Top 541 American companies hiring overseas Jobs

Help Desk Specialist 1
NetImpact Strategies —Washington, DC
- Full-time
- Windows
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Dental Hygienist (RDH)
Aspen Dental —Corsicana, TX
- $40 - $45 an hour
- Part-time
- Dental office
- Mid-level
- Associate's degree
- Continuing education credits
- Health insurance
Quick Apply
Occupational Health Nurse
Koniag Government Services —Washington, DC
- $38 - $44 an hour
- Part-time
- Nursing
- Microsoft Excel
- Vital signs
- Paid holidays
- Health insurance
Quick Apply
Dental Hygienist (RDH)
Aspen Dental —Whiteville, NC
- $91,520 - $104,000 a year
- Full-time
- Dental office
- Mid-level
- Associate's degree
- Continuing education credits
- Health insurance
Quick Apply
Dental Hygienist (RDH)- $5,000 Sign-On Bonus!
Aspen Dental —Casper, WY
- $50 - $55 an hour
- Full-time
- Dental office
- Mid-level
- Associate's degree
- Continuing education credits
- Health insurance
Quick Apply
Senior Project Design Engineer
Daicel Safety Systems Americas, Inc. —Mesa, AZ
- $80,000 - $100,000 a year
- Full-time
- Background check
- 5 years
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Director of Marketing and Communications
Welly —Leetsdale, PA
- $90,000 - $135,000 a year
- Full-time
- 7 years
- Management
- Bachelor's degree
- Health insurance
- Paid time off
Quick Apply
5d
Dental Hygienist (RDH) - $5,000 Sign On Bonus
Aspen Dental —Brookfield, WI
- $55 - $60 an hour
- Part-time
- Dental office
- Mid-level
- Associate's degree
- Continuing education credits
- Health insurance
Quick Apply
Dental Hygienist (RDH) - $12,000 Sign On Bonus
Aspen Dental —Russellville, AR
- $55 - $65 an hour
- Full-time
- Dental office
- Mid-level
- Associate's degree
- Continuing education credits
- Health insurance
Quick Apply
Dental Hygienist (RDH)
Aspen Dental —Cicero, NY
- $55 - $60 an hour
- Full-time
- Dental office
- Mid-level
- Associate's degree
- Continuing education credits
- Health insurance
Quick Apply
Dental Hygienist (RDH)
Aspen Dental —Fuquay-Varina, NC
- $50 - $52 an hour
- Part-time
- Dental office
- Mid-level
- Associate's degree
- Continuing education credits
- Health insurance
Quick Apply
7d
Electrical Project Engineer (Local Candidates Only)
UTC RETAIL —Victor, NY
- $69,500 - $93,500 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Segment Buyer - Manufacturing
Hoerbiger —Delray Beach, FL
- Full-time
- Basic math
- Mid-level
- Project management
1d
Dental Hygienist
Aspen Dental —Philadelphia, PA
- $50 - $60 an hour
- Part-time
- Dental office
- Mid-level
- Driver's License
- Continuing education credits
- Health insurance
Quick Apply
Project Design Engineer
Daicel Safety Systems Americas, Inc. —Mesa, AZ
- Full-time
- Background check
- Bachelor of Science
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Dental Hygienist
Aspen Dental —Minot, ND
- $48 - $52 an hour
- Full-time
- Dental office
- Mid-level
- Associate's degree
- Continuing education credits
- Health insurance
Quick Apply
VP, Head of Corporate Administration -Japanese bilingual
PASONA N A, INC. —Morris County, NJ
- $90,000 - $120,000 a year
- Full-time
- English
- Office
- Senior level
Tax Director
International SOS —Houston, TX
- $185,000 - $210,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- CPA
- Disability insurance
- Health insurance
Quick Apply
12d
Lead Field Engineer - Drives
GE Vernova —Florida
- $78,800 - $131,200 a year
- Extended hours
- Remote
- Construction site
- Computer literacy
- Pass drug screening
- Paid parental leave
- Paid holidays
Tradesman, Department of State
GPTech —Remote
- Microsoft Word
- Background check
- Microsoft Excel
Quick Apply
12d

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Help Desk Specialist 1

NetImpact Strategies -
Washington, DC

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Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
Opportunities for advancement
Pet insurance

Qualifications

Incident management software
Direct client contact
Windows
High school diploma or GED
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Productivity software
Ticketing system technical support

Full Job Description

Job Description:

NetImpact Strategies has an opportunity for a Help Desk Specialist I supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role serves as a Tier I technical support professional within a 24x7x365 contact center environment, providing first-line IT assistance to federal staff, contractors, and overseas offices. The Help Desk Specialist I is responsible for triaging, documenting, and resolving technical incidents and service requests across multiple communication channels while ensuring high levels of customer satisfaction and adherence to defined Service Level Agreements (SLAs); this position is onsite in Washington, DC.

Responsibilities

Serve as the first point of contact for end users seeking IT support via phone, email, chat, or self-service portal.
Receive, document, categorize, prioritize, and resolve or escalate incidents and service requests in the ServiceNow ITSM platform.
Provide Tier I troubleshooting support for workstation hardware, standard software applications, network connectivity, VPN access, and peripheral devices.
Perform account management functions including password resets, account unlocks, and re-enablement in accordance with federal IT security policies.
Utilize standardized triage questions to accurately classify and prioritize tickets and identify potential major incidents.
Create and maintain complete and accurate ticket documentation, including troubleshooting steps and resolution details.
Deliver remote technical support to overseas federal offices, including diagnostics, configuration checks, and guided hardware troubleshooting.
Escalate complex issues to Tier II or Tier III support teams following established escalation procedures.
Communicate clearly with customers throughout the support lifecycle, including providing ticket numbers and estimated resolution timelines.
Contribute to knowledge base updates and follow established IT Service Management (ITSM) knowledge practices.
Support executive-level users in accordance with established enhanced user support procedures when assigned.
Adhere to defined SLAs for response, resolution, and customer satisfaction performance targets.
Participate in required training, quality assurance reviews, and continuous improvement initiatives.

Qualifications:

Required Qualifications

High school diploma or equivalent required; Associate degree in Information Technology or related field preferred.
Minimum of 1 year of experience in an IT help desk, service desk, or technical support role.
CompTIA A+ certification (required for direct end-user support personnel).
Experience troubleshooting Windows-based operating systems and common desktop applications (e.g., Microsoft Office/M365).
Experience using an IT ticketing system (e.g., ServiceNow or similar).
Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
Ability to follow established federal IT security and information handling procedures.
Ability to obtain and maintain a federal contractor fitness determination (background investigation and continuous vetting).

Preferred Qualifications

ITIL v4 Foundation certification or familiarity with IT Service Management principles.
Experience supporting users in a federal government environment.
Experience providing remote support across multiple geographic locations or time zones.
Familiarity with VPN troubleshooting and basic network connectivity diagnostics.
Experience contributing to or utilizing a knowledge base system.
Strong documentation skills and attention to detail.
Ability to work effectively in a fast-paced, SLA-driven contact center environment

Location Requirement

Primary work location: Washington, DC.
May provide support to additional federal facilities including Fort Meade, MD; Culpeper, VA; Landover, MD; Williamsburg, VA; and overseas offices (remote support).
Position may require onsite support and participation in a 24x7x365 operational environment, including rotating shifts as needed.
Limited travel between supported sites may be required.

About Us:

Perks of working at NetImpact Strategies

Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020!
Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact [email protected].

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").

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