ESSENTIAL EXPECTATIONS
Diversity, Equity, and Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.
POSITION EXPECTATION
Position Summary
The Career Center Services Manager manages the Career Centers at the Boulevard Mall and Rainbow store locations and ensures the success of various funding streams such as the federal, state and city grants, foundational grants, and/or internal funding programs as directed. Manages the activities and participates and/or trains in the provision of individualized job placement assistance to those that have served in the U. S. military and/or their family members and other adults with barriers to employment, helping them obtain competitive employment. Supervises the Job Development and Training Program.
Responsibilities
Leadership and Customer Service
- Manages all aspects of Career Connections, ensuring the Career Center is appropriately staffed and trained. Manages Job Developers and the Career Workshop Facilitator.
- Manages the enrollment, job search, and job placement process and assessment program to job seekers and provides assistance to staff, as needed.
- Assumes responsibility for internal communication with staff in Human Resources for companywide openings and other hiring managers at Goodwill.
- Handles external communication with local employers who are looking to potentially hire program participants.
- Resolves any customer services related matters while upholding our guiding principles.
General Program Administration and Staff Management
- Ensures compliance with all Goodwill and CARF standards for program certification.
- Meets and tracks grant funded programs productivity goals, developing qualitative success stories and quantitative program statistics, maintaining the enrollment system and case documentation required by specific grants.
- Provides day-to-day supervision of Career Center staff, including scheduling, positive and negative documentation, periodic performance evaluation, and ongoing training.
- Handles weekly team member payroll in a timely manner.
- Provides weekly and monthly reports to executive management on service goals being met, grant statistics, etc.
- Ensures compliance with all applicable policies and procedures.
- Works on special projects as assigned by the Director of Career Services.
- Participates in departmental, agency, and community meetings.
- Ensures the best use of technology in support of programmatic objectives and makes recommendations for related improvements.
Grant Management
- Assists and leads the team in meeting the required annual enrollment requirements.
- Collaborates with the grant accountant in meeting spending and invoice monitoring requirements for fund reimbursement as set forth by the grant.
- Audits files for policy and procedure requirements outlined by the grant.
- Ensures all program success strategies, such as IEP (Individual Training Plans), career assessments (WorkKeys), and all other resources used to provide a cohesive career plan for the participant are implemented.
Job Development, Job Search and Placement Assistance and Assessments
- Oversees Job Developer and ensure fathering and sharing of data about the local job market, specifically which industries and employers are hiring and the types of positions available.
- Ensures Job Developers develop job leads for ready-to-work candidates, in demand occupations and refer job seekers to local employers.
- Establishes Key Performance Indicators for Job Placement and ensure collaboration between Career Coaches and Job Development team.
- Provides employment and career counseling to assist job seekers in developing and individualized employment action plan: identify appropriate short and long-term employment objectives; map out strategies for reaching employment objectives; provide corresponding job development; and support the participant throughout the job search.
- Monitors the budget and ensures all grant requirements are met in a timely manner.
- Ensures workshops are calendared, made available to job seekers, and are conducted accordingly.
- Ensures job seekers obtain pre-employment documents (i.e., Sheriff’s Card, Health Card,).
- Ensures follow-up with job seekers to determine their employment status is conducted in a timely fashion.
Community Outreach and Employer Relationship Management
- Promotes Goodwill’s Mission Services to prospective employers, community groups, and job seekers, and represents the Veteran Integration Program in related community forums and networking events.
- Assists in generating job leads to be utilized by the Career Centers, Career Coaches, and Veteran Career Coaches.
- Contributes to partner employer profiles, databases, and all other related records.
- Assists in any other projects or tasks as determined by management.
Training and Workshop Development
- Collaborates with the Workshop Developer, Mission Leadership and Manager of Rainbow Career Center establish frameworks for engaging and relevant training-utilizing technology and innovative delivery methods.
- Partners with community agencies, schools, colleges, universities, etc. to promote and secure space for delivery of content.
- Remains aware of top trends, job skills and soft skills that should be included in content and oversee refresh and audit of content annually at minimum.
Core Competencies
Leadership
Sets and enforces standards. Applies organization core values to guide decision making. Works well with others and encourages teamwork and development. Displays initiative. Self-confident and motivates others. Fair and consistent when evaluating or modifying behaviors in others. Celebrates and rewards accomplishments.
Job Knowledge
Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.
Accountability
Results oriented. Sets goals, accepts responsibility for achieving results, and quality of work. Takes ownership, remedies errors, and learns from mistakes. Responds professionally to constructive criticism.
Communication
Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Effectively persuades and affects change.
Professionalism
Consistently conducts self in a competent, skilled and responsible manner. Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately.
Job Specific Competencies
Results Oriented
Defines and exceeds goals with resolve and ingenuity. Designs and implements plans. Possesses vision and identifies steps for achievement. Ambitious and goes above and beyond expectations. Assesses and revises strategies based on outcomes.
Initiative
Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency. Identifies new opportunities before being asked.
Analytical Thinking
Utilizes logical and strategic reasoning to break down and work through a situation or problem. Applies verbal and listening skills, problem solving, and creativity. Makes decisions based on the data and personal judgement. Collaborates for data gathering and assumption validation.
Fiscal Responsibility
Utilizes resources appropriately. Identifies, assesses and adjusts opportunities and assets to prevent waste, abuse and fraud. Meets auditing expectations. Builds, manages and maintains departmental and organizational fiscal responsibilities. Plans, estimates, and allocates monies for expenditures and resources for projects.
Judgement
Innate ability to combine personal qualities with relevant knowledge and experiences to form opinions and reach conclusions. Makes sound choices in the absence of clear-cut, relevant data or an obvious path. Applies decisions considering goals, risks, constraints, resources, and scope of authority.
Education, Experience, and Requirements
Required
- Minimum of 5 years of leadership experience working in a workforce development environment
- Minimum of 5 years of demonstrated experience in employment counseling, career counseling, job development and placement. Experience working with people who have barriers to employment from various socio-economic, professional and ethnic backgrounds preferred. Barriers to employment may include having low income, limited language skills, limited education, and felonies.
- Familiarity with Las Vegas valley labor market, business community, human services, and a working knowledge of disability-related issues
- Ability to connect with people from a wide variety of cultural and ethnic backgrounds and lifestyles
- Must have the ability to work with diverse groups of individuals.
- Proficiency with Microsoft Office suite, including a strong emphasis on Word, Excel, and Outlook
- Must possess strong interpersonal skills with excellent communication skills.
- Exhibits a high level of integrity and business ethics.
- Exhibits a high level of adaptability and flexibility.
Preferred
- High school/ GED completion or a Bachelor’s degree in any related field preferred.
- Bilingual (English and Spanish) a plus.
Environmental Factors
- Majority of duties performed in an office environment with regulated temperatures.
Physical Factors
- Must be able to lift, carry, push, and pull a minimum of 25 pounds.
- Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, carrying, sitting at a desk, and working on a computer.
Pay: $46,698.00 - $63,042.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Leadership: 5 years (Required)
- Employment Counseling : 5 years (Required)
Ability to Commute:
- Las Vegas, NV 89119 (Required)
Willingness to travel:
Work Location: In person
