Top 1280 Unit Leader Jobs

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Short Term Disability Unit Leader

MetLife -
Remote

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Job Details

Full-time
10 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Volunteer time off
Life insurance

Qualifications

Customer communication
Managing teams in a customer support role
Coaching
Team development
Supervising experience
Internal employee customer service
Data interpretation
Leading team collaboration initiatives
Individual consumer customer service
Risk & issue management
Team motivation (leadership skill)

Full Job Description

Role Overview:

Ensures that the team achieves or exceeds its business objectives in the areas of Claim Management Accuracy, Customer Centricity and Expense Management. Sets clear expectations of performance according to the MetLife vision and holds the team accountable to those expectations. Ensures that the team has the knowledge, skills, and tools to be successful and provides support as appropriate.

Key expectations:

Clearly articulate the vision of success, how each role, and individual contributes to that vision, and the specific expectations for each role and individual
Supports and guides assigned team members to ensure that they have the knowledge and skills, tools, and resources to be successful in achieving those expectations
Remove barriers to the success of the team or the individual
Identifies barriers and escalates to senior leaders in the organization as appropriate along with recommended solutions
Takes accountability for the team they lead and the results it produces for each of the key areas of performance; customer centricity, expense management, claim management accuracy.
Holds team accountable and provides positive reinforcement to team members that is directly linked to their behaviors and outcomes
Intervenes as required to address acute gaps in performance, either of individuals on the team, or the team as a whole
Analyzes data and implements strategies to address root causes of the gaps and monitor strategies
Identifies and implements strategies to enhance claim management and customer centricity effectiveness and efficiency of their team
Interacts effectively with claimants and internal/external customers, to understand and service their needs while addressing service issues swiftly
Drives Claim Management Accuracy and Customer Centricity through support of the QQA Program, claim file reviews and call monitoring
Achieves all Individual and Team outcomes through the management of their team

Key skills:

Strong verbal and written communication skills. Ability to articulate clearly to diverse audiences with different styles
Understanding of the broad business context, to include key business indicators, metrics, customer service scores, etc.
Influencing and motivation skills
Corporate courage
Ability to give and receive feedback in a non-judgmental and non-defensive manner
Comfort with conflict
Strong knowledge of Short-Term Disability claim practices and processes performed by the individuals they lead
Critical thinking skills
Strategic thinking skills
Strong listening skills
Ability to partner

Essential Business Experience and Technical Skills:

Required:

2+ years of supervisory experience demonstrate strong leadership and coaching skills. Extensive knowledge of STD
Strong analytical and decision-making skills with a focus on producing results. Creative problem-solving abilities and the ability to think outside the box
Excellent interpersonal and communication skills in both verbal and written form. Excellent customer service skills proven through internal and external customer interactions
Demonstrated conceptual thinking, risk management, ability to handle complex situations effectively
Organizational and time management skills, ability to effectively manage multiple systems and technology resources

Preferred:

Bachelor’s degree
7+ years of STD Insurance Claims experience
knowledge of STD, group disability, Workers Compensation, ERISA, Social Security and state laws

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies",Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s [1] #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

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