician

IT Help Desk Technician (Level I)

Tier 1 Desktop Support Technician

I want to receive the latest job alert for Desktop Technician I

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected