Top 455 Airline reservation agent Jobs

Customer Service Supervisor- SEA Airport
PrimeFlight Aviation Services Inc —SeaTac, WA
- $24.46 an hour
- Weekends as needed
- Background check
- 18 years or older
- 5 years
- Health insurance
- Dental insurance
Quick Apply
BOS Passenger Service Agent (languages needed, Portuguese, Vietnamese, Cambodian, Korean & Spanish)
Swissport International AG —Boston, MA
- $20 an hour
- Part-time
- Experience working with individuals with disabilities
- High school diploma or GED
- Typing
IAD Passenger Service Agent Spanish Speaking
Swissport International AG —Dulles, VA
- $18.50 an hour
- Part-time
- Experience working with individuals with disabilities
- High school diploma or GED
- Typing
IAD Passenger Service Agent Bilingual (Japanese, Korean, Vietnamese or Chinese)
Swissport International AG —Dulles, VA
- $18.50 an hour
- Part-time
- Experience working with individuals with disabilities
- High school diploma or GED
- Typing
Airport Agent - Ramp and Customer Service
Envoy Air Inc. —La Crosse, WI
- $14.36 an hour
- Part-time
- 18 years or older
- English
- High school diploma or GED
- Life insurance
12d
Supervisor, Customer Services
Envoy Air Inc. —Nashville, TN
- Weekends as needed
- Background check
- 18 years or older
- English
Airport Agent - Ramp and Customer Service
Envoy Air Inc. —Medford, OR
- $16.89 an hour
- Part-time
- 18 years or older
- English
- High school diploma or GED
- Life insurance
IAD Passenger Service Agent Bilingual (Japanese, Korean, Vietnamese or Chinese)
Swissport International AG —Dulles, VA
- $18.50 an hour
- Part-time
- Experience working with individuals with disabilities
- High school diploma or GED
- Typing
Airport Agent - Ramp and Customer Service
Envoy Air Inc. —Green Bay, WI
- $15.20 an hour
- Part-time
- 18 years or older
- English
- High school diploma or GED
- Life insurance
Supervisor, Customer Services
Envoy Air Inc. —Charleston, SC
- Weekends as needed
- Background check
- 18 years or older
- English
Airport Agent - Ramp and Customer Service
Envoy Air Inc. —Amarillo, TX
- $13.23 an hour
- Extended hours
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Health insurance
Supervisor, Customer Services
Envoy Air Inc. —Wichita, KS
- Weekends as needed
- Background check
- 18 years or older
- English
Director – Customer Automation
United Airlines —Chicago, IL
- $159,790 - $207,998 a year
- Full-time
- Hybrid work
- 3 years
- Bachelor's degree
- Product management
- Paid holidays
- Disability insurance
Reservations Agent
Sterling —Orlando, FL
- Weekends as needed
- English
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Lead Airport Agent - Customer Service
Envoy Air Inc. —Los Angeles, CA
- $32.65 an hour
- Weekends as needed
- Microsoft Word
- 18 years or older
- Computer literacy
- Life insurance
Airline Ticketing Agent - DFW Airport
Hallmark Aviation Services —Dallas-Fort Worth, TX
- 18 years or older
- Microsoft Excel
- Computer literacy
- Paid training
- Dental insurance
Full-Time ORD Customer Service Airport Agent
Envoy Air Inc. —Chicago, IL
- Weekends as needed
- 18 years or older
- Computer literacy
- English
12d
(BOS) Customer Service Agent (Part Time)
Boutique Air —San Francisco, CA
- Part-time
- Clean driving record
- Management
- Computer literacy
- Paid training
- Health insurance
Product Manager - Conversational Automation
United Airlines —Chicago, IL
- $112,480 - $146,540 a year
- Full-time
- Mid-level
- Bachelor's degree
- Product management
- Paid holidays
- Disability insurance
1d
Guest Service Agent- AVE Station
Brightline Trains —Miami, FL
- $20 an hour
- Weekends as needed
- 18 years or older
- Experience working with individuals with disabilities
- Basic math
Quick Apply

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Customer Service Supervisor- SEA Airport

PrimeFlight Aviation Services Inc -
SeaTac, WA

Quick Apply

Job Details

$24.46 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Managing teams in a customer support role
Writing skills
English
Supervising experience
Team management
Aviation
Mobile devices

Full Job Description

WHERE FRIENDLY TAKES FLIGHT – BECOME A CUSTOMER SERVICE SUPERVISOR TODAY!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Customer Service Supervisor is responsible for supervising and leading a team of customer service agents to ensure a smooth and efficient passenger experience. This role involves overseeing check-in and boarding processes, addressing passenger inquiries and concerns, and upholding compliance with airline policies and safety regulations. You will collaborate with various airport departments to optimize passenger services, resolve operational challenges, and contribute to maintaining a positive airport environment. Additionally, you will play a key role in training and developing customer service agents, monitoring performance, and fostering a culture of excellence in customer service delivery.

RESPONSIBILITIES

Oversee the daily operations of the customer service team to ensure high-quality passenger assistance
Monitor and evaluate the performance of customer service agents, providing feedback and coaching
Address and resolve escalated customer complaints and issues effectively
Train and mentor customer service staff in best practices and airport-specific procedures
Ensure team adherence to airline and airport policies, procedures, and service standards
Coordinate staff schedules, breaks, and shift rotations to maintain optimal service levels
Implement strategies to enhance customer satisfaction and streamline service processes
Maintain up-to-date knowledge of flight information, gate assignments, and airport services
Facilitate effective communication between customer service agents and other airport departments
Manage ticketing and reservation systems, overseeing booking changes and upgrades
Conduct regular team meetings to share updates, gather feedback, and discuss service improvements
Prepare reports on customer service activities, incidents, and performance metrics
Assist in the development and update of customer service manuals and training materials
Foster a positive and collaborative work environment, encouraging teamwork and employee engagement
Participate in recruiting and hiring new customer service staff
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management

QUALIFICATIONS

18 years of age or older
Must be legally authorized to work in the country of employment.
Communicate effectively in English (reading, writing, speaking)
5 years of customer service experience
2 years of Customer Service Lead
Knowledge of the Aviation Industry
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
May need to reach with arms and grasp with hands
May need to push, pull
May need to bend, stretch, squat, kneel
Exposure to moderate and at times high noise levels
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Pay: $24.46 per hour

Quick Apply

Refine Your Search

airline reservation agent jobs

Customer Service Supervisor- SEA Airport

BOS Passenger Service Agent (languages needed, Portuguese, Vietnamese, Cambodian, Korean & Spanish)

IAD Passenger Service Agent Spanish Speaking

IAD Passenger Service Agent Bilingual (Japanese, Korean, Vietnamese or Chinese)

Airport Agent - Ramp and Customer Service

Supervisor, Customer Services

Airport Agent - Ramp and Customer Service

IAD Passenger Service Agent Bilingual (Japanese, Korean, Vietnamese or Chinese)

Airport Agent - Ramp and Customer Service

Supervisor, Customer Services

Airport Agent - Ramp and Customer Service

Supervisor, Customer Services

Director – Customer Automation

Reservations Agent

Lead Airport Agent - Customer Service

Airline Ticketing Agent - DFW Airport

Full-Time ORD Customer Service Airport Agent

(BOS) Customer Service Agent (Part Time)

Product Manager - Conversational Automation

Guest Service Agent- AVE Station

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