Top 5 Choice home warranty Jobs

Supervisor of Resolutions / Escalations
Choice Home Warranty —Sunrise, FL
- Full-time
- Mid-level
- 3 years
- Supervising experience
- Paid training
- Paid holidays
Quick Apply
8d
Territory Account Executive - Real Estate Services
Choice Home Warranty —Des Moines, IA
- Mid-level
- Office
- Business development experience
- Paid training
Quick Apply
22h

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Choice Home Warranty —Oklahoma City, OK
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Choice Home Warranty —Minneapolis, MN
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Supervisor of Resolutions / Escalations

Choice Home Warranty -
Sunrise, FL

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement
Flexible schedule

Qualifications

Customer communication
Managing teams in a customer support role
Operational management
Spreadsheets
Coaching
Team development
Supervising experience
Productivity software
Process improvement planning

Full Job Description

Job description:

Resolutions & Escalations Supervisor

Choice Home Warranty is seeking a driven and experienced leader to oversee our Resolutions & Escalations team. This role is ideal for someone passionate about developing high-performing teams, improving customer experience, and driving operational excellence in a fast-paced environment.

The ideal candidate brings strong leadership experience, a solutions-oriented mindset, and the ability to coach teams through complex customer interactions while improving performance, accountability, and overall service delivery.

What You’ll Do

Lead, coach, and develop a team focused on customer resolutions, escalations, and dispute management.
Investigate and manage complex customer concerns while ensuring timely and professional claim resolution.
Conduct regular coaching and feedback sessions using call reviews and performance data to improve quality, communication, and customer satisfaction.
Identify escalation trends, operational gaps, and process improvement opportunities to reduce customer friction and improve outcomes.
Partner with leadership to improve workflows, strengthen service standards, and support departmental performance goals.
Monitor KPIs, analyze reporting trends, and utilize data to drive team performance and operational efficiency.
Maintain a positive, accountable, and high-performance team culture while motivating employees to achieve individual and departmental goals.
Support ongoing initiatives focused on customer retention, service excellence, and continuous improvement.

What We’re Looking For

3+ years of leadership or supervisory experience managing high-performing teams.
Strong background in escalations, customer service, dispute resolution, or call center operations.
Proven ability to coach, motivate, and improve employee performance.
Excellent communication, organizational, and problem-solving skills.
Experience analyzing performance metrics and implementing operational improvements.
Proficiency in Microsoft Office, including Excel.
Bachelor’s degree preferred but not required.

Compensation & Growth

Base salary starting at $60,000 annually plus performance-based bonus opportunities.
Structured compensation growth with annual increases through the third year based on performance and tenure.
Career advancement opportunities within a rapidly growing organization.

Why Choice Home Warranty?

Choice Home Warranty is one of the fastest-growing privately-owned home warranty companies in the nation and has consistently earned placement on the Inc. 5000 list. We are committed to building strong leaders, investing in employee growth, and creating an environment where motivated professionals can thrive.

We offer:

Medical benefits
Paid training
PTO & holiday pay
Bonus incentives
Supportive leadership team
Employee recognition programs
Fun and collaborative work environment

Our mission is to provide homeowners with peace of mind by delivering reliable protection for their most valuable asset — their home.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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