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National Project Manager – Scanning Services

ARC Document Solutions -
Ann Arbor, MI

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Job Details

Full-time
13 days ago

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Team leadership
Managing projects

Full Job Description

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

ARC Document Solutions is seeking a dynamic and experienced National Project Manager – Scanning Services to oversee the operations of our Document Scanning Centers across the United States. The successful candidate will be responsible for sales support activities, performing customer assessments and preparing sales proposals, coordinating with customers and ARC Service Centers to deliver scanning services and Project Management of strategic projects.

In this role you will:

Coordinate and support ARC's nationwide Scanning Centers to ensure consistent execution, operational efficiency, and successful project delivery
Lead and manage large-scale scanning and document conversion projects from inception through completion, ensuring all project milestones, quality standards, and timelines are achieved
Partner with customers and internal stakeholders to ensure all projects are delivered in accordance with approved Statements of Work (SOWs), contractual requirements, and service level expectations
Support Sales Representatives throughout the sales cycle by participating in customer assessments, solution design, project scoping, and proposal development
Conduct customer site assessments to evaluate document management requirements, workflow processes, project risks, and implementation strategies
Define detailed Statements of Work (SOWs), project plans, and operational requirements that align customer expectations with service delivery capabilities
Assist in negotiating and managing Master Service Agreements (MSAs), ensuring contractual terms support operational execution and customer objectives
Serve as the primary point of contact between customers, sales teams, and production operations to facilitate effective communication and issue resolution.
Monitor project performance, resource allocation, budgets, and deliverables to ensure successful outcomes and customer satisfaction.
Identify opportunities for process improvements, operational efficiencies, and best practices across all scanning and archiving projects.

Requirements:

Minimum of 5 years of experience in a leadership role, preferably in document scanning solutions.
Proven track record of successfully managing multiple projects simultaneously
Excellent communication, negotiation, and interpersonal skills
Ability to prioritize tasks, meet deadlines, and adapt to changing priorities

What We offer:

A generous compensation package
Annual Bonus
Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching
Excellent Company support and resources
Excellent Company Reputation - we consistently receive 5-star customer reviews
A management team that supports you and wants to see you be successful
A culture of caring for our employees

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.

We are an Equal Employment Opportunity (“EEO”) Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

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