Top 3 Classic industries Jobs

Call Center Manager
Classic Industries —Huntington Beach, CA
- $80,000 - $90,000 a year
- Full-time
- Background check
- 5 years
- In-person
- Health insurance
- Dental insurance
Quick Apply
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Classic Industries Inc. —Latrobe, PA
- Forklift
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- Entry level
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Call Center Manager

Classic Industries -
Huntington Beach, CA

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Life insurance

Qualifications

Managing teams in a customer support role
Workplace dispute resolution
Frontline customer support management
Data interpretation
Data-driven problem-solving
Customer support
Call center management
Team motivation (leadership skill)

Full Job Description

Classic Industries, the industry leader in automotive restoration parts and accessories for classic cars and trucks, is seeking an experienced Call Center Manager to lead our inbound customer support team in Huntington Beach, CA.

This is a great opportunity for a hands-on leader who enjoys developing people, improving performance, and working in a fast-paced, customer-focused environment within a passionate car culture.

Responsibilities:

Provide hands-on leadership for all daily call center operations, ensuring service levels, productivity, quality, and customer satisfaction goals are consistently achieved.
Set clear expectations and drive team accountability
Develop, coach, counsil and support a high-performing customer service team
Monitor KPIs, quality metrics, and individual performance
Provide ongoing feedback to employees to support performance improvement and development
Lead the performance management processes, including informal coaching, formal warnings, and performance improvement plans (PIP)
Evaluate staffing levels, scheduling, and workforce utilization to maximize productivity while maintaining service standards
Foster a positive, engaged workplace by improving employee morale, communication, recognition, and career development opportunities
Partner with Training and HR to ensure strong onboarding and employee development programs
Provide regular performance reporting to management
Enforce company policies and service standards
Support continuous improvement in processes and customer experience

Qualifications:

5–7 years of call center supervisory or management experience
Strong leadership skills with a proven ability to motivate teams
Customer service mindset with a focus on quality and results
Ability to analyze metrics and make data-driven decisions
Excellent communication and interpersonal skills
Strong problem-solving and conflict-resolution abilities
Experience with call center systems, CRM tools such as HubSpot, or related software
We use a proprietary in-house billing and invoicing software system
Automotive parts, restoration, or enthusiast market experience is a plus

Why Join Classic Industries:

Competitive pay:
$80,000 – $90,000 annually
Pay based upon job skills and work experience
Annual pay is based upon a combination of hourly and overtime pay
Full benefits package (medical, dental, vision, PTO, holidays, life insurance)
Employee discounts
Fun, car-focused culture in a casual environment
Supportive team and strong leadership
Opportunities for advancement

Schedule:

Monday – Friday: 8:00 AM – 5:00 PM
Alternate Saturdays: 10:00 - 3:00

A background check is required. About Classic Industries: Classic Industries has served over one million customers for more than 40 years, providing the largest selection of restoration parts and accessories for classic cars and trucks. Based in Huntington Beach, CA, we are known for our detailed catalogs, strong customer service, and passion for the automotive restoration community. Learn more at www.classicindustries.com

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Application Question(s):

This is an on-site role based in Huntington Beach, CA. Are you able to reliably commute to the office daily by your start date?

Experience:

Call Center Supervisor / Manager : 5 years (Required)

Work Location: In person

Quick Apply

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Call Center Manager

Material Handler (12-hour 2/2/3 schedule)

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