Title: Line Service Technician / Aircraft Refueler
Location: Varies
Reports to: FBO Assistant Manager
Built Different:
At Jet Access: We elevate quality of life.
Expect it all at Jet Access and our family of companies that provide premier private air travel, charter, aircraft management, sales, maintenance, flight training, airport operation and management.
As a family-owned, professionally operated, and EOS-managed company, we are committed to growth and operational excellence. With private ownership and an employee-centric, values-driven approach, we move fast, care deeply, and act with purpose.
Our people are not just part of our culture—they help define it. Together, we're building something exceptional: a place where doing the right thing, taking care of each other, and delivering for our clients is more than a motto—it's how we work.
Our five core values aren't just words on a wall – they are lived principles that guide every decision we make: Safety First, Do the Right Thing for the Long Term, Take Care of Each Other, Relationships Matter, and Maintain Positivity.
Expect a safe, positive, fast paced, and growth-oriented environment.
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Expect a culture focused on the wellbeing and happiness of our Team Members and their families.
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Expect to work with a diverse and talented group of aviation professionals.
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Expect your voice to be heard.
Your future success is our priority - Expect it all.
The Jet Access Experience:
But here's what you really need to know: the energy at Jet Access is different, and you'll feel it from day one. We move with purpose and intensity. We think strategically, act decisively, and tackle challenges head-on. This isn't a place for coasting. We expect excellence, ownership, and the drive to do things right—even when it's harder. We push each other to be better while genuinely caring about each other's success.
Growth isn't just happening around us; we're driving it together. If you thrive in dynamic, high-performing environments where your contributions directly impact the business and your voice actually matters, you'll fit right in. Bring your energy, your expertise, and your commitment to excellence—and expect us to meet you with the same.
Your Impact:
The Line Service Technician ensures safe ground operations and delivers exceptional client service at our FBO location. This hands-on role provides essential ground services for private aircraft while maintaining our commitment to safety excellence and superior client experiences that reflect Jet Access's values and reputation.
Your Competitive Edge:
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Starting hourly rate varies depending on location and experience
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Overtime pay for all hours over 40 hours per week
Our commitment to "Take Care of Each Other" shows up in everything we offer—generous benefits, competitive wages and retirement plan matching, paid vacation and holidays, excellent training programs, and discounted flight training. You'll join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve success, both for the business and your personal growth.
What the Days Look Like:
- Variable schedule during airport hours
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On call, evening, weekend and holiday hours required
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Flexibility required for flight operations and customer needs
Where You Make Your Mark:
As a Line Service Technician at Jet Access, you'll ensure safe ground operations while delivering exceptional client service at our FBO location. Here's what your role encompasses:
Aircraft Ground Operations
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Marshal and park aircraft safely on the ramp using proper hand signals and procedures
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Conduct aircraft towing operations on ramp and in/out of hangars with precision and care
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Perform aircraft fueling operations following all safety protocols and quality standards
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Execute quality control procedures for fuel farms to ensure fuel integrity
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Direct and coordinate ramp movement for all arriving and departing aircraft
Client Service Excellence
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Provide concierge-level service to pilots, passengers, and aircraft owners
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Operate point-of-sale systems with accurate client billing and documentation
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Transport flight crews and passengers using follow-me vehicles and ground transportation
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Anticipate client needs and deliver personalized service experiences
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Upsell services and amenities to enhance client satisfaction and increase revenue
Safety and Operations Support
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Maintain "Safety First" mentality, recognizing and practicing all safety policies and procedures
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Sort, route, load and unload packages and cargo from aircraft
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Operate tugs, trucks, and specialized ground support equipment safely and efficiently
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Maintain clean and organized ramp and hangar areas
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Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access's continued growth and success
Your daily work embodies our core values by prioritizing safety in every task, building meaningful relationships with clients and colleagues, and maintaining a positive attitude that enhances our team culture and client experience.
What will make you successful:
Required Skills & Experience:
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High School Diploma or General Education Degree (GED) equivalent
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Valid state driver's license with clean driving record
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Ability to regularly lift and/or move up to 50 lbs
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Ability to stand for up to 8 hours while bending, kneeling, stooping, and reaching
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Excellent interpersonal, verbal, and written communication skills
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Proficient computer skills and ability to read and respond to email communications
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Must successfully pass background check and drug test
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Commitment to Jet Access's core values of safety, excellence, and positive culture
Additional Qualities That Will Make You Successful:
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Prior experience in General Aviation and Line Service operations
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Previous client service experience, particularly in premium service environments
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Mechanical aptitude and interest in aviation equipment and procedures
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Ability to work independently while maintaining attention to detail
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Professional appearance and demeanor when interacting with high-net-worth clients
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Team-oriented mindset with willingness to support colleagues
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Adaptability to changing priorities and weather conditions
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Strong work ethic with commitment to excellence in all tasks
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Interest in aviation and eagerness to learn about aircraft operations
Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
